Autoshop Answers

Auto Hospitality: The Art of Turning One Customer Into Three At Autoshop Answers, we’ve built something that transcends traditional auto service—Auto Hospitality. It’s not just about fixing cars. It’s about creating an experience so remarkable that every guest wants to tell a friend. When Todd Hayes and the AutoShop Answers family of businesses—including Adams Automotive World Class Service—set out to redefine automotive service, they didn’t look at other auto repair shops. They looked at the hospitality industry. Auto Hospitality: Where Service Meets Strategy It all starts with likable people—people who say YES on the phone. ? Every call is answered by someone trained in extensive phone skills, ensuring that from the first interaction, the customer feels valued. ? A shop tour is scheduled immediately—whether in person or virtually—before we even hang up. ? An appointment is booked. First Impressions Are Everything When the customer arrives, they’re greeted by a team that acts like they were born in the store. Front of house, back of house, technicians—everyone is super polite and engaged. Then comes the actual shop tour—introducing technicians, showcasing the facility, and making the customer feel at home. It’s all about speed of service and speed of sale—moving efficiently while keeping the experience top-notch. The “Key to Key to Callbacks” Concept Auto Hospitality isn’t just a process—it’s a system. From the moment a guest calls and hands over their key until we return it, we control the experience. And after that, we call them back. ? Did we exceed expectations? ? Did we handle all their pre-books? ? Would they tell a friend? This model is built like a restaurant—front of house, back of house, bay turns like table turns. You touch every table, touch every car. A restaurant manager may handle 500 guests a night; in Auto Hospitality, we manage 500 guests a month with an average $1,000 ticket—$500K in revenue. Service vs. Hospitality Service is transactional. You get service at Denny’s or McDonald’s—they check boxes, collect money, and say “Thank you.” Hospitality is an art form. Hospitality takes strategy. It’s designed to bring people back. Every interaction is a moment to create loyalty—an opportunity to turn one customer into three through word-of-mouth, online reviews, and referrals. Everything is built not just for customer retention but for customer evangelism. That’s the difference between an average shop and an Auto Hospitality shop. The End Goal: A Loyal Repeat Guest Every staff member—from the person answering the phone to the technician under the car—shares the same goal: Turn every guest into a repeat guest. If you’ve experienced Auto Hospitality, tell a friend. If it’s changed your view of automotive service, share your story. One customer turns into three. That’s the power of Auto Hospitality.

HBP Super Tuesday The A Team $41,555 The A Team Woodlands $32,400 Team JB $32,032 Team Sienna $28,043 The Dream Team PCC $19,296 Team Watertown $9,825 Team Now Cypress $20,783 The A Team Cypress 19,848 Total Satisfied Customer Revenue $203,782 Average Unit 25k+ Today Boom ?? LETS GO

Premium Pricing & World-Class Service: The Key to Scaling Success If you want to be the premium provider in your industry, you have to charge premium prices. It’s that simple. At our automotive service centers, we don’t just offer repairs—we deliver world-class auto hospitality: Extended store hours (open six or seven days a week) Loaner car program & customer shuttle Clean, welcoming facilities Free pickup & delivery Speed of service—staff trained to always say “yes” Outrageous customer service at every touchpoint The biggest mistake businesses make? Undervaluing their own services. When you undercharge, you leave no room for growth, marketing, or hiring top talent. Here’s my challenge to every auto shop owner reading this: Today, raise your prices by 20%. You won’t lose a single customer. The only pushback you’ll ever get is from the wrong front-of-house people. And if they push back, you’ve got the wrong team. It’s that simple. People scoff at companies like mine for charging more. But I’ve been that single-shop owner in 1986. I’ve built and sold multiple businesses, and let me tell you—the math never lies. If you’re barely breaking even, a 20% price increase could mean a 20% net profit—overnight. That’s the difference between struggling and thriving. If you want to grow, attract better customers, hire the best people, and scale sustainably, your pricing strategy must support that vision. Want to dominate your market? Charge what you’re worth. Want to stop working for free? Charge what you’re worth. Want to build a business that scales? Charge what you’re worth. Stop apologizing for charging more. The market doesn’t reward the cheapest—it rewards the best. Be the premium provider. Own your value. #BusinessGrowth #PremiumPricing #KnowYourWorth #Entrepreneurship #ScalingSuccess #AutoHospitality

