BSPK转发了
Convenience has always been the key to driving consumer adoption of new services, and retail is no exception. Today, 80% of customer journeys begin digitally and often span multiple touchpoints—social media exposure, in-store visits, conversations with friends, or guidance from sales advisors. Seamlessly connecting these interactions is critical. But for high-value, discretionary purchases, there’s another essential factor: personalization. Delivering relevant, tailored experiences alongside convenience transforms customer engagement and builds lasting loyalty. Retail success lies in mastering this balance. #customersuccess #bspk #luxury #clienteling #unifiedcommerce?#salesgrowth #salesconversion https://lnkd.in/gBuaHVKV