Automatdo

?? Contact centers that integrate AI aren’t just automating—they’re improving customer experiences. And the impact? Huge. ?? Happier customers → Higher retention ?? Higher retention → Increased revenue ?? Increased revenue → A thriving business AI isn’t just a tool; it’s a game-changer for CX. #AIForCX #BusinessGrowth #CustomerSatisfaction #ContactCenterSolutions #Automatdo

Last week, we highlighted daily evaluations—now, agent profiles also showcase a detailed call log. ?? Key highlights: ? Flagged calls for quick issue identification ? Sentiment analysis to gauge interactions ? Scoring insights to measure effectiveness And there’s more—these insights help teams coach smarter and improve faster. We’ll be sharing more soon! Would this level of visibility make coaching easier in your contact center? #CallCenter #AIInsights #AgentPerformance #Coaching #Automatdo

?? Agent: “Thank you for calling. How can I help you?” ?? Customer: “I already told the chatbot, the IVR, and the previous agent.” ?? Automatdo: “This pattern keeps coming up—let’s fix it.” When customers keep repeating themselves, it’s not just frustrating—it’s a sign of a bigger problem. Automatdo helps teams catch these trends in QA, so coaching and process improvements happen before frustration turns into churn. Let’s stop the cycle. ?? #AIforQA #CallCenterCoaching #Automatdo #QualityAssurance

Traditional QA vs. Automatdo: What’s the Difference? Imagine two QA managers: ???? Manager A spends hours manually scoring calls. ?? Manager B uses AI-driven insights to spot trends instantly. One is stuck in review mode. The other is coaching, strategizing, and making real impact. Where would you rather spend your time? #AIforQA #CallCenterCoaching #AIinCX #WorkSmarter #ContactCenterInnovation

It’s Friday. You’ve had a long week. Let’s keep it simple: ? Automatdo is always reviewing calls, even when your team isn’t. ? The most important conversations are flagged automatically. ? Agents get the feedback they need—without the extra workload. And that means you can head into the weekend knowing your QA process is running in the background, catching what matters while you recharge. Enjoy your Weekend. ? #ContactCenterSolutions #SmartQA #BetterWorkflows

?? Agent: "Can I get some feedback?" ?? Manager: "Of course! Here’s a 3-week-old report…" ?? Agent: "…" Feedback works best when it’s timely and actionable. That’s why Automatdo provides ?? daily evaluations—so agents and managers can see exactly what’s working (and what needs improvement) without the delay. Instead of waiting weeks for outdated reports, teams get ? real-time insights with clear takeaways every day. Stronger coaching, faster improvements, and better customer experiences. And this is just one of the new features we’ve added! We’ve been busy rolling out a handful of updates, and we’ll be sharing more soon. Stay tuned! Here’s an example of what that looks like: #AgentCoaching #RealTimeFeedback #ContactCenter #AIinQA

AI is reshaping software architectures, making real-time data processing more critical than ever. At Automatdo, we’ve built our AI-driven analytics infrastructure using Apache Kafka and Redis to ensure real-time insights, low-latency responses, and seamless scalability. Check out how we leverage these technologies to power next-gen customer interactions:

?? Your customers don’t just want fast answers—they want quality interactions. But today’s contact centers face some real challenges: ?? High Agent Turnover – With annual turnover rates between 30-45%, maintaining service quality is tough. (TechRepublic) ?? Rising Call Volumes – Many customer care leaders expect a 20% increase in call volume, putting even more pressure on teams. (McKinsey) ? The solution? Smarter QA systems that: ? Review calls automatically ?? Surface key insights ?? Provide real-time feedback ?? Keep your team ahead—without adding to their workload. Because great customer experiences start with great coaching. https://www.automatdo.com/ #CXMatters #CustomerFirst #SmartQA #CallCenter #AI

?? Problem: Your QA team is drowning in manual reviews, yet still missing critical insights. ? Solution: Automatdo’s real-time analytics surface the most important calls instantly, so your team can focus on coaching and improving performance where it matters most. ?? More insight, less busywork. That’s how you scale smarter. #ContactCenterSolutions #AIQA #Efficiency #Automatdo

From cost center to strategic powerhouse—AI is transforming contact centers.