Premium Pricing & World-Class Service: The Key to Scaling Success If you want to be the premium provider in your industry, you have to charge premium prices. It’s that simple. At our automotive service centers, we don’t just offer repairs—we deliver world-class auto hospitality: Extended store hours (open six or seven days a week) Loaner car program & customer shuttle Clean, welcoming facilities Free pickup & delivery Speed of service—staff trained to always say “yes” Outrageous customer service at every touchpoint The biggest mistake businesses make? Undervaluing their own services. When you undercharge, you leave no room for growth, marketing, or hiring top talent. Here’s my challenge to every auto shop owner reading this: Today, raise your prices by 20%. You won’t lose a single customer. The only pushback you’ll ever get is from the wrong front-of-house people. And if they push back, you’ve got the wrong team. It’s that simple. People scoff at companies like mine for charging more. But I’ve been that single-shop owner in 1986. I’ve built and sold multiple businesses, and let me tell you—the math never lies. If you’re barely breaking even, a 20% price increase could mean a 20% net profit—overnight. That’s the difference between struggling and thriving. If you want to grow, attract better customers, hire the best people, and scale sustainably, your pricing strategy must support that vision. Want to dominate your market? Charge what you’re worth. Want to stop working for free? Charge what you’re worth. Want to build a business that scales? Charge what you’re worth. Stop apologizing for charging more. The market doesn’t reward the cheapest—it rewards the best. Be the premium provider. Own your value. #BusinessGrowth #PremiumPricing #KnowYourWorth #Entrepreneurship #ScalingSuccess #AutoHospitality

That’s a wrap, VISION HiTech Training & Expo 2025! Thank you to all the participants who attended today’s Autoshop Answers program. How can this be wrong? You can’t unsee it! A huge thanks to my amazing support team—the AutoShop Answers Family of Businesses: ?? Todd Hayes – COO, Adams Automotive; Ratchet + Wrench All-Star Winner; Founder, AutoShop Answers; Co-Founder, Houston Boston Partnership ?? Charlie Zlatkos – Owner, Pleasant Car Care Watertown; The Biggest Little Shop in America; Ratchet + Wrench All-Star Runner-Up ?? Bill Brusard – JB Auto Care & Partner, Houston Boston Partnership Private Equity ?? Todd Westerlund – President, AutoShop Answers ?? Brian Rhodes – General Managing Partner, AutoShop Recruiting ?? Gary Walker – General Managing Partner, AutoShop Callbacks ?? Peter N. Sarantidis – General Managing Partner, AutoTech Training Hope to see you in Houston soon—I can’t wait for VISION 2026! #VISION2025 #AutoHospitality #BusinessGrowth #AutomotiveExcellence #AdamsAutomotive #AutoShopAnswers #PrivateEquity #HBP

