Bosch Power Tools

“Welcome to Bosch Power Tools Customer Service. How can I help you?” The customer service team at Bosch Power Tools handles a wide range of inquiries daily. The challenge is to find the right information quickly to minimize customer wait times. Bosch Agent Copilot, an intelligent software solution powered by Cognigy, is now enhancing both the speed and quality of our customer service – with the help of AI. Agent Copilot is set to transform the customer service experience by providing real-time support to our customer service associates. The AI tool acts as a copilot, assisting with automatic live translations as well as quick and accurate suggestions. As soon as a customer request comes in, Agent Copilot searches databases and internal systems in real time, enabling associates to respond with relevant information in seconds. This includes tips on product use, campaign details, and product recommendations. The smart agent interface will also be enhanced in future developments, incorporating capabilities such as call recording, response suggestion generation, conversation transcription, key point summarization and automated follow-up actions. Project Lead Victor Nguyen states: “With Agent Copilot we aim to elevate customer service for Power Tools and the entire Bosch Group to a whole new level.” ?? The innovative project has now won the prestigious Cognigy Award in the Agent Copilot Champion category. Congrats to the whole project team who celebrated on March 12 at the Nexus 2025 Summit in Düsseldorf!?? #BoschPowerTools #Innovation #AI #CustomerService #CognigyAward #CustomerExperience?

At Bosch Power Tools, we're building tools that make a real difference for professionals. ? It's not just about power and performance; it's about understanding the challenges tradespeople face every day. Our product development teams embody this commitment. They spend time on job sites, analyze user feedback, and leverage design thinking principles to create solutions that truly meet the needs of our customers. From initial observation to final market launch, user input guides every step. The result? Innovative tools like our GBH 18V-22 Professional cordless rotary hammer and GDE 18V-12 Professional dust extraction system. Learn more about our commitment to user-centric design: https://lnkd.in/euXNgbAE #PowerTools #Innovation #UserExperience #UserCentricDesign #CustomerFirst ?

Turning passion for power tools into community impact! ?? ?? Meet Carole GOUYET, a Bosch Power Tools Online Retail Marketing Manager in France, who’s making a real difference outside of work! Volunteering at a local Repair Café, Carole uses her expertise with Bosch power tools to mend broken appliances and inspire others to tackle their own creative projects. Her efforts are a perfect example of circular economy in action – reducing waste and extending the lifespan of products. Have you ever visited a Repair Café to give a broken item a new lease on life? Learn more about Carole's inspiring story and the power of repair here: https://lnkd.in/evbfp8Mt #PowerTools #Sustainability #CommunityImpact #Circularity #RepairCafe #DIY

We are thrilled to welcome SUITX by Ottobock to the AMPShare alliance! ?? SUITX by Ottobock is revolutionizing mobility with their incredibly lightweight and highly efficient exoskeletons. Their pioneering innovations are transforming industries – from logistics and manufacturing to countless other sectors – by providing groundbreaking relief and unparalleled freedom of movement for workers. We're excited that they've chosen our Bosch Professional 18V AMPShare battery system to power their latest exoskeleton model. This partnership underscores our commitment to providing powerful, reliable, and versatile battery solutions for a wide range of professional applications. #PowerTools #BoschProfessional #Exoskeletons #Innovation #Collaboration

Empowering our team to make a difference! ?? ?? This week, our occupational health service in Leinfelden hosted a free first aid refresher course, covering critical skills like CPR and the recovery position. Around 100 colleagues took advantage of this opportunity to reinforce their knowledge, overcome potential hesitation, and practice handling a simulated emergency situation. The goal? To ensure everyone feels confident and equipped to respond effectively in a real-life emergency. This initiative is just one part of our ongoing commitment to the well-being of our workforce, with our occupational health service providing a range of programs throughout the year, including health screenings and blood drives. Have you ever been in a situation where you had to use your first aid knowledge? #PowerTools #Health #OccupationalSafety #FirstAid #CPR

Skilled trades & sustainability – a changing industry! ?? ??? Sustainability and digitalization are shaping the skilled trades. According to our latest survey with Appinio, 55.5% of customers value sustainable materials and working methods, while 46.6% appreciate digital communication with tradespeople. At Bosch Power Tools, we recognize this shift and are committed to providing innovative solutions that help the skilled trades adapt to evolving customer expectations. One example is our software solution, OfficeOn, which streamlines administrative tasks, allowing tradespeople to focus on what matters most: delivering high-quality craftsmanship with a modern touch. Learn more: https://lnkd.in/edKZhxNM ? #PowerTools #Sustainability #DigitalTransformation #Trades #FutureOfWork

60 seconds of Bosch history. ? Starring this time: the Forfex hair trimmer – Bosch's first power tool, launched in 1928. Join Marcus-George Stivadoros, our historical communications expert, in his pop-up hair salon at the Bosch Archive in Stuttgart. Discover what made this early invention so special and why it marked the beginning of Bosch’s journey into power tools as we know them today. Step back in time with us and find more information about our history here: https://lnkd.in/ep7JjfJ8 #PowerTools #Bosch #History #Innovation #Milestones #Throwback

Tackle tough jobs with ease – meet the UniversalImpactDrive 18V-350! ???? Whether you're changing tires, assembling a carport, or driving long screws into dense timber, having the right tool makes all the difference. That’s why we’re excited to introduce the UniversalImpactDrive 18V-350 – the first cordless impact wrench with a square drive in our DIY range! With 560 Nm of loosening torque, this powerhouse takes on even the most stubborn wheel nuts and corroded screws. And here’s the best part: It’s part of the 18V Power for All System, meaning one battery powers over 80 tools – from drills to lawnmowers and even vacuum cleaners. Fewer batteries, less clutter, and a smarter way to work. ?? Which project would you use it for first? More: https://lnkd.in/eEdvRpPj #PowerTools #DIY #Cordless #Innovation

Antonio Banderas showed the world what it means to be like a Bosch. Now it’s your turn — whether at work or home. Ready to unleash your inner Bosch? Watch what it feels like to become a total Bosch: https://bit.ly/42RRB8S #LikeABosch

Nurturing a culture of collaboration, openness, and confidence! ?? The start of a new year is more than just a change in the calendar – it is an opportunity to come together, appreciate what has been achieved, reflect on shared goals, and chart an ambitious course for the future. To seize this opportunity, the board of management together with the senior executives from all business units and regions of Power Tools convened last week in Leinfelden for the annual PT Global Kickoff. This event was broadcast live and recorded to reach all associates worldwide. ??? To round off the start of the year, in the following two days, approximately 200 leaders gathered at the headquarters of Bosch Research in Renningen for more detailed reflection. The PT Leadership Camp focused on bringing the "onePT" spirit to life based on a mutual understanding of the intended leadership principles to create clarity throughout all parts and levels of the organization, build trust, and jointly succeed. ?? #PowerTools #PositiveLeadership #CorporateCulture #Strategy #Business #Teamspirit