Balto Health

We're beyond excited to welcome not one, not two, but THREE new batches of talented call center agents in Biloxi and El Salvador! These new team members will be the voice of support for our members and clients, championing exceptional customer service and helping them navigate their healthcare needs with ease. At Balto Health, we're passionate about delivering world-class service and making a meaningful impact on people's lives. With these new additions, we're expanding our capacity to care and looking forward to seeing the incredible things our team will achieve! Here's to growth, teamwork, and an unwavering commitment to excellence! #BaltoHealth #CustomerService #GrowthMindset #HealthcareSupport

It’s First Friday at Balto Health! Nothing brings a team together like good food and great company! Today, we celebrated another First Friday by treating our amazing team to quesadillas and chips—because cheesy moments and crunchy conversations make for the best team bonding! At Balto Health, we believe that appreciation isn’t just about words—it’s about actions (and delicious bites!). A well-fed team is a happy team, and a happy team delivers the best service. Here’s to more shared meals, stronger connections, and a workplace that feels like home. Let’s taco ‘bout team spirit—who’s ready for next month’s feast? #BaltoHealth #FirstFriday #TeamAppreciation #QuesoMuchFun

At Balto Health, we're passionate about building a strong, supportive team! We're excited to share that one of our programs features an ongoing initiative that spotlights our talented agents and fosters connections with their fellow Healthcare Advocates. This initiative is more than just a team-building activity - it's a chance to strengthen our bond, promote camaraderie, and celebrate the amazing individuals who make our team thrive! We're proud to prioritize our team's growth and well-being. Learn more about our culture and values at Balto Health! #BaltoHealth #HealthcareAdvocates #Teamwork #Camaraderie

Congratulations to our incredible top performers at Balto Health this January! Your dedication and outstanding contributions continue to drive our success and inspire the entire team. Thank you for your hard work and commitment to excellence. Here’s to reaching new heights together! #BaltoHealth #TopPerformers #TeamExcellence #Healthcare

IGNITING CHANGE IN HEALTHCARE! We're thrilled to share that our CEO, Carlos B. and COO, Anna Xu, sparked meaningful connections with industry trailblazers at the Vive Conference! At Balto Health, we're passionate about revolutionizing healthcare through innovation! #ViveConference #HealthcareInnovation #Leadership

Sweet Success on Wheels! ???? At Balto Health, we know that small gestures can make a big impact. One of our incredible Programs rolled out Balto Bites—a pushcart packed with goodies, shared daily with the team when they hit key metrics. A simple yet powerful way to keep motivation high and energy even higher! Because when hard work meets sweet rewards, everybody wins! ???? #SmallDetailsMatter #BaltoTreats #SweetSuccess

A huge thank you to Ernesto for delivering top-notch service! Ernesto is setting the bar high with his outstanding service! A grateful member rated him a 10 out of 10, recognizing his expertise and dedication. At Balto Health, we celebrate team members who go above and beyond—way to go, Ernesto! #BaltoHealth #MemberPraise #ExceptionalService

We’re Back in Action at Balto Health! The snow tried its best, but nothing can keep us down for long. After a brief freeze, we’re thawed out, powered up, and ready to go. Here’s to clear skies, warm socks, and getting back to doing what we do best: making a difference every day. Stay safe, stay warm, and let’s keep it moving!

Balto Health's leadership team gathered in Biloxi, merging business strategy with winter wonderland fun! Our CEO, Carlos B.; COO, Anna Xu Director of Operations El Salvador, Cecilia Dominguez ; and Program Manager, Rodrigo Ruballo demonstrate that productive work and playful moments drive success. We prioritize teamwork, innovation and enjoying the journey! #LeadershipLessons #BaltoHealth #SnowDay

Balto Health’s El Salvador operation combines bilingual expertise, proactive member engagement, and in-depth knowledge of emerging CMS requirements to offer payers a turnkey solution. From full-service member support to precision scheduling and retention initiatives, we help you stay ahead of industry changes—driving quality performance, sustaining high member satisfaction, and protecting your bottom line.