BIG Language Solutions

How quickly can your customers and community members connect with an interpreter when every second counts? ?? Your over-the-phone interpretation (OPI) process should feel frictionless—getting you and your customer connected to the most suitable interpreter exactly when you need them. Here’s what that looks like: ?Easy, on-demand access to interpreters—anytime, day or night. ? Specialized interpreters who understand industry-specific terminology. ?Natural, effective communication flow, with trained professionals handling emotion and cultural differences. ? Real-time performance tracking to monitor quality and availability Does your OPI experience look like this? If not, let’s talk about how to start providing your customers with the frictionless experience they expect in as little as 24 hours. ?? Contact us: https://lnkd.in/eV9cdKic #Interpreting #LanguageAccess #OPI

Compliance is complicated. Your language solutions vendor should make it easier, not harder. In healthcare, that means juggling tight deadlines, diverse languages, and sensitive data—all while meeting strict regulations. Here are five things your LSP must deliver to keep you on track with compliance: Speed and responsiveness Fast, same-day translations and quick interpreter access so critical communications are never delayed. 2. Broad language coverage to reach every patient and member BIG Language Solutions offers services in 300+ languages and ADA-compliant formats. 3. Data security We are fully HIPAA compliant. 4. Expert healthcare linguists for accuracy Our linguists are professionals who understand medical terminology and regulatory standards. 5. Automated, custom workflows for efficiency From translation to DTP and direct-to-member fulfillment, your communications are fast, accurate, and on time. ?? Are you looking for a vendor that simplifies compliance? Contact us at at https://lnkd.in/eV9cdKic and let’s talk. #LanguageAccess #Compliance #Healthcare

Think Google Translate is an easy fix for patient communication? ?? Think again! It might be putting your compliance at great risk. Healthcare organizations must follow strict regulations like HIPAA and Section 1557 of the ACA to protect patient privacy and guarantee accurate communication. Google Translate doesn’t meet these standards, and here’s why: ?? Google stores user data, violating HIPAA’s privacy rules. ??ACA compliance requires qualified interpreters and translators—AI-only solutions aren’t allowed. ?? Translation errors can lead to miscommunication—and patient harm. When compliance is non-negotiable, you need professional, HIPAA-compliant language services that get it right. We’re here to support your organization with secure interpretation and fast, accurate document translation. ??Follow us for more tips on language access and compliance. #Translation #Compliance #LanguageAccess

Choosing the right language services partner can feel overwhelming—but what makes a good one truly great? ?? Is it: ?? their understanding of complex industry needs? ?? the technology they use to streamline your workflow? ?? how they support your team every step of the way? We’d love to hear from you! Let us know in the comments below. ??

Managing translation in-house often leads to delays, inconsistencies, and compliance risks. Partnering with a language services provider helps you: ? Deliver accurate, compliant translations with specialized linguists, reducing the chance of miscommunication. ? Meet tight timelines with automated workflows—so people get critical information when they need it. ? Adapt content effectively to local cultures and dialects, making sure messages connect with everyone in the community you serve. ? Provide accessible formats like braille or audio to meet legal requirements and accommodate everyone. When every word counts, don’t leave translations to chance. Let’s talk about how we can support your team and help you provide better service to everyone! ?? Contact us: https://lnkd.in/eV9cdKic #Translation #LanguageServices #Accessibility

Did you know that one in five people in the U.S. speaks a language other than English at home? For these people who aren’t fully comfortable in English, getting what you need from essential public services is a daily challenge. That’s where language access services come in—translation and interpretation services that bridge communication gaps and make sure everyone gets the equitable support they need. Here’s why language access matters across industries: ?? Healthcare: Ensures accurate and effective care for all patients. ?? Government: Maintains trust and compliance through clear communication. ?? Education: Facilitates full participation in the educational process for students and parents. ?? Nonprofits: Helps deliver services and support community engagement effectively. Without a complete language access plan, organizations risk falling short of legal obligations and failing to provide full, equitable services to non-native-speaking community members. ?? Are you ready to help non-native speakers receive the support they need? Follow us for more language access insights or contact us to consult with our experts!

Why overpay for language services? Many language service providers charge flat fees or have minimum fees, leading to unnecessary costs. Our pay-per-minute over-the-phone interpreting (OPI) makes sure you only pay for what you actually use. You get: ??Instant access to professional interpreters in 300+ languages ??Available 24/7, so support is always there when you need it ??No minimums, just clear, straightforward pricing ??No surprise fees, just reliable communication when it matters most. It’s kind of a BIG deal.?? ?? Reach out to us at [email protected] and let’s talk about how our OPI service can support your customers and team!

The new CMS Final Rule is raising the bar on language services. Is your organization on top of it? There are three components of the new rule that will significantly impact how you provide language access: 1. Expanded language support is required to help reduce disparities in healthcare access and outcomes. 2. Star Ratings now take the quality of customer service into account, and language access is part of that. Plans that deliver high-quality language support are more likely to achieve better ratings, helping attract and retain members. 3. Critical materials and communications must now be provided in patients’ preferred languages to meet the new standards. Do you have optimal language solutions in place to guarantee compliance and ensure exceptional care for all of your members? At BIG Language Solutions, our LanguageExpress? platform helps you stay compliant by offering fast, secure, and accurate translation services for all critical communications. (We also print and send all communications, if you need that). ?? Contact us at [email protected], and let’s talk about how we can help your organization meet these new requirements!

Let’s face it, health insurance has a language all its own that’s hard to comprehend. That’s one reason Open Enrollment can feel so overwhelming—especially for those who already face language barriers. Making sure that every member, regardless of proficiency in English, fully understands their healthcare options is key to providing excellent service and equitable care. Here’s how BIG Language Solutions can help: ??Over-the-phone interpretation (OPI): Instantly connect with experienced interpreters in 300+ languages, available 24/7. This allows for real-time support with questions about plan benefits, coverage options, and enrollment processes. ??LanguageExpress?: Rapid, high-volume, accurate translations for critical documents such as plan summaries, benefit guides, enrollment forms, and Explanation of Benefits (EOBs)—available in 300+ languages to help members make informed decisions. (We also print and send if you need that!) ??Multilingual support for websites and digital platforms: Make your member portals and self-service tools accessible in multiple languages, so LEP members can easily review plans and submit documents. ??Don’t let language barriers prevent your members from making the right healthcare decisions this Open Enrollment. Let’s chat about how we can support you. Reach out at [email protected]. #OpenEnrollment #LanguageAccess #Translation

Who are you supposed to call when your OPI provider lets you down at 3 a.m.? Ghostbusters? ?? ?? If your provider doesn’t offer 24/7 support, it might be time to switch. At BIG Language Solutions, we never leave you stranded: ??Live operators available 24/7 to assist you during calls ??Client relations team ready to respond to emails within 24 hours, with solutions in place within 72 hours When language assistance is critical, having reliable support is just as important as having the right languages available. If your current provider isn’t delivering, it might be time to explore better options. ?? Contact us at [email protected], and let’s chat about how we can improve your OPI experience. #Interpreting #OPI #LanguageAccess