Authenticx

How do you plan to activate conversation data in 2025? In the Customer Voices Report we highlight ?how? AND ?why? conversations are a powerful source of insights. Here's a snapshot of some of our key findings: ?? A life sciences company reduced brand detractors from an 80% prevalence to 35%. THAT’S A 45% IMPROVEMENT! ?? A payer organization scaled evaluations by 400% within one year. THEY SCALED TO LISTEN TO AN AVERAGE OF 150K CALLS/MONTH! ?? A hospital system increased an agent skill from 78% to over 90% in two months. THAT’S 12% AGENT IMPROVEMENT IN JUST 60 DAYS! Read more in the Customer Voices Report ?? https://hubs.li/Q02QN53q0 #Authenticx #ListenatScale #NothingReplacesListening #HealthcareInnovation

?? “While technology isn’t a silver bullet for health outcomes, it is a valuable tool to help address these disparities and SDOH by providing insights that are often overlooked in healthcare, giving companies steps toward solutions and communities the necessary care they seek.” Founder & CEO Amy Brown shares her insights about the impact that social determinants of health have in population health outcomes with Healthcare IT Today. ?? Read the full article: https://hubs.li/Q02Xc3F-0

Authenticx has had a great time at Informa Connect Patient Support Services Congress in Philly! From meeting new and old friends and sharing the Authenticx platform's features to our Head of Sales Jenna (Phillips) Okoro presenting alongside other amazing industry leaders in "The Power of Harnessing Patient Conversations in a New Era of Patient Support" — we are so full! Ready to more about how Authenticx activates the powerful impact that conversation data provides at both a micro and macro level for your organization? ?? Let's meet: https://hubs.li/Q02Z4F_q0 Nick Louwers, Steven Cox

Are you looking to understand the current state of AI governance? ?? Watch our recent webinar with Authenticx General Counsel Erika Nelson Sylvester and Chief Product Officer Eric Prugh to learn how the developing AI regulatory landscape is impacting the healthcare industry. Watch the webinar, read the recap, and catch up ?? on everything Authenticx with recent podcasts, news, and resources by reading November's The Pulse. With The Pulse ??, you can expect: - Blogs, articles, and important news - Reports, e-books, and other downloadable content - Helpful hints, tips, and?Authenticx?product insights - Upcoming events and webinars from?Authenticx Join The Pulse ?? by subscribing today! #Authenticx #Newsletter #Subscribe #ArtificialIntelligence #ConversationalAI #AIinHealthcare #AIGovernance #SafetyEvent #VoiceoftheCustomer #ConversationData #PowerOfConversations #Webinar #Podcast

Sometimes, there are people who make things a little easier and more fun. ?? This #EmployeeSpotlight ?? is no different: Nancy knows how to create warmth and a spark into office culture. If getting things done was a competition, there is no doubt Nancy would not only oversee it but finish first. From organizing ?? chili cookoffs and challenging Authentizens in a company-wide ?? March Madness tournament, she creates memories for all of us. ?? Thank you, Nancy! #WeBelongHere #Culture

[VIDEO] ?? Where do delays in the care journey begin? Watch the fourth installment of the ? Eddy Effect? on Care series to understand: - Where delays begin - Who carries the most burden - What steps to take to start developing strategic solutions How are you helping ease the burden of your organization and other entities to improve the patient experience? ?? See the impact of burden and get the top culprits of delays: https://hubs.li/Q02Vj6yF0 Olivia Beaty, PhD, Sally Perkins, Phil Lofton

[ETHICAL AI] Why does healthcare-specific AI matter? We dive into how industry-specific AI tools can enhance patient interactions and drive better outcomes in healthcare. ? Improved Patient Experiences: Discover how healthcare-specific AI can facilitate more meaningful and personalized conversations with patients. ? Enhanced Data Analysis: Learn how these solutions provide context-aware insights that can transform patient feedback into actionable strategies. ? Optimized Operations: Explore how AI-driven conversational intelligence streamlines processes, helping healthcare organizations respond swiftly and effectively. Healthcare-specific AI is a competitive advantage for healthcare organizations looking to improve customer experience, quality, and compliance. ?? https://hubs.li/Q02V1xK60 #EthicalAI #AIEthics #ResponsibleAI

AI has the potential to improve health outcomes, create patient-centric solutions, increase access to care and more. Join me at Boehringer Ingelheim and BioCT’s #AISummit as we discuss how AI can empower and support patients as they navigate today’s healthcare ecosystem. Learn more:?https://lu.ma/oijbjl9r?#AI #HealthcareInnovation

[ANNUAL REPORT] Discover how AI is reshaping the healthcare landscape through customer conversations in our latest resource! ?? Gain insights: Learn how AI analyzes patient interactions to uncover valuable insights. ?? Enhance experience: Find out how these insights can lead to personalized care. ?? Informed decisions: See how AI empowers healthcare organizations to make data-driven choices. Ready to unlock the power of your conversations? ?? https://hubs.li/Q02V4b3F0

Dr. Sally Perkins and her storytelling team say it best, ??? "A single voice can start an avalanche." Stories carry the power to: - Drive unison and empathy - Transform conversation data into action - Spark critical discussions about strategy - Inspire positive change through data comprehension Parsing through conversation data and listening to it at scale for themes of impact that effectively tell a part of your organization’s vision can make it hard to know where to start. ?? But you can learn how. And the time is now is to start telling your patients' stories. ?? Get the 4 steps for effective storytelling: https://hubs.li/Q02XVl9P0