Blameless

Exciting News: Blameless Joins Forces with FireHydrant! Today, we are thrilled to announce that Blameless has been acquired by FireHydrant, a leader in innovative reliability platforms. This strategic move marks a significant milestone in our journey and opens up new horizons for our customers, our team, and the future of incident management. A Shared Vision for Reliability At Blameless, we've always been committed to empowering organizations with the tools they need to manage incidents effectively and build more reliable systems. FireHydrant shares this passion, and their focus on delivering next-generation incident management functionality aligns perfectly with our mission. By joining forces, we're creating the most comprehensive enterprise incident management solution in the market. This union will allow us to accelerate innovation, enhance our product offerings, and deliver even more value to our customers. What This Means for Our Customers To our valued customers: this acquisition is great news for you. Here's why: 1. Enhanced Product Capabilities: The integration of Blameless' enterprise capabilities with FireHydrant's sophisticated platform will provide you with an even more powerful suite of tools for incident management. 2. Continued Support: Our commitment to your success remains unwavering. You'll continue to receive the same level of support and service you've come to expect from Blameless. 3. Innovation at Scale: With combined resources and expertise, we'll be able to innovate faster and bring new features and improvements to market more quickly. 4. Comprehensive Solution: As part of FireHydrant, we'll be able to offer a true end-to-end platform for alerting, incident management, and communications. Looking Ahead This acquisition marks the beginning of an exciting new chapter. As we integrate with FireHydrant, we're focused on: - Developing key strategic features to enhance our product offerings - Recruiting top engineering talent to drive innovation - Integrating our platform with highly requested third-party tools We're particularly excited about FireHydrant's recent launch of Signals, their sophisticated alerting and on-call tool, which complements our existing offerings perfectly. A Note of Gratitude We want to express our deepest gratitude to our customers, partners, and the Blameless team. Your trust, support, and hard work have been instrumental in bringing us to this pivotal moment. We're also thankful to our board members, including Vas Natarajan from Accel and Dan Moskowitz from Third Point Ventures, who will be joining FireHydrant's board of directors as part of this acquisition.

?? Introducing Incident Briefs: Revolutionizing Incident Communications! ?? We are thrilled to launch Incident Briefs, a powerful new feature from Blameless designed to streamline incident communication during an outage. What are Incident Briefs? Incident Briefs use AI to create custom summaries of incidents, tailored to different audiences such as C-level executives, engineering teams, and incident responders. This ensures everyone gets the information they need in the format they prefer. Key Benefits: ? Enhanced Communication: Deliver concise and relevant information to the right stakeholders, improving clarity and decision-making. ?? Time Savings: Quickly generate comprehensive summaries, freeing your team to focus on resolving and preventing incidents. ?? Customization and Flexibility: Tailor summaries to meet your organization’s unique needs. What Our Users Are Saying: ?? C-Level Executive: "Incident Briefs ensure everyone, from executives to responders, stays informed and aligned. It's a true game-changer!" ?? Engineering Manager: "The customization options have significantly improved our review meetings. We can focus on actionable insights and next steps." ?? SRE Incident Responder: "Incident Briefs save me time and improve communication across the team by highlighting key incident points." ?? Watch our live demo to experience Incident Briefs in action: https://lnkd.in/gS7wkx3H Transform Your Incident Management Today! Visit us at https://www.blameless.com/

?? Rounding off our series on the new Incident Management Workflow Engine, let's explore the comprehensive benefits it offers ?? Adaptive Workflows are designed to automate and accelerate the incident management processes, ensuring incidents are resolved quicker and teams can get back to what they were doing. Customer Highlight: "Blameless helps us automate incident response in a way that adapts to the type of problem that is happening. With Workflows, we utilize Tags to trigger region specific automation, ensuring that things are handled properly based on the region where the issue is happening." Our Workflow Engine offers numerous benefits, including improved efficiency, enhanced responsiveness, streamlined communication, and comprehensive post-incident management. ?? Learn more at https://www.blameless.com/

