Innovative customer service experts, trusted by small & medium sized businesses. Aventus turns your customer service into a revenue generating engine. With domestic, nearshore, & offshore specialists eager to handle your most precious support channels. Voice, Live Chat, Email/Ticket, SMS, & Social Media. When you succeed, we succeed.
Aventus的外部链接
145 King St
Ste 410
US，South Carolina，Charleston，29401
We loved speaking at Commerce Roundtable with Zoe Kahn, VP at Audien, and Kelly Stacey, former CEO of Aventus, on how customer service unlocks new growth opportunties. Beyond generating additional revenue, customer service is a valuable feedback loop that keeps loyal customers coming back.
Customer service that fuels growth ?? Learn how optimizing operations, reducing costs, and boosting retention can unlock new opportunities for growth. ??
Are you leaving money on the table by not providing something so simple as phone support? Our team knows the value that personalized support brings to customer experience—and Obvi’s story with Gorgias shows just that. By adding phone support, Obvi generated an extra $22k in only 8 weeks. In partnership with Gorgias, we helped make phone support a cornerstone of Obvi’s CX. This immediate and personal channel gave their customers confidence and real-time solutions, leading to impressive results, including upsells and a solution to abandoned carts. ?? Key support touchpoint with phone ?? Real-time engagement that saved 271 subscriptions ?? Over 20 upsells each week, all from one dedicated agent Check out the full post from Gorgias to see how this strategy boosted customer loyalty and revenue! Obvi, Ronak Shah, Ashvin Melwani, Ankit Patel
How did Obvi generate an extra $22k in revenue in just 8 weeks? They added phone support to their overall CX strategy by teaming up with Gorgias and Aventus. And while a combo of chat and email creates a comprehensive net to catch incoming customer queries, phone represents a highly personal and immediate channel that instills confidence in customers. In other words, a great addition to the mix. Here are the highlights from Obvi’s voice rollout: ?? Personalized Phone Support: Aventus and Gorgias worked together to make phone support a key part of Obvi’s customer journey—displaying the contact number prominently and providing top-notch training for the agent. ?? Real-Time Customer Engagement: Phone support proved invaluable in saving subscriptions and increasing upsells, giving customers instant answers and confidence in Obvi’s accessibility. ?? Results: 271 subscriptions saved and over 20 upsells weekly. This direct approach deepened customer loyalty and boosted revenue, all with a single customer service specialist. Read the full story to see how Obvi transformed their customer support strategy (linked in the comments below) ??
Feeling the pressure of engaging customers in today’s digital world? ??These tips will keep your customers coming back for more! ?? Contact us to outsource your customer support and see how our agents can help your business tackle these common challenges.? #outsourcing #bpo #ecommerce #customersupport #cx #omnichannel #customerreviews #personalization #customerengagement
Build a winning digital customer experience strategy with this 12-point plan! ?? Start by defining positive CX for your audience and researching their needs. Map customer journeys, focus on personalization, and embrace omnichannel interactions to exceed expectations. Contact us to take your CX to the next level! #cx #customerjourney #automatization #omnichannel #optimization #personalization #customerfeedback
Great rapport with customers does more than solve problems—it drives success! By connecting with customers, agents can reduce call escalations, improve satisfaction metrics, and unlock new sales opportunities. Build rapport, build success! When you succeed. we succeed. ???? #customer #kpis #customerloyalty #customersatisfaction #rapport? #cx
The key to turning tough customers into loyal ones? Empathy and the right questions: ‘How can we improve your experience?’ Brands like Obvi and Glamnetic trust their agents to find solutions. At Aventus, we follow the same principles, empowering our agents to provide fast, effective solutions with empathy. ??? #CX #ecommerce #empathy #customerinteractions #autonomy
Are you planning to launch your ecommerce store? ? ? Make sure you plan a great customer support and help desk strategy. With years of experience in DTC and ecommerce, contact us to outsource your customer support. Watch your business start to grow with additional revenue from customer service and your customer satisfaction soar ?? #CSisnotacostcenter #helpdesk #ecommerce #customersupport #dtc
Want to know why customer rapport is key? It saves you money, builds trust, and gives your brand a competitive edge! Loyal customers spend more and spread the word. It’s a win-win! ???? At Aventus we make sure that our customer support agents build that customer rapport to help your brand strengthen those relationships and drive growth. Outsource with us to deliver exceptional customer experiences for your business. #rapport #customersupport #customerloyalty #wordofmouth #customertrust #competitiveedge #customerrelations #outsourcing #bpo #cx
Building a team that stays. ?? With 90% team retention and only 7% attrition, Aventus is where top talent grows and stays.? #team #teamtalent #attrittion?
A great CX journey builds trust and loyalty, while a bad one drives customers away. Here’s how to ensure every interaction is a positive one ????: 1?? Empathy = connection. 2?? Keep it personal, not just automated. 3?? Experienced CS team is key—equip your agents with tools for success. 4?? Measure success to find what works. #CX #customertrust #customerloyalty #customersuccess #empathy #optimization?#cxstrategy