Brook Trout Solutions

Celebrating Operational Excellence at Calero! Each year, Calero's Operations team hosts an Annual Operations Excellence Award Program to celebrate those who have gone above and beyond in their respective roles. We'd like to recognize the winners for 2024! Deb Bartow (Project Manager): Deb’s ability to align teams with the right priorities at the right time has been key to ensuring smooth customer go-lives. She fosters strong, trusted relationships with both customers and colleagues, making her a standout contributor in 2024 customer implementations. Andrew Blaikie (Service Operations Snr. Manager): For years, Andy has built a deep understanding of our services and solutions. His consistent and uncompromising management style ensures customers feel supported, driving transparent, partnership-driven relationships. Kendra Swanson (Mobility Support Director): Kendra leads her team to streamline processes, driving efficiency and excellence in mobility service delivery. Her expertise and market insights make her a valuable asset in the pre-sales process, helping build confidence with customers. These winners embody our values of Operational Excellence, Customer Heroism, and #OneTeam. Proud to celebrate their impactful contributions! #TeamCalero #ExcellenceInAction #Leadership #Innovation #CelebratingSuccess

Calculating ROI for AI Investments: A Beginner's Guide As businesses increasingly recognize the transformative potential of AI, investments in this technology are on the rise. However, justifying these investments and demonstrating a tangible return on investment can be a challenging task, particularly for those new to the world of AI. In this beginner's guide, we'll explore the key steps to calculating ROI for your AI investments. 1. Define Success Metrics: Before you can measure ROI, you need to establish clear success metrics that align with your business objectives. These metrics could include increased efficiency, cost savings, revenue growth, or improved customer satisfaction, among others. 2. Identify Costs: Accurately assess the total costs associated with your AI investment, including initial implementation costs, ongoing maintenance, data acquisition and preparation, training and upskilling employees, and any necessary hardware or software upgrades. 3. Quantify Benefits: Once your AI solution is in place, quantify the measurable benefits it delivers. This could involve tracking metrics such as process optimization, time savings, increased sales, or improved decision-making capabilities. 4. Assign Monetary Values: Translate the identified benefits into monetary values. For instance, if your AI solution streamlines a process, calculate the cost savings from reduced labor hours or increased throughput. 5. Calculate ROI: With the costs and monetary benefits identified, you can calculate the ROI using a simple formula: ROI = (Net Benefits / Total Costs) x 100%. Net Benefits are the monetary benefits minus the total costs. 6. Consider Intangible Benefits: While quantifiable benefits are crucial, AI can also deliver intangible benefits that contribute to long-term success, such as improved customer experiences, enhanced brand reputation, or a more data-driven culture. 7. Continuously Monitor and Adjust: ROI calculations should be an ongoing process. As your AI solution evolves and your business needs change, regularly reevaluate your metrics, costs, and benefits to ensure accurate ROI tracking and make necessary adjustments. Remember, ROI calculations are not just about numbers; they provide a holistic view of how AI is transforming your organization and driving tangible benefits. By approaching ROI strategically, you can make informed decisions and position your business for long-term success in the AI-driven future. #AI #ArtificialIntelligence #AIEducation #AIStrategy #AIImplementation #Business #BusinessStrategy #Innovation #AIConsulting #BusinessTransformation #DigitalTransformation