Baylor Scott & White Medical Center - Frisco

This Thanksgiving, we're taking a moment to express our deepest gratitude—not just for the traditional turkey and pumpkin pie but also for the incredible team that makes miracles happen every single day. To our healthcare heroes—the nurses who hold hands through difficult moments, the doctors who make life-saving decisions, our support staff who keep our facility running like a well-oiled machine, and every single person who shows up with compassion and skill—we see you. We appreciate you. Healthcare doesn't take a holiday. While many gather with families around dining tables, our team ensures that families in our community receive the highest quality care possible. Some are working shifts, some are standing by, ready to respond, and all are making a difference. This year, we're thankful for: The resilience of our incredible team The trust our patients place in us The community that supports our mission The opportunity to serve and heal Happy Thanksgiving from all of us at Baylor Scott & White Medical Center - Frisco! #HealthcareHeroes #Thanksgiving #Gratitude #BaylorFrisco #FriscoTX

We're thrilled to announce our Q4 Fred Award recipient at Baylor Scott & White Medical Center - Frisco: Divya Devassy, RN, from our Postpartum Department! The Fred Award, inspired by "The Fred Factor," recognizes employees who consistently go above and beyond in delivering exceptional care and service. Divya exemplifies these qualities every day, making a lasting impact on the families she serves during one of life's most precious moments. What our patients say about Divya: "Thank you for taking care of me and baby during our stay. You have given us so much love and care when we stayed with our baby girl." "The team here was amazing and really helped us through with our first baby. We'll always remember you all as part of this journey of ours." "Divya went above and beyond in helping us. She went into details whenever we had any doubt, let it be big or small." Divya's commitment to excellence shines through in her: - Detailed guidance and patient education - Professional and supportive approach - Personalized attention to each family - Compassionate care during this significant life transition Congratulations, Divya! Your dedication to providing exceptional care makes a difference in the lives of our new parents and their precious little ones. You truly embody the spirit of the Fred Award!

Operating Room Week (November 10-16) honors the vital contributions of nurses who care for patients before, during, and after surgery. Carly Ling, RN, has dedicated 8 ? years to working as an OR Circulator, with nearly all of those years spent at Baylor Scott & White Medical Center - Frisco. Inspired by her mother, who had been a nurse for 47 years, Carly always knew she wanted to help people. Her mother's 20-year career as an OR Circulator at Baylor University Medical Center in Dallas profoundly influenced Carly’s path into perioperative nursing. As an OR Circulator, Carly starts her day early by checking the surgical schedule and preparing her room with the necessary equipment, medications, and supplies. Her responsibilities span from assisting anesthesia with intubation and positioning patients to ensuring the sterile field and gathering additional materials during surgery. Carly is always aware of the patient's needs, the sterile field, and the ongoing surgery, balancing multiple priorities to support the patient and the surgical team. The most rewarding part of Carly’s job is knowing her work helps improve patients’ lives. Whether it's the appreciation from patients and their families or the gratitude from her colleagues and physicians, Carly finds deep fulfillment in the positive impact she makes. One memorable experience for Carly was when a national shortage of ear tubes threatened to delay countless surgeries for patients suffering from chronic ear infections. Through persistent effort and collaboration with the materials management team, Carly was able to source the tubes from a manufacturer in New Zealand, ensuring that surgeries could proceed without delay—a moment that highlighted the behind-the-scenes dedication she brings to her role. Collaboration and communication with surgeons, scrub techs, and anesthesiologists are key to Carly’s success. Her ability to stay calm in high-pressure situations stems from taking a deep breath, trusting her training, and working as a team to ensure patient safety. Critical thinking, teamwork, and flexibility are essential skills in the OR, as the role of an OR Circulator often involves multitasking and prioritizing in fast-paced, high-stakes environments. One misconception about OR Circulator Nurses is that their role is easy since they typically care for one patient at a time. In reality, Carly explains, a lot happens behind the scenes before, during, and after each procedure. Constant multitasking and prioritizing are required to ensure the surgery runs smoothly. What Carly enjoys most about her work at Baylor Scott & White Medical Center—Frisco is the strong bond she shares with her colleagues. Their willingness to help one another creates a supportive environment, making each challenging day more manageable. When it’s time to unwind, Carly loves spending time with her husband and two amazing children, a perfect way to recharge after a busy day in the operating room.