Countdown ?? 1 Day Away Tomorrow Morning! Autoshop Answers Takes on VISION 2025 in Kansas City! I’m excited to announce that I’ll be speaking at VISION Hi-Tech Training & Expo in Kansas City! Join me on Sunday, March 9th, 2025, at 8:00 AM for a powerful session on Auto Hospitality. How Can This Be Wrong? In just four hours, I’ll share our perfected business model Key To Key To Callbacks to: ? Increase Your Revenue ? Increase Your Car Count ? Increase Your Profitability ?? GUARANTEED! These will be the most important four hours of your life. Featuring Special Guests: ?? Charlie Zlatkos – Owner, Pleasant Car Care Watertown, “The Biggest Little Shop in America,” Ratchet + Wrench All-Star Runner-Up ?? Bill Brusard – JB Auto Care & Partner, Houston Boston Partnership Private Equity ?? Todd Westerlund – President, AutoShop Answers ?? Brian Rhodes – General Managing Partner, AutoShop Recruiting ?? Gary Walker – General Managing Partner, AutoShop Callbacks ?? Peter N. Sarantidis - General Managing Partner, AutoTech Training Why Should You Attend? Because this session will change your business and change your life. ?? Sunday at 8:00 AM – Don’t miss out! ?? Register Now: Secure your seat at VISION 2025 by visiting the official website. See you there! #VISION2025 #AutoHospitality #BusinessGrowth #AutomotiveExcellence #AdamsAutomotive #AutoShopAnswers #PrivateEquity

Autoshop Answers Takes on VISION 2025 in Kansas City! I’m excited to announce that I’ll be speaking at VISION Hi-Tech Training & Expo in Kansas City! Join me on Sunday, March 9th, 2025, at 8:00 AM for a powerful session on Auto Hospitality. How Can This Be Wrong? In just four hours, I’ll share our perfected business model Key To Key To Callbacks to: ? Increase Your Revenue ? Increase Your Car Count ? Increase Your Profitability ?? GUARANTEED! These will be the most important four hours of your life. Featuring Special Guests: ?? Charlie Zlatkos – Owner, Pleasant Car Care Watertown, “The Biggest Little Shop in America,” Ratchet + Wrench All-Star Runner-Up ?? Bill Brusard – JB Auto Care & Partner, Houston Boston Partnership Private Equity ?? Todd Westerlund – President, AutoShop Answers ?? Brian Rhodes – General Managing Partner, AutoShop Recruiting ?? Gary Walker – General Managing Partner, AutoShop Callbacks ?? Peter N. Sarantidis - General Managing Partner, AutoTech Training Why Should You Attend? Because this session will change your business and change your life. ?? Sunday at 8:00 AM – Don’t miss out! ?? Register Now: Secure your seat at VISION 2025 by visiting the official website. See you there! #VISION2025 #AutoHospitality #BusinessGrowth #AutomotiveExcellence #AdamsAutomotive #AutoShopAnswers #PrivateEquity

AutoShop Answers at VISION 2025 – Kansas City! I’m thrilled to announce that I’ll be speaking at VISION Hi-Tech Training & Expo 2025 in Kansas City! ?? When: Sunday, March 9th, 2025 | ? 8:00 AM ?? Where: Overland Park Convention Center Session: Auto Hospitality – The Key to More Revenue, More Cars, & More Profit In just four hours, I’ll share powerful, guaranteed strategies to: ? Increase Your Revenue ? Increase Your Car Count ? Increase Your Profitability This could be the most important 4 hours of your business journey! About VISION Hi-Tech Training & Expo For over 30 years, VISION has been the premier event for automotive service professionals, bringing together thousands of industry leaders annually. The 2025 event runs from March 6th to 9th, packed with top-tier training, networking, and insights to take your business to the next level. Throwback Thursday – VISION Alumni! Looking back, it’s incredible to see how VISION has evolved. As a keynote speaker at the 17th Annual VISION Expo in 2009, I’m honored to return and contribute to this year’s event. Don’t Miss Out – Register Today! This session could be a game-changer for your business. Secure your spot by visiting the official VISION Hi-Tech Training & Expo website. I look forward to seeing you there! #VISION2025 #AutoHospitality #BusinessSuccess #AutomotiveExcellence #AutoShopAnswers