?? Continuing our journey of innovation, we're thrilled to showcase the Multi-Step Workflow Capabilities of our Incident Management Workflow Engine ?? This capability enhances and automates your incident management processes, allowing your workflows to adapt dynamically as incidents evolve. Customer Highlight: "Implementing the Incident Management Workflow Engine has been a game-changer for our operations. We've set up Workflows that trigger when follow-up actions are created, notifying team members immediately with what they need to do, ensuring no time is lost. By integrating with Slack and PagerDuty, our team stays in sync and can respond quickly, even during off-hours. The adaptive nature of the Workflows means that as incidents evolve, our response evolves with them, significantly reducing downtime and improving our overall incident resolution process." Leverage Multi-Step Workflows to combine multiple actions into one cohesive sequence and resolve incidents more quickly. ?? Discover how we're revolutionizing incident management: https://www.blameless.com/

?? Building on our latest innovation, we are excited to highlight the power of Event-Triggered Workflows in our new Incident Management Workflow Engine! ?? This advanced feature automates your incident management processes, ensuring workflows adapt dynamically as incidents evolve. Customer Highlight: "When incidents are initiated in our organization, we often have very little context on what’s happening. As we investigate, we learn more about the issue's source, its impact, and what is needed for resolution. With Workflows, our team answers a series of questions, and Blameless automatically adjusts the incident's direction based on our responses. It adds new users to the channel, notifies us if a post-incident review is necessary, and escalates to the appropriate parties if the issue becomes more complex." Experience the power of Event-Triggered Workflows, which automatically initiate actions based on changes in incident status, severity, and other key events. ?? Learn more about how we're transforming incident management at https://www.blameless.com/

?? Automate, Accelerate, Achieve: Transforming Incident Management with Adaptive Workflows ?? We are thrilled to unveil our new Incident Management Workflow Engine! This game-changing feature is designed to enhance and automate your incident management processes, ensuring steps are dynamically taken as incidents evolve. Customer Highlight: "Blameless helps us automate incidents based on the type of problem. We utilize the Tag Category Region in our incident response process, triggering an Adaptive Workflow to use a specific set of communication templates based on the impacted area. This ensures executives get proper updates based on where the incident is occurring." Discover how Adaptive Workflows can revolutionize your incident management by giving you more flexibility around automated actions. ??? Watch our demo video to see it in action: https://lnkd.in/gf6sgW4v

Why is Blameless important to an effective incident management process? Don't listen to us, listen to Snr Director of Engineering Christopher Karper, who told us about his ability to: ? Respond in a tool you already use - Slack or MS Teams ? Quickly spin up an incident ? Have a dedicated response room where responders can be pulled into ? Stay mitigation-focused: Keep outside chatter to a minimum ? Propagate summaries out to stakeholders ? Relate retros to the incident that happened In short, Christopher says, "Blameless builds a process that supports us in effectively addressing the problem." We're happy to help folks at all stages of incident response. If you want to learn more about how Blameless can impact your incident management process, visit https://lnkd.in/gi-2Cd_D to speak with an incident expert!

Want to become a catalyst for change within your company? ...do you also want a free t-shirt? ?? On our live webinar tomorrow, Unleashing the Change Maker Within, Blameless leaders Ken Gavranovic and Lee Atchison will discuss exactly how you can get the budget and organizational support you need for any goal you have. If you ask a question and we answer it on the call, we'll send you a free Blameless t-shirt! Register with the link below and get your questions ready! Register here: https://lnkd.in/g_bz4pKv #tshirtcontest #freetshirt #livewebinar

We love this question ?? ?? "How do we build a culture that supports effective incident management?" We host a live webinar every three weeks, available to all IT Ops, SREs, DevOps, and Infra professionals, and we get asked this question nearly every time. The short answer? Find and build support. Hear our CEO Jim Gochee's full advice in the clip below. If you want to come to our next live webinar, register here: https://lnkd.in/g_bz4pKv #blamelessculture #blamelessincidentmanagement

Ever joined an incident channel and spent the next 10 minutes reading through the messages to get a sense of what's happening? If the answer is yes, we have too. But there are better things to do with your time, like investigating and resolving the incident. That's why we created the Blameless Incident Summary. Using the power of generative AI, Blameless summarizes all the chatter, comments, and status updates related to an incident and generates a thorough summary to get you caught up in seconds. Watch a 60-second demo below with our Principal Solutions Engineer, Nicholas Mason ?? #incidentsummary #incidentresponse