Aventus

Half way through Shop Talk and it’s been phenomenal! Our Director of Client Success, Lacy Eyre, got to catch up with long-time friends from the ASOM Pod! Jimmy Kim, Amir Torabi. Cheers to another great day with our friends, old and new.

?? Flash sales, holiday shopping, and peak seasons can overwhelm in-house teams, leading to delayed responses and frustrated customers. That’s where we come in! Our BPO customer support solutions scale with your business needs, ensuring: ? 24/7 live chat, email, and phone support ? AI-powered automated responses for FAQs ? Proactive order & shipping updates ? A smooth return & refund process With our expert team handling peak-season support, you focus on sales while we handle your customers! ????? #ScalableCustomerSupport #eCommerce #GreatCustomerServiceExperience #CXSatisfaction #OmniChannelCX

Grateful for all our partners we get to see at Shoptalk- come say hi to us at booth 1054!

Exciting news! Our partner in Customer Success,?Aventus, will be at?Shoptalk—and they’re bringing some amazing prizes! If you’re attending, make sure to?stop by booth 1054?to meet the team, learn how they’re helping brands elevate their customer experience, and, of course, grab a chance to win!

? Reviews can make or break an eCommerce business—90% of shoppers read them before purchasing! That’s why our BPO customer service teams proactively encourage positive reviews, address concerns in negative feedback, and enhance brand reputation through professional engagement. More trust = more conversions! ???? #CustomerReviewsMatter #eCommerce #GreatCustomerServiceExperience #CXSatisfaction #OmniChannelCX

?? The Biggest Virtual Ecommerce Event of the Year is Here! ?? Join us at DTCx9 Global on April 2-3, 2025, featuring industry leaders like Lacy Eyre and top experts sharing game-changing insights! ???? Don't miss out on cutting-edge strategies, powerful networking, and exclusive content designed to take your ecommerce business to the next level. ?? Spots are filling up fast—register now! ???? https://lnkd.in/emvY24wk #DTCx9 #EcommerceGrowth #eCommerceBusiness

Your customer service strategy is only as good as the data behind it! That’s why we track: ? Average Response Time – Fast replies = Happy customers ? First Contact Resolution (FCR) – Fewer follow-ups = Higher efficiency ? Customer Satisfaction Score (CSAT) – Direct feedback from your customers ? Net Promoter Score (NPS) – The likelihood of customers recommending your brand Our BPO services help eCommerce brands analyze and optimize these metrics for better performance and customer satisfaction. Ready to improve your KPIs? Let’s connect! ???? #CustomerSuccess #eCommerce #GreatCustomerServiceExperience #CXSatisfaction #OmniChannelCX

? Happy International Day of Happiness! ?????? At Aventus, we believe that happiness starts with great service, a listening ear, and a helping hand. Every day, our dedicated team works to bring smiles to our customers by providing support, solutions, and a little extra kindness. Today, we celebrate the power of positivity, empathy, and human connection. Let’s continue making the world a happier place—one customer interaction at a time! ???? #InternationalDayOfHappiness #ServiceWithASmile #GreatCustomerService #eCommerceSupport #OmnichannelSupport #CXSatisfaction

Your customers are talking about you online—are you responding? Social media isn’t just for marketing; it’s an essential customer service channel. Our agents monitor and manage social media inquiries, comments, and reviews, ensuring fast, friendly, and professional responses that boost brand reputation and trust. Let’s turn social engagement into customer satisfaction! ???? #SocialMediaSupport #CustomerCareExcellence #eCommerce #GreatCustomerServiceExperience #CXSatisfaction #OmniChannelCX

?? Speed matters! 75% of online shoppers expect instant responses, and live chat is the key to delivering fast, efficient, and round-the-clock support. Our BPO-powered AI chatbots and live agents work together to assist customers in real-time, answering FAQs, resolving issues, and reducing cart abandonment. Want to enhance your eCommerce support? Let’s talk! ?? #LiveChatSupport #BPOCustomerCare #eCommerce #GreatCustomerServiceExperience #CXSatisfaction #OmniChannelCX