Today, we pause to honor and celebrate the veterans within our hospital family who have distinguished themselves by serving our nation. Their commitment to service didn't end with their military careers—it continued in their dedication to healthcare excellence and patient care at our facility. We invite our community to visit our special Veterans Day display in the main lobby, featuring military memorabilia, photographs, and service artifacts shared by our staff members and their families. Each item tells a unique story of sacrifice, courage, and dedication. From worn service boots to carefully preserved uniforms, medals, and photographs, these personal treasures offer a touching glimpse into the military service of our hospital family members across generations. From maintaining our facility systems to caring for patients, our veterans bring unique leadership skills, unwavering dedication, and exceptional discipline to everything they do. Their military values of duty, honor, and service align perfectly with our mission of providing outstanding healthcare to our community. To all veterans at Baylor Scott & White Medical Center - Frisco and beyond – thank you for your service to our nation and continued commitment to serving others. Your sacrifices and dedication make our country and our hospital stronger. #VeteransDay #Healthcare #Service #BaylorFrisco #Veterans #ThankYouForYourService #FriscoTX

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It’s Operating Room Week! For over six years, Brenda Alvarenga has been an essential part of the Operating Room (OR) team. Originally from El Salvador, she moved to the U.S. and began her journey in healthcare as an OR Environmental Services (EVS) Tech at Baylor Scott & White Medical Center - Frisco. This has been her first place of work since moving to the United States, and she’s embraced the role with pride and dedication. As an OR EVS Tech, Brenda’s typical day revolves around ensuring the cleanliness and safety of the operating rooms. She meticulously cleans and disinfects surgical rooms, equipment, and common areas, adhering to strict infection control protocols. Effective communication and teamwork are crucial to her work, as she coordinates with surgeons, nurses, and other staff to ensure smooth transitions during busy surgical schedules. Her responsibilities extend beyond cleaning, including pre-operative preparation, post-surgery deep cleaning, restocking essential supplies, and ensuring that equipment is in working order. Brenda knows the importance of attention to detail, as the cleanliness of the OR directly impacts patient safety. She also emphasizes the significance of high-touch areas like surgical lights, tables, and controls, which require extra care to eliminate potential biological hazards. Brenda’s passion for her work shines through in her commitment to patient safety. She believes that every surgery presents an opportunity to make a positive impact. Ensuring that each OR is sanitized to the highest standards allows her to contribute to the health and well-being of every patient. One of Brenda's biggest challenges is managing her work's fast-paced, time-sensitive nature, especially when there are back-to-back surgeries. Her secret to handling this pressure is effective time management—taking control of time rather than letting time control her. Staying organized is crucial for her workload and the entire OR team, as any delays or missteps could have ripple effects on patient care. Brenda credits her success to critical skills such as attention to detail, communication, adaptability, and a deep understanding of sanitation and infection control protocols. She also stresses the importance of teamwork, as collaboration with her colleagues allows for smooth workflows and seamless patient care transitions. When she’s not maintaining the OR environment, Brenda enjoys unwinding by embracing her passion for nature and travel. With a background in Tourism Business Administration, she loves to explore different parts of the world during her vacations. Additionally, she finds peace through meditation, listening to relaxing music, and spending time with loved ones, ensuring she takes care of herself physically and mentally. We are proud to have you on our team, Brenda!

Peri-Operative Nurses Week, celebrated from November 10-16, is a time to recognize and honor perioperative nurses' vital role in ensuring safe and successful surgeries. These dedicated professionals are the backbone of patient care before and after surgery, closely monitoring patients, managing complex tasks, and providing comfort and reassurance in some of the most critical moments of healthcare. Their expertise and compassion significantly impact patient recovery and well-being, and this week is an opportunity to celebrate their commitment to excellence. With four years of experience as a nurse, Kwmaine Smith has found his calling as a PACU Charge Nurse. Kwmaine oversees daily operations, manages patient care coordination, supervises staff, and ensures effective communication among the team. His role is critical in providing seamless post-surgical care for patients recovering from anesthesia. What drew Kwmaine to perioperative nursing was the opportunity to make a significant impact during a critical moment in a patient’s recovery. The PACU environment allows him to closely monitor patients during their most vulnerable time—right after surgery—where his skills in managing pain, stabilizing vital signs and offering reassurance play a crucial role in their recovery. A memorable experience for Kwmaine was when he noticed a patient in the unit showing signs of a heart attack. His quick thinking and keen observation skills allowed him to act swiftly and play a vital role in the patient’s care, making a significant difference in their outcome. One of the biggest challenges Kwmaine faces is the intensity and pace of the PACU. However, he overcomes these challenges by using all available resources and relying on his team to ensure patient care is never compromised. He is also dedicated to keeping patients informed, always explaining his steps to help them feel comfortable and less anxious before surgery. In postoperative care, Kwmaine ensures that patients are safely monitored, staffs the unit according to each patient’s acuity, and adjusts care plans as needed. Behind the scenes, perioperative nurses like Kwmaine work in a fast-paced environment, but the sense of accomplishment when patients recover well makes it all worthwhile. After a busy day in the PACU, Kwmaine finds balance by spending quality time with his wife and children, which helps him unwind and recharge for the next day of patient care. Thank you, Kwmaine!?

