Calabrio, Inc.

?? Did you know? Contact centers experience attrition rates as high as 60%, leading to increased costs, lower morale and poor customer experiences. But here’s the truth: happy employees create loyal customers. When agents feel valued, supported and empowered, they’re more engaged—and that directly translates to better service, higher customer satisfaction and stronger business growth. Investing in workforce engagement means: ? Lower turnover rates ? Higher employee motivation ? Improved customer retention Learn how companies are bridging the gap between employee satisfaction & customer loyalty—and how Calabrio’s AI-driven workforce solutions can help. ?? Read the full blog: https://bit.ly/4biT8ae #Calabrio #CX #WorkforceEngagement #ContactCenters

What’s the biggest challenge in keeping employees engaged? For contact centers, high turnover is a major problem—leading to poor customer experiences and skyrocketing hiring costs. But it doesn’t have to be that way. Companies that invest in workforce engagement see: ? Lower burnout & higher job satisfaction ? Better customer interactions ? Increased loyalty & long-term growth What’s the secret to happier employees & customers? We break it down in our latest blog! ?? ?? Read here: https://bit.ly/4biT8ae

Chatbots aren’t just a set-it-and-forget-it tool. Without sophisticated analytics, businesses risk poor customer experiences, low adoption rates and higher operational costs. By leveraging Calabrio's AI-powered chatbot analytics, you can: ? Identify & fix chatbot weak points ? Increase automation & reduce support costs ? Improve customer satisfaction with smarter self-service ? Free up live agents for high-value interactions The result? Higher efficiency, better experiences and stronger business performance. ?? Read more: https://bit.ly/4kg6Ajm #AI #ChatbotAnalytics #CustomerExperience #Calabrio

Calabrio has been recognized in @G2’s Best Software Awards 2025! We're truly honored as the award is powered by real customer reviews — the users who rely on our solutions every day. Thank you to our amazing customers and partners who trust Calabrio to meet their contact center needs! Learn how we can help you work smarter, and empower agents to provide great customer experiences. Read more here: https://bit.ly/4i9Itko #BestSoftware2025 #G2 #Calabrio

?? Exciting news—Registration for C3 is NOW OPEN! Join us at Calabrio Customer Connect 2025 (C3) in Dallas, TX, from September 14-16—our biggest user event of the year! At #C32025 you’ll: ? Gain valuable insights from industry experts ? Get hands-on training with 40+ sessions ? Connect and network with fellow contact center professionals Act now—passes are at their lowest price! #Calabrio #contactcenter ?? Register today: https://bit.ly/3bwzubm

Congratulations to our Featured Innovators Ayesha Ayub, Conversational AI Director, Managed Services and Stu Barnes, Director Marketing Operations. These talented innovators are nominated by their colleagues in recognition of their dedication, contributions to our company and customers, and embodying our values. Thank you for all you do every day, Stu and Ayesha! #Calabrio #Innovation #CX

Exciting News! ?? We’re honored to be named Five9’s Breakthrough Partner of the Year! This award celebrates #Five9 partners who have achieved extraordinary progress in 2024, reflecting a commitment to innovation, collaboration and delivering exceptional customer experiences. “We believe customer experience is the driving force behind business success and our partner ecosystem is central to this mission,” said Jake Butterbaugh, SVP International Sales and Global Partners, Five9. Pictured, l-r: Stacey Cole, Sr. Director Global Partner Marketing, Five9; Michelle Hernandez, Sr. Manager Partner Development, Five9; Steve Starbuck, Sr. Enterprise Account Executive, Calabrio; Carlos Blanco, SVP Global Partners & Alliances, Calabrio; Jayme Kiester, Partner Account Director, Calabrio; Ken O'Donnell, VP Sales, Calabrio; Luis Santo Domingo, VP Sales Operations, Five9; Scott Black, RVP, Business Development, Five9 Read more about the benefits this collaboration offers customers: https://bit.ly/4k7gKT9 #Calabrio #contactcenters #WFM #CX

?? Boost Back-Office Efficiency with Workforce Management (WFM)! WFM isn't just for contact centers—it can transform back-office and branch operations too! Here’s how: ? Optimize resources – Automate scheduling & improve forecasts ?? ? Enhance visibility – Gain real-time insights & streamline workflows ?? ? Empower employees – Enable self-service & reduce burnout ?? ?? The result? Lower costs, better service, and a more engaged workforce! ??Read more here: https://bit.ly/4hS2agu Are other parts of your organisation leveraging WFM? Let’s discuss! ?? #WorkforceManagement #BackOfficeEfficiency

?? We’re excited to be part of @EnterpriseConnect 2025! Join us in the expo hall to learn how we help you maximize agent engagement and deliver exceptional experiences. ?? Stop by our booth: #1326 ??? Don’t forget—use code CALABRIO for $700 off conference passes or a FREE Expo Plus Pass ($249 value)! ?? Register now: https://bit.ly/4jJWd75 #EnterpriseConnect #Innovation #Calabrio

We are happy to welcome Carl to the Calabrio team! In his role as CFO, Carl will oversee global finance and accounting functions, as well as enterprise digital services operations. With over 20 years in private equity-backed technology companies, Carl joins our experienced leadership team dedicated to driving productivity, reducing attrition and helping organizations provide better service and sales with the best solutions in the industry. Learn more in the press release: https://bit.ly/40JU1Ut #contactcenters #innovation #Calabrio