Great calls are both caring and efficient. At Boost, we follow a framework we developed called “Patient Concierge 10 Commandments” for patient care that emphasizes empathy and efficiency. Commandment #6: Balance – Keep the Call Moving, But Don’t Rush ensures that every interaction respects patients’ time while making them feel heard. For example: ? Redirect with kindness: “Let’s make sure we get this booked so the doctor can guide you.” ? Reassure nervous patients: “That’s a great question. The doctor will explain it all.” ? Wrap up naturally: “Let’s confirm your appointment to keep things simple.” Are you finding the right balance between empathy and efficiency?
关于我们
Boost Patients follows up with your new patient inquiries 24/7, responding within 60 seconds. Acting as an extension of your practice, our Patient Concierge Team calls, texts, and emails new patient leads, maintaining engagement for months. We handle follow-ups, answer questions, and schedule consultations directly onto your calendar, ensuring a seamless experience for both you and your patients. ... “Boost works better than anything else! It’s really that simple. And the team will delight you with their expertise, dedication and sense of urgency! We love those guys" - Dr. Stephen Slade "For decades we have attempted marketing campaigns with very little success. Boost has been a game changer. With their lead management platform we have experienced a dramatic increase in our LASIK and Cataract screenings. We have developed a great partnership with Boost and appreciate their dedication to our practice!" - Delfina Perales, Clinic Director "I want to tell you how pleased I am with Boost. The services you provide are working quite well. We are seeing patients coming in for LASIK and Refractive Lens Exchange evaluations. Keep up the good work!" - Dr. Robert Schnipper
- 网站
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https://www.boostpatients.com
Boost Patients的外部链接
- 所属行业
- 电话呼叫中心
- 规模
- 11-50 人
- 总部
- Austin，TX
- 类型
- 私人持股
- 创立
- 2018
地点
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主要
获取路线
US，TX，Austin，78731
Boost Patients员工
动态
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????????????-?????????? ??????????????: ?? ?????? ?????? ?????? In Episode 9 of The Ophthalmology Experience, Guido Piquet, MBA, COE, sits down with Alex Jacobe, COO of iOR Partners, to explore why office-based surgery (OBS) is gaining momentum in ophthalmology. From improving patient experience to giving surgeons more control, Alex shares insights on how OBS is transforming the industry. Check out the full episode. The link is in the comments!
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?????????????????????? ????????????-???? = ???????????? ?????????????????? ?????????????? In our latest webinar, our CEO Kade Wilcox shared insights on 'Joyful Persistence'—the key to consistent, meaningful follow-ups that actually drive results. Check out the replay. The link is in the comment section.
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?????????????? ???? ?? ???????????? ???????????????? ???? ?????????????????????????? In Episode 8 of The Ophthalmology Experience, Guido Piquet, MBA, COE, sits down with Kristy Gleaton, VP of Operations at Thomas Eye Group, to explore how culture can be a powerful growth strategy in ophthalmology. From fostering team engagement to improving efficiency and retention, Kristy shares actionable insights on building a workplace where employees and providers thrive. Check out the full episode. The link is in the comments!
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Inbound calls are opportunities waiting to happen. At Boost, we’ve developed the “Patient Concierge 10 Commandments”, a thoughtful guide to patient care that ensures no opportunities are missed. Commandment #5: Prioritize – Inbound Calls Come First focuses on treating every inbound patient call as your top priority. For example: ? Answer immediately—don’t let it go to voicemail. ? Call back ASAP if you miss one—every second counts. ? Stay focused during peak times—no distractions. If you don’t pick up, someone else will. Are you treating inbound calls like the lifeblood of your practice?
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Speed to Lead is a competitive advantage! This article from Glacial Multimedia highlights why practices can’t rely on ad spend alone. Worth a read.
Traffic costs are increasing, engagement is dropping, and conversion rates aren’t what they used to be. So, how should ophthalmology practices adapt? One major factor: lead response time. A study conducted last summer by ZEISS found that 40% of leads never receive a personal response—a huge missed opportunity. (Thanks to ZEISS Vision and Carol-Anne Poursaied for that research!) Another key opportunity? Gen X and RLE. With strong purchasing power and interest in premium vision correction, this generation remains an untapped market for many practices. (Thanks to Florida Administrators and Patti Barkey, COE for supporting our research on RLE and Gen X!) We’re breaking down these trends and what they mean for your practice in our latest blog. Read more here: https://bit.ly/413lfpd #OphthalmologyMarketing #MedicalMarketing #PatientEngagement #DigitalMarketing #LeadGeneration #RefractiveSurgery #RLE #GenX #MarketingTrends #PracticeGrowth #ZEISS #EyeCareIndustry #HealthcareMarketing ?? Tagging: Michael Dobkowski, Onur Birsen
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Boost Patients is Heading to AECOS (American-European Congress of Ophthalmic Surgery). We’ll be at AECOS next week, and our CEO, Kade Wilcox will be speaking alongside Eugene Gabianelli and Sean Hanlon. Catch their session on Monday, Feb. 24th, at 4 PM—"Your Practice: Private Equity, Co-Management, Marketing." See you there!
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?????????????????? ?????????????? ???????????? ?????????? ???? ??????????????????????????: ???????? ???????????? ??????????????? In Episode 7 of The Ophthalmology Experience, Guido Piquet, MBA, COE, chats with Janna Mullaney, COE, FASOA, COO of EyeCare Services Partners (ESP), to break down the realities of private equity in ophthalmology. From debunking common myths about job losses and loss of control to discussing how PE-backed practices can thrive with the right structure, Janna shares insights from her four decades of industry experience. Check out the full episode. The link is in the comments!
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Patients won’t wait—speed is your edge. Boost’s approach to patient care is built on principles like Commandment #4: Speed to Lead, which emphasizes acting fast to secure trust and bookings. This is part of a larger system we use called “Patient Concierge 10 Commandments” to ensure patients feel prioritized from their very first inquiry. For example: ? Call leads immediately—the first to respond wins. ? Reply to texts/emails in minutes to keep patients engaged. ? Prioritize action—speed matters more than perfection. Patients value their time. Are you fast enough to earn their trust?
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