Balto

Our GenAI tools aren't just the latest fad. They're built for real results in contact centers — from better QA to instant insights into your calls. See for yourself?? Special shoutout to Vidico, Zidd Aziz and Michael Eason for helping make this amazing video a reality! #generativeAI #contactcenter #callcenter #contactcenterAI #contactcentertechnology

AI is just as much about the people as it is about the process. It's a copilot, not a replacement. Take the time to build trust with your team. It will feel slow, but results come faster.

You can speed up your QA, and we're showing you how. In 45 minutes, you'll see: ? How DriveSavers Data Recovery is using automated QA ? A live demo of how you can use AI in QA ? How you can implement automated QA today Sign up now before 12 ET, 11 CT to see it live!

AI is here to remove barriers that hold us back. Take sentiment analysis: asking agents to flag “negative” interactions is like asking them to judge their own performance in real-time. It’s tough, and bias—whether it’s optimism or defensiveness—inevitably creeps in. But AI? It’s impartial, consistent, and scalable. It picks up on what matters—like a customer struggling with “I can’t seem to”—even when no one is yelling or slamming the phone. That insight helps managers coach better, CX leaders plan smarter, and most importantly, customers get the resolutions they deserve.

Every business has its levers. Some deliver big returns on small investments. Others? They drain resources with minimal payoff. We loved hearing how Balto has been a big lever for INTEGRIS Health. Thank you to Jasper Ligon and Scott Blair, MBA, MLS for the interview. Link to the full customer story is in the comments ??

QA isn't just scoring calls anymore. It's your key to better insights and real operational impact. We can show you how.?? Manual QA scoring can't meet the speed and precision contact centers demand. With automation, you can put in a little to get a lot. Join our 45-minute webinar next Tuesday to see how. Register at the link below.

Medicare Advantage is growing fast. Shouldn't your agents' tools match that speed? Competition for customer attention is fierce. Balto ensures that agents set a new bar for sales performance.

Automated QA allows the speed modern contact centers demand. Manual scoring may work for micro improvements, but you're losing insights for macro improvements. Join us for a 45-minute webinar where we’ll show you how to shift from outdated methods to a streamlined, AI-driven QA process. Here’s what we’ll cover: ?? Moving beyond manual reviews and boosting efficiency ? The shift from reactive to proactive QA with AI ?? A live demo of automated QA in action This is for contact center leaders ready to cut inefficiencies, reduce costs, and make QA a true strategic asset. Grab your spot now at the link below.

Contact centers are perfect for AI. Repetitive, high-volume tasks? That’s AI’s sweet spot. Today’s AI tech is already powerful enough to quickly handle these structured interactions—freeing agents to focus where they’re needed most.

AI helps your agents be faster without sacrificing their greatest strength: Being human.