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Are cost-cutting goals stifling AI's potential? Discover how contact centers can balance budget constraints with meaningful AI-driven innovation in the latest Avaya-commissioned Forrester report, based on a survey of customer experience professionals around the world. Get the latest insights: https://lnkd.in/eRrSkjJm

Taking a bite out of costs: Dental products company Stemmer Distribution cut their annual telecom budget in half with a cloud solution that keeps employees easily reachable for all customer needs. Learn how Stemmer Distribution leveraged Avaya Cloud Office to make game-changing cost savings: https://lnkd.in/eN4JpsmR?

Avaya has teamed up with Forrester to bring you The Future of AI-Powered Customer Experience report - which is now live and available to download at the link below! The report surveyed respondents who are responsible for driving CX strategy within their organization. The resulting insights can help enterprises understand the intersection of AI and customer experience, and how this intersection will drive the future of CX. Download the full report to learn more: https://lnkd.in/eRrSkjJm

For the 17th year in a row, The Channel Company's CRN has?recognized Avaya's Partner Program with a 5-star rating in the 2025 Partner Program Guide. This distinction from CRN underscores the enduring strength and value of Avaya's partner program in delivering market-leading solutions and fostering long-term success for its partners. We are proud to be long-standing members of this prestigious list, alongside many impressive organizations and their partner programs. Check out the press release for full details on this recognition: https://lnkd.in/et4pJgXS

Looking to accelerate your organization's transformation journey with the latest innovations? Look no further than Avaya Experience Platform (AXP): - 20% reduction in Average Handle Time (AHT): Unlock agent productivity with AI-driven tools that streamline customer interactions. - 65% boost in customer conversion: Drive higher conversion rates with seamless experiences that turn prospects into loyal customers. - 5% higher EBITDA: Achieve greater business performance with optimized customer journeys that directly impact your bottom line. Visit our website to learn more: https://lnkd.in/gDBaGAZM

???BIG NEWS:?Avaya Journeys Roadshow Kicks Off in Dallas!????? Avaya Customers & Partners, join me May 20?at The Star in Frisco for exclusive insights, education, and networking. Grab your spot ??♀? https://lnkd.in/ea2NcGD4

As a leader in enterprise CX solutions, Avaya is excited to announce its 2025 Journeys Roadshow: a series of local events designed to inspire and connect with our valued customers across the globe. Over the next few months, Avaya customers will have the unique opportunity to engage with Avaya's leadership, explore the latest tech advancements, and hear from Avaya's valued partners and customers in a variety of sessions. We're looking forward to kicking off the Journeys Roadshow in Dallas, Texas on May 20th! Read our latest blog from Bryan Shaw, Global VP of Performance Marketing, for more details on the 2025 Journeys events: https://lnkd.in/eXt2kX63 You can also visit Avaya's website for the full list of event locations, dates, and registration links: https://lnkd.in/esRh83tE

Avaya helps the world’s largest businesses establish a CX strategy built for success by bringing in next-gen technologies at a pace that best meets their needs. But success does not exist in a vacuum, and Avaya's expansive partner ecosystem brings a broad range of leading technology partners and AI leaders to our customers - providing them with an advanced range of CX innovations and capabilities. Hear from Eric Rossman, Avaya's VP of Partners and Alliances, in this recent blog post that details the benefits of the Avaya partner ecosystem: https://lnkd.in/e_-hwSHJ

Aragon Research has named Avaya an Intelligent Contact Center Leader in their 2025 report! Avaya has maintained Leader status six years running, with Aragon citing our advanced capabilities in omnichannel communication, partner ecosystem, and innovation in AI-driven contact center solutions. Read more in the free report below, and learn about all of the trends making contact centers competitive this year: https://lnkd.in/dH3G6PUa

In the Food and Drug Industry, each customer experience must be personalized and memorable to stand up against competitors and ensure success. Thousands of organizations across the globe trust Avaya and our CX solutions to make this possible. Learn how Avaya can take the experiences your organization provides to the next level: https://lnkd.in/dbyxPYER