Calabrio, Inc.

The countdown is on! ?? We surveyed over 400 contact center leaders worldwide to uncover the true state of the contact center industry. From AI adoption and channel usage to KPIs and beyond, we reveal the trends, challenges, and opportunities shaping the future of customer service. Join Magnus Geverts and Ed Creasey next week for an exciting webinar, where they’ll break down the key findings and share actionable insights to help you stay ahead in customer experience and workforce engagement management. Two dates, two chances to join — March 27 or March 31 — with times to suit global audiences. Don’t miss out; register now ?? https://lnkd.in/eE8vefqA #SOTCC #CX #WEM

Big thanks to Call Centre Helper's Xander Freeman who visited #Calabrio and chatted up Robert Nyberg, Director of Solutions Engineering at Enterprise Connect! Listen to their interview to learn how our solutions increase productivity, empower agents, and provide better sales and service for contact centers!

?? State of the Contact Center is back! Calabrio’s flagship report returns, packed with fresh insights and trends shaping the contact center world in 2025. Want to know what’s really going on behind the buzz? Join Calabrio’s Ed Creasey and Magnus Geverts in our upcoming webinar as they break down the findings and share actionable strategies to help you stay ahead in an ever-changing landscape. Here’s a glimpse of what you’ll uncover: ? The real impact of AI — beyond the hype ? How the agent role is evolving in today’s contact center ? Which KPIs truly matter (and which don’t) ? What’s next for the future of customer engagement ?? Two dates, two chances to join — March 27 or March 31 — timed to fit all global audiences. Register now ?? https://lnkd.in/eE8vefqA #SOTCC #CX #WEM #ContactCenter

On International Women’s Day, let’s commit to being allies to and for women and girls. To mentoring, advocating for, and providing the tools they need to succeed. At Calabrio, we proudly empower women to lead in tech and beyond. This is a day to honor the people who braved the way for change, celebrate our progress, and inspire the continued fight for gender equality. Today, it’s more important than ever. Read about our culture and people: https://bit.ly/3EMWjFQ #Calabrio #InternationalWomensDay #AccelerateAction

?? Early Bird Pricing for C3 2025 is LIVE! Join us for Calabrio Customer Connect 2025 (C3)—our biggest user event of the year—September 14-16 in Dallas, TX! At #C32025, you will: ? Gain expert insights to level up your contact center ? Access 40+ hands-on training sessions ? Network with industry peers & thought leaders ?? Act fast—passes are at their lowest price of just $495 & increase after May 9, so don’t wait! ?? Register today: https://bit.ly/3bwzubm #C32025 #ContactCenter #Calabrio #CX

It's coming! ?? Calabrio's State of the Contact Center is back, bringing you the latest insights from our highly anticipated annual report! ?? For nearly half a decade, we've surveyed contact center leaders to uncover the trends shaping the industry. Join Ed Creasey, VP of Sales Engineering, and Magnus Geverts, VP of Product Marketing in our upcoming webinar, as they break down the latest findings and share practical strategies to keep your contact center ahead of the curve. Reserve your spot now ?? https://lnkd.in/eCrzGQCz #SOTCC25 #StateoftheContactCenter #CX #WEM

Introducing WFM with Real-Time Desktop Analytics (RTDA)! This powerful new feature gives you real-time insights into back office activities. You can use this game changer to: - Eliminate blind spots in back office productivity - Drive higher adherence from back office teams - Gain a clearer understanding of agents’ workflow - Enhance training and development efforts Take your #WFM to the next level. See what success looks like: https://bit.ly/41GnxvV #RealTimeAnalytics #Calabrio #contactcenter

Manual transcript analysis of customer interactions was taking up a significant amount of time at @Gordon Food Service — until Calabrio Bot Analytics changed the game. With automation driving insights, the team scaled from 1 bot to 10 and unlocked major wins: ??80% reduction in handle time ??$500K in deflected call volume ?? Higher bot automation & experience scores ?? Thousands more conversations handled See how Gordon Food Service boosted efficiency with Calabrio: https://bit.ly/4h8TTUK #AI #BotAnalytics #Calabrio #CX

?? Did you know? Contact centers experience attrition rates as high as 60%, leading to increased costs, lower morale and poor customer experiences. But here’s the truth: happy employees create loyal customers. When agents feel valued, supported and empowered, they’re more engaged—and that directly translates to better service, higher customer satisfaction and stronger business growth. Investing in workforce engagement means: ? Lower turnover rates ? Higher employee motivation ? Improved customer retention Learn how companies are bridging the gap between employee satisfaction & customer loyalty—and how Calabrio’s AI-driven workforce solutions can help. ?? Read the full blog: https://bit.ly/4biT8ae #Calabrio #CX #WorkforceEngagement #ContactCenters

What’s the biggest challenge in keeping employees engaged? For contact centers, high turnover is a major problem—leading to poor customer experiences and skyrocketing hiring costs. But it doesn’t have to be that way. Companies that invest in workforce engagement see: ? Lower burnout & higher job satisfaction ? Better customer interactions ? Increased loyalty & long-term growth What’s the secret to happier employees & customers? We break it down in our latest blog! ?? ?? Read here: https://bit.ly/4biT8ae