Broadvoice

Big news! ?? Our b-hive UCaaS platform was named a 2025 INTERNET TELEPHONY Product of the Year! This award recognizes the best-of-the-best in IP communications, and we’re honored to be among them. Innovation is at the core of what we do, and we’re proud to deliver a platform that empowers businesses to connect and collaborate seamlessly. Read more about this exciting win here: https://hubs.ly/Q03cRl_Q0.

We’re excited to announce our partnership with AVANT Communications! ?? What does this mean for you? Smarter, more seamless customer experiences. By combining Broadvoice’s expertise in?#CCaaS, #AI, and #CX with Avant’s powerful ecosystem, we’re making it easy for mid-market companies to deliver consistently exceptional service, empower agents, and drive operational efficiency. We can’t wait to see what’s ahead. Let’s build something amazing together! ?? Malachi Threadgill Andy Bird Mark Fahey

Today's the day! Join us at 2 p.m. ET to learn how to optimize your contact center's agent performance. Tammy Collier and Malachi Threadgill are digging into real, actionable strategies to help your #contactcenter thrive—boosting productivity, streamlining workflows, and improving the customer and agent experience. Not registered yet? There's still time: https://lnkd.in/giWcwbkF.?

Channel Partners is just one week away! ?? We’re gearing up for an exciting week—catch up with us in the CXLounge (Bellini 2105) for a break between sessions, connect 1:1 with our team to chat Broadvoice | GoContact, and don’t miss our exclusive Happy Hour at Yardbird on Tuesday night! Make the most of your time in Vegas—schedule a meeting with our team now or reach out to your Channel Manager for Happy Hour details: https://hubs.ly/Q03cb8YD0. See you soon! ??

Need a break between sessions at Channel Partners? We’ve got you covered. ? And when you’re feeling recharged, join our CX workshops, talk with a contact center expert, or connect 1:1 with our team to learn what’s happening with Broadvoice | GoContact. Get the details here: https://hubs.ly/Q03bY_P50.

Your agents are the backbone of your contact center. But are they equipped with the right tools and strategies to truly thrive? Join us on March 18 at 2:00 p.m. ET for a power-packed session on optimizing agent performance. During the session, we’re sharing tactics to: ? Maximize agent productivity without adding stress ? Turn data into smarter, faster decisions ? Streamline workflows to create a seamless experience for your agents and customers. Contact center leaders won’t want to skip this one! https://hubs.ly/Q03bK4RV0

Exciting news ?? Broadvoice has been awarded a Silver Stevie for Best Customer Satisfaction Strategy! Our Broadvoice Success Program was praised as “impressive” and “impactful” by the judges, who highlighted our “fast, friendly, and effective” service and “strong commitment to customer satisfaction.” We’re honored to be recognized for putting our customers first—every step of the way. Read more here: https://hubs.ly/Q03bBLs30.

The difference between good and great customer care lies in execution. Simply answering customer inquiries is no longer enough. You must anticipate needs and reduce friction. So, how can your contact center not only keep up but get ahead? We've got 12 tactics laid out for you ??

While you're at Channel Partners later this month, don't forget you can take a beat and relax in our CX Lounge ?? Get the details here: https://hubs.ly/Q03bcH3g0.

Unwind, connect, and celebrate together at Channel Partners Expo! ?? Join us for an exclusive Happy Hour at Yardbird on Tuesday night! This is your chance to relax, network with industry peers, and toast to the future of communications with some of the most fun folks in the biz. Want in? Reach out to your Channel Manager for the details. We’d love to see you there!