Authenticx

Today, Authenticx announces the launch of healthcare-specific AI for contact center quality management! While manual reviews might introduce subjectivity and limited visibility, this new solution automates the evaluation process with purpose-built AI capabilities. Using a mixture of experts (MoE) machine learning technique exclusively trained on healthcare conversations, it raises the standard for performance insights and quality assurance scalability: ?? Automate evaluations for improved QA efficiency ?? Generate personalized agent coaching ?? Provide agents with critical context ?? Build high-impact training scenarios Read the full announcement here to learn more about the quailty management AI solution ?? https://hubs.li/Q03bdGDV0 #Authenticx #AIinHealthcare #QualityManagement #QA

Authenticx was created with a balance of head and heart by our founder & CEO, Amy Brown After spending two decades working in a variety of settings across the healthcare and insurance spaces, Amy saw firsthand both the opportunity and, oftentimes, the missed opportunity that healthcare organizations had. As the COO of a health insurance company, she knew that Operations housed the customer interaction data that could help grow revenue and improve profitability by elevating the voice of the customer to easily connect to quality, insights and compliance teams. The challenge: there was no systematic way to aggregate and listen to those voices. Authenticx was founded as a solution that makes it possible for healthcare organizations to have a single source of conversational data, creating powerful and immersive customer analysis that informs strategic business decisions. Read the full Authenticx story: https://hubs.li/Q031rR-P0 #NothingReplacesListening #StartupCulture #HealthcareCX

?? How can AI help me with evaluations that meet compliance standards? ?? AI can help automate evaluations to save time and resources. See how Medicare and Medicaid are investing in AI. This blog ?? highlights how AI can improve Star Ratings with ways AI monitors and tracks conversation data year over year for proactive planning and response. ?? Read the article here: https://hubs.li/Q031rP000 #Compliance #Automation #Evaluations #HealthTech #AinHealthcare #Insurance #Medicare #StarRatings #Authenticx

Turn insights into impact. In this case study, KBo was utilized to help a pharmaceutical company understand WHY conversations related to claims and reimbursements was flagged as the primary driver of friction. KBo instantly pulled transcript and call clip examples mentioning delays in processing, caller confusion, and callers uncertain of their status to help the team best find a solution. With these insights, the team leveraged KBo as a guide to improve training and seek opportunities to streamline systems for more efficient service delivery. Read the full story here: https://hubs.li/Q03csfT00

Turn your data into compelling stories with KBo. Healthcare leaders need fast, clear, and actionable insights to make informed decisions—without the burden of manually searching through complex reports or static dashboards. This AI assistant is specifically built and trained to help healthcare organizations proactively address patient needs, improve service efficiency, and ensure compliance—without the wait. See for yourself how KBo works: https://hubs.li/Q03dzqGC0

So grateful for the opportunity to present alongside Kristin Toth at the International Assistance Group Medical Forum in Madrid! Being here with industry leaders from all over the globe has really impressed upon me how crucial it is for AI to recognize the global and cultural implications of humans experiencing health or emergency crises. Excited to be on this challenging journey of building culturally competent AI.

?? Have you ever wondered what Authenticx does? We created a guide to do just that. By diving into this guide, learn how we are a partner to improve processes, products, and performance for enterprise healthcare. Download the guide here: https://hubs.li/Q031l5KW0

We're excited to see Authenticx Founder & CEO, Amy Brown, featured in this Women's History Month feature from Innovatemap ?? Dig into the piece to get inspiring advice from women transforming the world via technology and impact! ?? A preview into Amy's advice? "Your conviction is your oxygen." Click the links in the post below or see the full feature here: https://lnkd.in/dyuS8uNN

Keeping our spirits high in 2025, we celebrate Rachel Zaudtke, Associate Manager, Client Analysts in this ?? Employee Spotlight! ?? Beyond her motivation to better understand people, she always looks for ways to improve processes and projects. Always proactive, she builds relationships (with people and data) that impact our teams positively. Her attention to care spans past the walls of Authenticx, as she can often be ??? found building forts or hiking with her little ones. ?? Thank you, Rachel! #WeBelongHere #Culture

Drive competitive outcomes with AI. From initial brand launch through therapy adherence, Authenticx turns everyday conversations into comprehensive insights about your patient’s journey. We help teams: - Improve compliance and maintain patient safety - Access early indicators of therapy adherence - Manage vendor quality to reduce spend Learn more about how Authenticx partners with Pharma and Life Sciences https://hubs.li/Q031k-QQ0