AI to the rescue! When hurricane-force winds hit Issaquah, WA earlier this week, our Sr. Director of Marketing, Chris Bethell, turned to ChatGPT for real-time solutions—from restarting a decade-old generator to finding local experts. This experience highlights what great digital customer experiences should be: timely, practical, and impactful. It’s a powerful reminder that AI isn’t just reshaping business—it’s solving real-world problems when it matters most. Our thoughts are with everyone affected by the storm. Read Chris’ post to see how ChatGPT made a difference in a critical moment. #AIRevolution #ChatGPT #DigitalExperience #CX #BlastX #AI
What does a great digital customer experience look like? ChatGPT. A real life AI use case. Let me explain. I live in Issaquah Wa and we were crushed on Tuesday November 19th, 2024 with hurricane force winds. A 120 foot tree fell across driveway. 50-100 pound branches pounding the roof. Two houses across the street destroyed. Hundreds of trees down in our neighborhood alone. Power gone. Internet gone. Water contaminated. Weak (1 bar LTE) cell service is all I had…and Chat GPT.! Google search? No bueno. Insurance app? Nope. Chat GPT? A lifesaver! Need to know how to start a 20 year-old generator. Answered? Tree falling in a driveway covered by Allstate? Here you go. Need contact information for tree removal experts in the area? Try these. Great digital customer experiences start with getting the right information and assistance at the right time under any circumstance. Superior digital customer experiences solve challenges and exceed expectations. Powerful visuals don’t mean much when your use case is downed tree 15 feet from your house with your family inside. Thank you AI revolution. Thank you ChatGPT! Were you hit by the recent Northwest storm? First, I hope everyone you know is safe. Second if you have pictures or an AI story, please share it.