Astound Digital

? Astound Digital is thrilled to announce our latest collaboration with?Engine.com! In just?12 days, our teams came together to bring real-time reservation management to life using Salesforce?#Agentforce. This innovative solution empowers customers to autonomously cancel reservations while maintaining the option for a live agent to seamlessly step in when needed—ensuring Engine’s commitment to exceptional customer service remains stronger than ever. This project not only enhances efficiency but also lays the groundwork for scaling additional call center support functions to?#Agentforce. The possibilities for future innovation are endless, and we’re excited to see where this partnership takes us! A big shoutout to the incredible teams at Astound Digital and Engine.com for making this happen in record time. Here’s to pushing the boundaries of customer experience and technology!???? #Agentforce #Salesforce #AstoundDigital #NavigatingWhatsNext

Check out Astound Digital's latest article for the manufacturing industry, "Unlocking the Potential of Salesforce Manufacturing Cloud and Agentforce", authored by our very own Andrew Sinclair. Learn how we enable manufacturers to discover the full potential of Salesforce #ManufacturingCloud and #Agentforce to deliver AI-driven growth, enhanced sales and service capabilities and streamlined operations. #DigitalTransformation #AstoundDigital #Salesforce #navigatingwhatsnext

Astound Digital is thrilled to welcome?Kaitlyn Wyka?to the team as our new?Client Partner! ?? Kait brings a wealth of experience as a seasoned Account Executive, with a proven track record in business development, marketing, and sales. Her expertise includes managing diverse Shopify portfolios and working cross-functionally to drive growth and build strong relationships with key partners like?Shopify, Klaviyo, Nosto, and Yotpo. We’re excited to have you on board, Kait, and look forward to the incredible impact you’ll make at Astound Digital. Welcome to the team! ??

What an incredible Wednesday at the Astound Digital AI-Enabled CRM Cruise Luncheon at Seaspice Brasserie & Lounge Miami!??? ?? Our CEO, William Donlan alongside Saurabh Goel and Yoalbert Gomez, discussed Unified Guest Profiles, Agentforce, and Unified Commerce with some of the top cruise brands in the industry. A big thank-you to everyone who joined us, and a special shout-out to Kiran Basu from Salesforce for delivering a fantastic presentation. We had the opportunity to showcase our Travel, Hospitality, and Cruise Salesforce Accelerators, which we truly believe are game-changers for driving rapid business benefit realization. Looking forward to our next event as we continue to innovate in this pivotal sector for Astound Digital.??? #AIAgents #Agentforce #Salesforce #AstoundDigital

A great couple of days spent by Andrew Sinclair and his team at the Salesforce Dublin Offices this week. A big thanks to Mark Malone ?, Fergus Doyle, Pat O'Connor, Connor Beattie, David O' Dowd their respective teams for hosting Astound Digital. Productive time collaboratively planning for FY25 and to align on a comprehensive strategy for market impact. A combination of SF leading-edge platform innovations along with Astound’s accelerators and market insights, will set us up for Digital transformation success in the year ahead. #agentforce #salesforce #navigatingwhatsnext #partnership

?? At Astound Digital, we understand that downtime is not an option for your business. That’s why we offer 24x7 Site Maintenance and Support, ensuring your eCommerce platform operates at peak performance—anytime, anywhere. With our Commerce Managed Services, we stay ahead of potential issues to protect your site and optimize user experiences. ?? Rest easy knowing your site is in safe hands! #SiteSupport #24x7Services #AstoundDigital #eCommerce

?? Last chance to register for our?"Modernize Your Service and Field Service Function in Weeks with Salesforce & Astound Digital", webinar! ?? Join our Global CEO, William Donlan and our Field Service Capability Leader, Wes Garlock, as they share their insights on how our innovative Field Service Outsourced Service Provider (OSP) solution can transform your operations. ????Date:?Thursday, November 21st ???Time:10am ET ???Register here:?https://lnkd.in/gDn9HirR Register today to secure your spot! ?? #Webinar #FieldService #Salesforce #AstoundDigital #NavigatingWhatsNext

?? We're just one week away from our?"Modernize Your Service and Field Service Function in Weeks with Salesforce & Astound Digital", webinar! ?? Join our Global CEO, William Donlan and our Field Service Capability Leader, Wes Garlock, as they share their insights on how our innovative Field Service Outsourced Service Provider (OSP) solution can transform your operations. ????Date:?Thursday, November 21st ???Time:10am ET ???Register here:?https://lnkd.in/gDn9HirR Register today to secure your spot! ?? #Webinar #FieldService #Salesforce #AstoundDigital #NavigatingWhatsNext

Agents are transforming the way businesses operate, and the momentum is undeniable! With so many options, it’s crucial for every CEO and CFO to understand how to leverage agents effectively for strategic growth and efficiency. At Astound Digital, we specialize in helping companies navigate the agent landscape with tailored strategies and tools. Whether you need co-pilots or fully autonomous agents, we’ll guide you in maximizing their potential to drive real impact. Our key offerings include: - Agent ROI Calculator – Quantify the impact on your bottom line - Activator Methodology – Get live, fast and seamlessly - Agentforce Development Factory – Constantly expanding our agent library - Industry-Specific Agentforce Libraries for Travel & Hospitality, Manufacturing, Med Tech, and more - Commerce Agent Planning – Preparing for the next wave in agent innovation Let’s connect to explore how Astound Digital can elevate your contact center, enhance field service efficiency, and boost customer satisfaction.?

?? The holiday shopping rush is both an opportunity and a challenge. Astound Digital's Commerce Managed Services provide the crucial holiday support needed to keep your site protected, fast, and reliable. Whether it's scaling resources to meet increased demand or monitoring 24x7 for potential issues, we’ve got it covered. Let us handle the tech, so you can handle the customers! #HolidaySupport #eCommerceSuccess #ManagedServices #AstoundDigital