These ladies here—really, the entire Environmental Services team at Baylor Scott & White Medical Center - Frisco—they are our ambassadors of first impressions. They not only set the stage for our medical and clinical team(s) to do what they do best, they likewise play a pivotal role in assuring that our infection control initiatives are effectively and consistently carried out. In a word, their work is essential. And I, for one, couldn’t be more appreciative for everything they do on our hospital’s behalf.

For the past 15 years, Christy Crook has been a vital part of the Medical Staff Services team at Baylor Scott & White Medical Center – Frisco. Her role is crucial to ensuring that the hospital maintains the highest standards of care by meticulously overseeing the credentialing process. What is Medical Staff Services? Medical Staff Services ensures that healthcare providers are fully qualified to care for patients. Through detailed credentialing—verifying education, experience, and qualifications—Christy and the team ensure that the hospital is staffed with the most qualified professionals, directly impacting patient safety and care quality. In her role, Christy is responsible for assessing, verifying, and validating a provider’s credentials. This includes analyzing initial and reappointment applications to ensure they meet strict accreditation and regulatory standards. Her work ensures that providers are qualified and competent, with up-to-date privileges visible to the hospital staff, preventing any delays in patient care. A typical day for Christy involves working on applicant and reappointment files, verifying medical licensure, DEA, and malpractice records, making name badges for medical staff, and keeping them informed about their application status. What she finds most fulfilling is knowing that Baylor Frisco is committed to having the best of the best on staff. One of the biggest challenges in her role is avoiding burnout and the routine of “robot mode.” To stay focused, Christy works on special projects for her department and others, such as creating reports and spreadsheets, which helps to reset her focus. One memorable experience for Christy was the infamous story of Dr. Death, which reinforced the importance of vigilance in the credentialing process. It highlighted the need to watch for red flags, like mediocre peer references or brief hospital affiliations, to protect patient safety. While the work's importance may only sometimes be fully recognized, Christy knows that attention to detail in credentialing is essential for maintaining high-quality patient care. After a busy day, Christy enjoys unwinding with her three pups and driving around the lake with her husband to enjoy the wildlife and fishing. Thank you, Christy, for your hard work and dedication!

This Radiologic Tech Week (November 3-9), we celebrate Jennie Tran, a dedicated Radiologic Technologist at Baylor Scott & White Medical Center – Frisco. With a unique healthcare journey, Jennie initially spent over a decade in the optical field before finding her true calling in radiology, where she has now worked for nine years, including six years at Baylor Frisco. Primarily based at the Urgent Care at The Star, she welcomes walk-ins and plays an integral role on the care team, going above and beyond in supporting patient needs. Jennie’s desire to help others directly inspired her to enter radiology. She loves her hands-on role in healthcare and draws a unique parallel between her passion for photography and capturing radiographic images, describing it as a seamless connection between her work and personal interests. Her days are busy, often filled with imaging for orthopedic injuries, allergic reactions, and chest pain, especially during flu and COVID season, when every minute counts in serving patients effectively. One of her most memorable moments involved scanning a young patient who presented with minor symptoms, only to reveal stage 4 melanoma, a powerful reminder of the importance of thorough radiologic examinations. This experience, deeply personal as she had lost her father to the same cancer, motivates Jennie to raise awareness whenever she notices suspicious symptoms in her patients. She sees each interaction as an opportunity to offer comfort and possibly make a life-saving difference. Jennie values the strong teamwork at the Urgent Care facility, where she collaborates closely with nurses and providers. The team shares a collaborative mindset, always supporting one another and ensuring top-notch care for every patient. Jennie approaches her work empathetically and strives to help patients feel at ease through humor, thorough explanations, and finding common ground to break the ice. Jennie treasures family time outside of work, especially with her young son, who brings joy and laughter to her day. She indulges in cooking, baking, photography, and learning new languages like Korean and Japanese in her free moments. . Jennie Tran is invaluable to Baylor Scott & White’s healthcare team. She brings skill, compassion, and a personal touch to radiologic care. We’re grateful for her dedication and celebrate her contributions this Radiologic Tech Week!