Brohawk Solutions, LLC

I'm looking to close out the year and lean into 2025 with fresh Coffee Talk With Brohawk episodes. I'm wondering what type of episodes you'd be interested in hearing about? Comment below if I've missed a topic.

I'd love to hear your thoughts on if you think companies are prepared implementing aspects of AI in their contact center. In this video, I'm looking at more of the customer facing aspects of AI automation.

Was your organization impacted this week by the Spectrum outage? Were your customers frustrated and did it have an impact on your contact center agents. Are you evaluating your IT and searching for solutions to minimize a repeat situation when events out of your control occur again (they will occur again). Take this quick self assessment, and lets see how we can work together to create redundancy and keep your organization connected.

It's been a minute or two since we had an episode of Coffee Talk With Brohawk and we are looking forward to getting in to a nice rhythm again this year! In this new episode of Coffee Talk With Brohawk, Sue Mintz joins Mark Brody to discuss the non-financial aspects of retirement and retirement planning. Sue's experience in the HR space as well as her insights into how to successfully transition to retirement are great! Whether you are approaching retirement or have friends or family nearing retirement, this is a must see episode! https://lnkd.in/gRtJC_dD

In this episode of Coffee Talk With Brohawk, Mark Brody is joined by the incredible Katie Mares CTDP MCATD CPS, a best-selling author, international speaker, and customer experience consultant focusing on the female consumer. Katie shared her powerful journey of resilience as a domestic abuse survivor and founder of the supportive online community, Ladies Take Control. She emphasized the importance of small daily victories and finding purpose in what one can control. From her mantra of "Only good can come from this situation" to her advice for women to take control and believe in themselves, Katie's insights are truly inspiring. She also discussed the significant influence of women in the global economy and the need for organizations to understand the female consumer persona. This episode is filled with courage, resilience, and important conversations about women's influence and the challenges they face in the workplace. So grab your coffee and get ready for an empowering and thought-provoking episode with Katie Mares on Coffee Talk with Brohawk! https://lnkd.in/gfwpeygH

In this episode of Coffee Talk With Brohawk, Mark Brody is joined by his featured guest, Greg Pollock, Vice President at Communication Services for the Deaf (CSD). Learn about CSD's impactful work in the telecommunication industry, their evolution from TTY technology to the development of direct video calling, and the importance of creating equitable experiences for millions of Americans. Additionally, Greg shares his tactics for unwinding after a stressful day, his passion for networking at accessibility-related conferences, and his insights into the challenges faced by the deaf and hard of hearing community. So grab your favorite beverage, and join us for an engaging and thought-provoking episode of Coffee Talk with Brohawk featuring Greg Pollock! https://lnkd.in/ge7pX6Sz

OK...It's time for March Madness. Does your organization promote a bracket for prizes as an employee engagement opportunity? Do you only do the Men's Brackets, or do you also do the Women's Brackets as well?

Are you interested in your recruiting and HR teams focused on recruiting and not just filling positions? Take this free behavioral assessment and learn how Brohawk Solutions can help you reduce your recruiting costs and improve your retention. Mark Brody will provide you a personalized readout of your results to get started. https://lnkd.in/gsrRDjVR

In this episode of Coffee Talk with Brohawk, Mark Brody, sits down with Amin Salahuddin, a local entrepreneur and community leader, to discuss his journey from business ownership to community engagement. Amin shares his insights on finding purpose as an entrepreneur, overcoming challenges, and giving back to the community. Join us as we explore the intersection of business and community involvement and learn from Amin's resilience and commitment to making a difference. #aminfortexas #coffeetalkwithbrohawk #communityengagement #communityleadership #entrepreneurship #mentorship https://lnkd.in/gxzN-CQZ

When looking for an outsource partner, what are you looking at when considering who to partner with? Just interested in how others make their decisions? Please comment below for other options.