Are you leaving money on the table by not providing something so simple as phone support? Our team knows the value that personalized support brings to customer experience—and Obvi’s story with Gorgias shows just that. By adding phone support, Obvi generated an extra $22k in only 8 weeks. In partnership with Gorgias, we helped make phone support a cornerstone of Obvi’s CX. This immediate and personal channel gave their customers confidence and real-time solutions, leading to impressive results, including upsells and a solution to abandoned carts. ?? Key support touchpoint with phone ?? Real-time engagement that saved 271 subscriptions ?? Over 20 upsells each week, all from one dedicated agent Check out the full post from Gorgias to see how this strategy boosted customer loyalty and revenue! Obvi, Ronak Shah, Ashvin Melwani, Ankit Patel
How did Obvi generate an extra $22k in revenue in just 8 weeks? They added phone support to their overall CX strategy by teaming up with Gorgias and Aventus. And while a combo of chat and email creates a comprehensive net to catch incoming customer queries, phone represents a highly personal and immediate channel that instills confidence in customers. In other words, a great addition to the mix. Here are the highlights from Obvi’s voice rollout: ?? Personalized Phone Support: Aventus and Gorgias worked together to make phone support a key part of Obvi’s customer journey—displaying the contact number prominently and providing top-notch training for the agent. ?? Real-Time Customer Engagement: Phone support proved invaluable in saving subscriptions and increasing upsells, giving customers instant answers and confidence in Obvi’s accessibility. ?? Results: 271 subscriptions saved and over 20 upsells weekly. This direct approach deepened customer loyalty and boosted revenue, all with a single customer service specialist. Read the full story to see how Obvi transformed their customer support strategy (linked in the comments below) ??