Countdown to “How Can This Be Wrong?” at VISION 2025! Join me, Todd Hayes, for a Life-Changing 4-Hour Session that will challenge everything you thought you knew about running a successful automotive service business. The industry is full of “NO.” ? “No, we’re closed on weekends.” ? “No, we’re booked out for weeks.” ? “No, we can’t get to it today.” It’s time to say YES to business and redefine what’s possible. On Sunday morning at VISION 2025, I’ll introduce Auto Hospitality—a game-changing approach that’s driving unmatched revenue growth, operational excellence, and customer satisfaction. ?? How can this be wrong when the numbers prove otherwise? The Houston Boston Partnership Private Equity Group generates $50+ million annually across just eight locations, averaging over $500,000 per store per month. Even smaller shops with just two bays and four lifts are hitting nearly $400,000 monthly with the right systems in place. The AutoShop Answers Key to Key to Callbacks Blueprint: ? Daily Take5 Training – Keep your team sharp, every day. ? Answer the Phone & Say YES – Every call is an opportunity. ? Virtual Shop Tours – Transparency builds trust and boosts conversions. ? Strong Meet & Greet – Turn every visit into a five-star experience. ? Intake Photos & Documentation – Seamless processes, zero surprises. ? Speed of Service – Inspections start immediately—no delays. ? Leverage Cutting-Edge Technology – Video inspections, AI tools like ChatGPT, Carfax, and more. ? FOH & BOH Alignment – A high-performance team means a high-performance shop. ?? VISION 2025 | March 6–9, 2025 | Kansas City, MO ?? Elevate your mindset. Elevate your shop. Elevate your future. ?? Register now: www.visionkc.com ?? The game is changing. Be part of it. See you in Kansas City! #VISIONKC #ToddHayes #AutoHospitality #AutomotiveTraining #CustomerExperience #ServiceExcellence #ScaleYourShop

Todd Hayes – Industry Leader, Innovator & Speaker “For over three decades, I’ve been obsessed with scaling, innovating, and redefining success in the automotive service industry. From building multi-million dollar companies to pioneering AI-driven customer engagement, my mission is simple: transform the way auto repair businesses operate.” Industry Leadership & Business Growth ?? Visionary entrepreneur since 1986, now COO of Adams Automotive, the largest independent service center in the U.S. ?? Built Houston Boston Partnership & Autoshop Answers, driving $50M+ in annual revenue. ?? Created & perfected the Key to Key to Callbacks model, a game-changer in retention and service revenue. ?? Led multiple companies to record-breaking revenue & profitability, proving the power of scalable systems. Innovation & AI in Automotive Service ?? Early AI adopter in auto repair—integrating automation for scheduling, call handling, digital inspections, and pre-booking. ?? Transformed service advisors’ roles by offloading routine tasks to AI, increasing customer contact & service efficiency. ?? Developed AutoShop Answers AI x Initiative, redefining customer experience through high-tech solutions. Media & Thought Leadership ?? Nationally recognized columnist for Ratchet+Wrench, Houston Chronicle, and more. ?? Former CBS Auto Show Special & Test Drive TV host for United Airlines. ?? Winner of the Wheel Award from the Detroit Press Club Foundation. ?? Keynote speaker & industry trainer, sharing insights on scaling, recruitment, and operational excellence. Mentorship & Building the Next Generation ?? Mentored industry leaders like Perry Adams, Charlie Zlatkos, Joe Adams, Glenn Piccolo, Greg Sands, Mike Danial, and Aaron Stokes ?? Developed AutoShop Recruiting solving technician shortages through data-driven recruitment strategies. Auto Shop Callbacks world class call center. ?? Built Autoshop Answers world-class employee training & retention systems, setting new standards in auto service. Philosophy & Personal Drive ?? Advocate for generational wealth creation, helping team members and partners build long-term success. ?? Firm believer in work-life integration over balance, pushing for high-performance cultures. ?? Survived a near-death experience in 2010, deepening my faith & commitment to leadership. ?? Passionate about mentoring the next wave of auto service entrepreneurs. ?? Scaling businesses. Integrating AI. Redefining auto service success. Let’s connect and build the future together. #Leadership #AI #Automotive #BusinessGrowth #CustomerExperience #AutoShopAnswers #ScalingSuccess #Mentorship