Caantin

This morning, we're launching Caantin Dispositions! A breakthrough way for humans + AI to answer the crucial question: What happened on that call? And what should happen next? Your call centre team makes thousands of calls daily—but the aftermath is often unclear. With Caantin Dispositions, our AI handles the heavy lifting of call analysis while our intuitive dashboard lets you instantly see which conversations were positive, which weren't, and where to focus your energy. I've said this before, but the call centre of the future will enable one person to do the work of 10,000 people, and this is just another step in that direction. Head over to caantin.com and speak to our AI now.

Résultats préliminaires. Un leader des services financiers en Afrique francophone transforme ses opérations grace à l’IA vocale. L’IA vocale est la seule IA qui atteint 98 % des Africains—et chez @Caantin, nous accompagnons les plus grandes entreprises africaines dans leur croissance. De belles perspectives à venir. ?? #IA #IAVocale #AfriqueFrancophone #Automatisation #ServicesFinanciers

Résultats préliminaires. Un leader des services financiers en Afrique francophone transforme ses opérations grace à l’IA vocale. L’IA vocale est la seule IA qui atteint 98 % des Africains—et chez Caantin nous accompagnons les plus grandes entreprises africaines dans leur croissance. De belles perspectives à venir. #IA #IAVocale #AfriqueFrancophone #Automatisation #ServicesFinanciers

hey, we’ve done a great job helping financial services providers, FMCG businesses, and other enterprises streamline customer engagement and scale their operations. Now, we’re looking for someone to lead onboarding and help our customers succeed faster. This role requires a deep understanding of how businesses operate and how to translate their needs into structured, automated workflows. More importantly, it requires a customer success mindset—ensuring companies don’t just adopt automation but see real impact from it. The ideal mix is a technical person that's customer centric. We’re looking for someone who can: - Own customer onboarding and success, making sure businesses go live quickly and scale smoothly. - Design automation workflows that replace manual customer operations. Use no-code and low-code tools (Zapier, Make, Airtable Automations, Pipedream) to build efficient processes. - Work directly with enterprise clients to map out and optimize their operations. Preferably based in Lusaka, Zambia, but open to other locations. If you—or someone you know—would be a great fit, reach out at [email protected] or DM me. Would love to chat. https://lnkd.in/gbvreS6P

This week, we onboarded one of Africa’s leading wealth management companies. As a team, they are growing rapidly each year, but they recognized that scaling their call center linearly would be costly. With Caantin, they can now reach thousands of customers who sign up but fail to complete onboarding, providing tailored information and guidance. This allows their existing customer service and call center teams to focus on premium customers, optimizing efficiency while enhancing the overall customer experience. I’m excited about this because it’s another clear usecase for how AI, and Voice AI in particular, will have a transformative impact on Africa.

We've launched "Caantin Credits" - a new system that allows businesses of any size to sign up, initiate phone calls, and purchase subscription plans directly through our platform, similar to traditional phone plans.

South Africa's telecommunications and internet service provider landscape faces a pivotal challenge: while mobile penetration exceeds 176%, average revenue per user continues declining against rising labor and operational costs. Consider the language complexity alone—internet service providers selling fiber must effectively serve customers across 11 official languages, creating substantial operational hurdles and expenses. The industry's fundamental economics are becoming unsustainable. The solution? Integrating localized voice artificial intelligence directly into business workflows. Download the full report and Join me tomorrow as I break down how telecommunications companies and internet service providers can capture a R46B opportunity by transforming their customer operations with voice artificial intelligence technology. Links in the comment.

Digital banks and lenders in Africa are at a crossroads. With fixed costs like labor and rent, traditional collections teams still pay for every dial attempt—whether the call connects or not—leading to wasted expenses on unanswered calls. Voice AI transforms this model, ensuring lenders only pay for real, connected conversations. A fundamental shift in the economics of collections, powered by Caantin AI. #VoiceAI #Fintech #CollectionsRevolution

Digital lending in Nigeria has taken off. Trillions of Naira are disbursed annually, but the collections processes are broken. Voice AI is the only solution lenders currently have to reduce collection costs and increase promise-to-pay rates. Caantin’s localized AI will empower digital banks and lenders to expand financial access.

I had the great pleasure of briefing South Africa's telecom and ISP leaders on the potential impact of voice AI. The data is clear: with 176% mobile penetration and declining average revenue per user, high energy costs because of load-shedding, reducing employee productivity current customer operations economics are breaking. Voice AI cuts interaction costs from R28.40 to R2.20, supports all 11 official languages, and maintains service during load shedding when customer volumes spike 280-350%. This isn't incremental improvement - it's a fundamental shift in how telecoms and ISPs think about sales, support, and operations. Voice AI represents a R43.5 billion opportunity for South African providers. Caantin is hosting a webinar to discuss this report this Thursday at 9AM SAST to walk through implementation steps. Read the report: https://lnkd.in/gCvcmd5U Register for webinar: https://lu.ma/qrislqqk #VoiceAI #SouthAfrica #Telecom