Boost Win Rate

?? Boosting Product Adoption: Insights from Mahesh Motiramani ?? From the start, it's crucial to set the right cadence to demonstrate to leadership and internal business consumers that their work is important. ??? ?? Sometimes, we jump into deals late and need to react quickly. Establish a solid foundation and prescribe the right path to your customers. ??? ? Worried about stagnant adoption? Don't be afraid to be bold in your QBRs! Mahesh will use a blank slide to emphasize zero adoption, prompting necessary attention and next steps. This approach builds trust and positions you as a credible advisor. ???? ?? Be provocative, do your homework, and establish that foundation to gain trust and drive adoption. ???? #ProductAdoption #CustomerSuccess #Leadership #QBR #BusinessGrowth #TrustBuilding Andrew Devlin Workato Konstantinos Papakonstantinou #personalbranding

Had a great conversation / Podcast with Chris Baribeau of HubSpot today. I learned so much - Thank you!! ?? One thing that stood out from our conversation: Chris emphasized the critical need to focus on business outcomes rather than just product usage. He noted that understanding how to use data to drive business results, was a key skill that helped him advance in his career. ?? Andrew Devlin Konstantinos Papakonstantinou #personalbrand #CustomerSuccess #AI #BusinessGrowth #HubSpot #Innovation #Leadership #DataDriven

Something interesting I learned from Luca Mancinelli, PhD from Informatica as we talked about ?? Embracing Cultural Diversity in Customer Success ?? ?? Luca talked about the crucial role of cultural sensitivity in global markets, particularly in EMEA and LATAM. ?? ?? Understanding the nuances in language and communication styles across different cultures is not just a necessity but a strategy for success. Whether it’s Spanish in Spain or Spanish in South America, every word and interaction matters and can greatly impact customer relationships. ?? As we navigate the complexities of global interactions, Luca reminds us that managing these cultural differences thoughtfully is key to building lasting relationships and delivering exceptional customer experiences. ?? ?? Let's take this insight forward and continue to learn, adapt, and grow in our approaches, ensuring that every customer feels understood and valued, no matter where they are in the world. ??? I'm excited to see the videos we will extract from our interview - #CustomerSuccess #GlobalMarkets #CulturalSensitivity #BusinessStrategy #Leadership Boost Win Rate Andrew Devlin Konstantinos Papakonstantinou #personalbranding #b2bsales

Something dawned on me today.... after my conversation with?Jason Mlyniec. Industry leaders, like Jason, I've noticed a common thread ??. They climb the ladder not just because they're skilled, smart, but because they're master networkers ??. Today's chat with Jason was eye-opening! ?? He says he's "lucky" ??, but I see it differently. It's not about luck; it's about making smart decisions, seizing opportunities, customer advocacy and looking at challenges from different angles ??. True success comes from creating your own luck by recognizing patterns and consistently applying what works. Jason's journey is a perfect example of this proactive approach! ???? #Leadership #CareerGrowth #Networking #Opportunity ?#CustomerSuccess?#CustomerSupport?#BusinessStrategy?#AIIntegration?#CustomerEngagement?Konstantinos Papakonstantinou Coveo Andrew Devlin

The ONE thing I learned today.... from my conversation with?Mahesh Motiramani?was that he has a great insight on the future of Customer Success. His take on AI/automation and how it will transform customer success roles into customer experience strategists and monetizable consultants, highlighting potential career pivots. ?? There will be some awesome videos from our interview ?? Boost Win Rate?Andrew Devlin? Workato?#CustomerSuccess?#CustomerSupport?#BusinessStrategy?#AIIntegration?#CustomerEngagement?Konstantinos Papakonstantinou

The ONE thing I learned today.... from my conversation with Colin Crowley was that Customer Success principles are increasingly blending into customer support and other areas! ?? Colin Crowley shared how traditional silos between customer success, support, and even marketing are dissolving, leading to more holistic approaches to customer relationships. Great conversation Colin! Boost Win Rate?Andrew Devlin?Maven Clinic?#CustomerSuccess #CustomerSupport #BusinessStrategy #AIIntegration #CustomerEngagement?Konstantinos Papakonstantinou

The ONE thing I learned today... from today's chat with?Sally Duby ?? The success of SDR teams hinges critically on the quality of their management. Sally underscores the widespread issue of frontline managers lacking adequate training, which is essential for effectively coaching and supporting their teams, thereby significantly influencing their performance. ?? Thanks for a great discussion Sally Duby! Excited to see your videos from our podcast. Boost Win Rate Andrew Devlin The Bridge Group #SalesDevelopment #SDRStrategy #OutboundProspecting #SalesLeadership #SalesCoaching #B2BSales #SalesEnablement #SalesTraining #LeadGeneration #CustomerSuccess Konstantinos Papakonstantinou

The ONE thing I learned today... from today's chat with?Adam Gilbert: Making Customer Success a Profit Center ?? You'll have to wait for the video! #BusinessGrowth?#WebinarSuccess?#LeadGeneration?#ScalingUp?#MarketingStrategies Andrew Devlin Konstantinos Papakonstantinou

We had the pleasure of speaking with Rodman Likes of Khoros. This is a great video ?? on building trust with your customers. Per Rodman, every interaction reinforces the confidence our customers place in us, our team, and our products. We're committed to always acting with your best interests at heart. ?? Accountability is key—we strive to not only meet but exceed our commitments. We align our efforts with what our customers measure as success, ensuring we are a partner in their achievements. ?? ?? Innovation drives us forward. We constantly bring new ideas to market, offering consultative insights that help our customers stand out. It's not just about creating efficiencies. By doing a lot of this.. we empowering our clients to innovate and adapt at the pace of change.. ?? #CustomerSuccess #Innovation #BusinessLeadership #TrustInBusiness Andrew Devlin Konstantinos Papakonstantinou #personalbrand

The ONE thing I learned today... from today's chat with Colleen Pimentel, CPA: use a one-to-many #GTM motion ?? It looks like this: 1?? Pin down your ICP 2?? Create a webinar that's equal parts adding value and demo-ing your offering 3?? Reach out to your ICP and invite them (yes, it's a bit of a numbers game) ?? 4?? Make sure to have clear messaging and calls to action 5?? Follow up with those who engaged with your webinar What results to expect? ?? Say you invite 500 people to your webinar, 15-20 will show up, and 1-2 will become customers. ?? It's a low hit-rate but it's efficient and scalable. #BusinessGrowth #WebinarSuccess #LeadGeneration #ScalingUp #MarketingStrategies Konstantinos Papakonstantinou Andrew Devlin