Bright Pattern

We're thrilled to announce that we have partnered with 2P Perfect Presentation to deliver AI-powered contact center solutions across the Kingdom of Saudi Arabia. This partnership reflects our joint commitment to providing innovative technologies that elevate customer experience and drive operational excellence. Together, we are ready to transform customer interactions and shape the future of contact center technology. https://bit.ly/3XxRpre #AI #Innovation #CustomerExperience #SaudiArabia #CloudSolutions #ContactCenter #BrightPattern #2P

What factors influence customers to stay with on-premises contact center technology? Full video: https://lnkd.in/gwmMUww9

Want to keep your data in-house but still enjoy modern contact center features? ?? On-premises solutions are still a viable option for businesses prioritizing data sovereignty?and legacy system integration. With the right partner, you can enjoy AI-powered interactions, advanced analytics, and intelligent self-service on an omnichannel platform — all without compromising security. Learn more about how Bright Pattern can help you modernize your on-premises contact center.

Bright Pattern is excited to attend CCW Nashville 2024 from October 23-25. Stop by booth #406 for demos of our AI-powered omnichannel contact center software with transcription, Agent Assist, Interaction Analytics, auto scoring, and more. #BrightPattern #contactcentersoftware #CX #AI #CustomerContactWeek #CCWNashville

Cloud or On-Premise? Your Choice! ???? Bright Pattern empowers your contact center with unmatched flexibility. Enjoy the same robust features, including AI, omnichannel, and deep CRM integrations, whether you choose our cloud, private cloud, or on-premise solution. Best part? Our on-premise software is identical to our cloud offering, ensuring you always have access to the latest innovations. Seamlessly transition to the cloud anytime without disrupting your operations. https://bit.ly/4fAUXB2

#BigCXUpdate: G2 Winter Report for CCaaS 2024: Bright Pattern on Its Successes ?? CX Today’s Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything Bright Pattern, discussing: ?? Which products and services are resonating most with customers? ?? What’s on the roadmap, and how will that roadmap benefit customers? ?? The rising tech trends that are most impacting CX teams. Watch the full interview here ?? https://lnkd.in/e6wYDcCd #cx #cxnews #ccaas

This week in our newsletter we shared a market map for the AI Contact Center Agent Assistant category, and highlighted some of the key differentiators in the category. But, we have even more detail on the vendors listed on our site, including: Abstrakt Balto Birch.ai Bright Pattern Convin Dialpad Five9 Genesys JustCall Level AI NICE Rotera Talkdesk ujet.cx Verbal If you work for one of these vendors be sure to claim your profile in order to ensure that it accurately reflects your core differentiators. You can view the entire AI Contact Center Agent Assistant category here: https://lnkd.in/eV4HQ2u8?

Contact centers may not be the most exciting application for AI, but as our team has been digging into the category, I’ve been impressed by how far things have come — even since we last looked at it a few months ago. One area in particular is AI agent assistants. These copilot solutions are advancing rapidly, with capabilities such as: ? Call summarization, classification, and structured data collection (i.e. filling out CRM fields) ? Agent response and next-best-action support (for both chat and phone conversations) ? Real-time caller sentiment analysis ? Real-time QA and agent feedback ? Automatic surfacing of relevant information (e.g. SOPs, help content, and customer info) Unlike many of the other areas we cover, the AI agent assistant category is primarily composed of vendors who are not specific to the healthcare industry. These products frequently show up as part of more comprehensive omnichannel Contact Center as a Service (CCaaS) platforms, such as: ? Bright Pattern ? Dialpad ? Five9 ? Genesys ? NICE ? Talkdesk ? ujet.cx Additionally, there are a handful of industry-agnostic vendors who offer agent assistants as a standalone product or paired with broader intelligence features, like QA insights and performance analytics. These include: ? Abstrakt ? Balto ? Convin ? JustCall ? Level AI Where the vendors above offer solutions that will work across all contact center use cases, there are situations where solutions for specific healthcare workflows — such as instances where clinical care and digital communication overlap — are needed. While these solutions may not work for your entire contact center, they can drive meaningful value for specific aspects of your operation. Examples include: ? Birch.ai - healthcare-specific AI-powered agent assistants and call center intelligence ? Laguna Health - AI-enabled conversational AI care management platform ? Rotera Alyks - digital assistant for revenue cycle call center operations ? Verbal - AI-enabled assistance and QA platform for virtual care clinicians We're interested to see whether organizations will be willing to implement multiple specialized solutions or will sacrifice specificity for efficiency with one-size-fits-all options. Like everything else in AI these days, this space is evolving rapidly.

Great seeing our customer, Mike Epstein from NexGen Agency, at CCW Las Vegas!

It's go time with Bright Pattern at CCW Las Vegas 2024! We're at Booth 303 chatting with attendees and doing demos of our AI-powered contact center software.