Bridgeforce

66% of the U.S. population is considered financially illiterate. For consumer lenders, this isn’t just a statistic - it’s a challenge and an opportunity. Financial literacy isn’t just a regulatory requirement in states like Florida and California. It’s a way to create smarter borrowers, stronger customer relationships, and better business outcomes. When lenders balance responsible credit extension with effective risk mitigation, everyone benefits. That’s why, in collaboration with CBS ACADEMY, we developed two financial literacy education courses - one for customers and one for the agents who serve them. ? Empower your agents to understand the financial struggles borrowers face. ? Equip your customers with the knowledge to navigate their finances with confidence. With the right tools, you can help your customers make informed decisions while strengthening your business. Our programs were designed by seasoned practitioners in debt collections, call center operations, and customer care. We know first-hand what it takes to help customers flourish. ?? Ready to elevate financial literacy in your organization? Check out our offerings here:?https://lnkd.in/ezUUT3VS #FinancialLiteracy #ConsumerLending #Banking #RealExperience #RealResults

Heading to CBA LIVE next week? So are we. One of the biggest challenges in credit reporting today is keeping pace with rapidly evolving technology and increasing state-level legislation. Lenders are under increasing pressure to ensure data accuracy, manage disputes effectively, and stay ahead of compliance expectations. That’s why Bridgeforce Operating Partner Michelle Macartney is leading a must-attend session on credit reporting accuracy and compliance - breaking down: ?? Strategies to enhance credit reporting data management and dispute resolution ?? Key updates in FCRA legislation ?? How to stay prepared to meet compliance expectations Join Michelle, Kim Phan from Troutman Pepper Locke LLP, and Michael Sogomonian from Digital Matrix Systems on Tuesday, March 18, at 8 AM for their session: "Navigating Credit Reporting Accuracy and Compliance in a Shifting Regulatory Landscape" Don’t miss this opportunity to gain expert insights and practical strategies for staying compliant in an evolving landscape. See you there! Consumer Bankers Association #CBALIVE #CreditReporting #Compliance #FCRA #RealExperience #RealResults

Financial organizations working to improve consumer reporting accuracy continue to see the same furnishing errors month over month. Find out how your organization can correct consumer data furnishing errors for good: https://lnkd.in/d5HhzjmD #ConsumerData #CreditFurnishing #RealExperience #RealResults

A leading financial institution partnered with Bridgeforce to modernize its collections dialer, tackling complex integrations and tight deadlines. The outcome: a faster deployment, six-figure cost savings, and a more efficient collections platform that enhanced customer service. ?? Read about it here: https://lnkd.in/eTQs7_xj #Collections #CustomerService #RealExperience #RealResults

Happy Employee Appreciation Day! ?? At Bridgeforce, we know that our success is driven by the incredible expertise, dedication, and collaboration of our colleagues. Every day, they bring invaluable insights and problem-solving skills that help our clients navigate complex challenges and achieve sustainable improvements. To our team: thank you for your hard work, innovation, and commitment to excellence. Your expertise makes a real impact, and we appreciate all that you do! #EmployeeAppreciationDay #ThankYou #RealExperience #RealResults

We’re looking forward to attending CBA LIVE 2025, hosted by the Consumer Bankers Association! This premier event for retail banking brings together top industry leaders to tackle key challenges and opportunities in financial services. Bridgeforce is proud to be presenting in two sessions: Getting Better, Faster with Speech Analytics – The right combination of technology and training can be a game-changer for collections. This session will explore how speech analytics, a strong call model, and effective training can drive better performance, enhance customer experience, and strengthen compliance. (Hosted by Bridgeforce’s Andrew Domino and Sean Clark from Provana) Navigating Credit Reporting Accuracy and Compliance in a Shifting Regulatory Landscape – With evolving regulations and technological advancements, credit reporting accuracy is more critical than ever. We’ll discuss best practices for data management and dispute resolution while providing insights into the latest FCRA compliance expectations. (Hosted by Bridgeforce’s Michelle Macartney, Kim Phan from Troutman Pepper Locke LLP, and Michael Sogomonian from Digital Matrix Systems) Stay tuned for details on each session. If you’re attending CBA LIVE, let’s connect! Looking forward to insightful discussions and impactful sessions. #CBALIVE #Banking #Conference #ConsumerLending

Understand the six most critical elements of building a customer-centric digital engagement debt collection strategy. Fueled by your existing data and insights, plus the power of financial literacy. #DebtCollection #FinancialLiteracy #Banking #RealExperience #RealResults

Data furnishers—we’ve got you covered at CDIA Connect 2025! With three dedicated sessions specific to the most important issues and topics for data furnishes, you won’t want to miss it! PLUS, don’t forget our special Networking Breakfast, sponsored by Bridgeforce. Get to know the Data Furnisher Track: ?? A Risk Management Framework for Consumer Reporting with Michelle Macartney, Bridgeforce ?? Identity Theft Blocks & FCRA Compliance Obligations Explained with Joel P. Strickland, Online Data Exchange & Jennifer Sarvadi, Hudson Cook ?? Data Mapping Done Right: A Roadmap to Better Understand Your Data?with?Jhonathan Urena, BRG ?? Secure your seat now! https://lnkd.in/gSkX8fwB Group discounts available—$845 per person when you register 3 or more! #CDIAConnect2025 #ConsumerData #RiskManagement #IdentityTheft #Compliance #Networking #Furnishers #RiskManagement #Breakouts

Evaluating collections agent performance often reveals gaps that impact both customer experience and recovery rates. While many organizations invest in training and technology, some critical obstacles still stand in the way of success. This Tuesday, we’re sharing the top three challenges we see most often – along with actionable solutions to overcome them. #Banking #DebtCollections #RealExperience #RealResults

No two lenders are the same, and neither are our solutions. At Bridgeforce, we tailor our strategies to your unique challenges, ensuring you get the right insights and actions for your organization. With us, there’s no one-size-fits-all approach - just practical, customized solutions that work. That's the #BridgeforceDifference