Astound Digital

Astound Digital’s CEO, William Donlan, joins Salesforce’s Commerce Innovators podcast with Caleb Bryant to share his journey—from Accenture to leading AI-driven/Agentic digital transformation in Sales, Service, Field Service and Commerce at Astound Digital. In this insightful conversation, Bill dives into how AI and Agentforce alongside Salesforce Commerce Cloud are revolutionizing customer interactions. The discussion explores the balance between speed and trust in AI deployment and how businesses can enhance customer service while optimizing human labor. ?? Key Highlights: ? Integrating AI-driven agents with Salesforce Commerce Cloud ? The critical balance between speed and trust in AI deployment ? AI’s impact on customer service across industries like manufacturing and aerospace & defense ? The power of networked agents and agent-to-agent communication ? Real-world AI applications in digital commerce ? Strategies to optimize human labor and customer satisfaction ?? Don’t miss this deep dive into the future of AI in commerce and customer service! Tune in here: https://lnkd.in/ejucTrrc #AstoundDigital #Salesforce #AI #DigitalCommerce #CustomerExperience #Innovation #CommerceInnovators

?? Exciting news! We’re thrilled to announce that Astound Digital will be sponsoring Pulse eCommerce Summit London this April. With just two weeks to go, be sure to join us at this independent event where industry leaders and brands will come together to discuss growth strategy, innovation, technology, data, and so much more. ?? Dates: 9th-10th April 2025? ?? Location: The Brewery, 52 Chiswell Street, London EC1Y 4SA? ?? Register now: https://lnkd.in/e4PH9Wcp #ecommerce #technology #growth #innovation

Digital Accessibility is more important than ever, with new regulations for brands coming into effect in June 2025. And most brands aren't ready! Is your website accessible to people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments??If you're not sure, Astound Digital can take a look- sign up for a free Accessibility Audit today to speak to one of our consultants. ?? to audit: https://lnkd.in/eJyRhVPB

The future of retail is unfolding—are you ready to evolve? Join Salesforce and Astound Digital for a transformative webinar where we’ll break down the concept of Unified Commerce and show how brands can bridge the gap between digital and physical retail experiences. Hear from Salesforce’s Caleb Bryant and Astound Digital’s Lennart Stevens as they dive into: The evolution of Unified Commerce and why it’s critical now Creating immersive, AI-driven shopping experiences Reimagining retail spaces as connected digital environments Using real-time data to deliver seamless, personalized journeys Don’t miss this opportunity to gain valuable insights into the future of retail. Register now: https://lnkd.in/ehS_UrnU #UnifiedCommerce #RetailInnovation #AI #Salesforce #Omnichannel #Navigatingwhatsnext

Unlock the Next Level of Commerce with Shopify Evolve Astound Digital is redefining what’s possible with Shopify Evolve, a cutting-edge solution designed to help brands scale, optimize, and future-proof their eCommerce operations. Whether you're looking to enhance performance, streamline operations, or expand into new markets, Shopify Evolve delivers the flexibility and innovation needed to stay ahead in today’s fast-paced digital landscape. Discover how our expertise in Composable Commerce, enterprise integrations, and digital transformation can help your business maximize its Shopify investment. Ready to evolve? Let’s build the future of commerce together. ?? Learn more: https://lnkd.in/e5RuxzZR #ShopifyEvolve #AstoundDigital #eCommerceInnovation #DigitalTransformation #Navigatewhatsnext

Switching managed services partners can feel overwhelming—but having the right transition strategy is a game-changer. At Astound Digital, we’ve successfully transitioned global brands from old partners, helping them accelerate performance while avoiding common pitfalls. In our latest guide,?Realizing a Seamless Partner Transition, we outline key best practices such as: ?? Identifying opportunities for optimization ?? Hosting workshops ?? Tactics to mitigate risk ?? Establishing the right support model A well-executed onboarding process not only ensures website stability but also unlocks new opportunities for growth and efficiency. Read the full guide now?and learn how to turn your transition into a strategic advantage. ?? https://lnkd.in/exmXpaNT Thinking about making a switch??Connect with an Astound specialist?for a no-obligation consultation. ?? https://lnkd.in/ePS9CbEA

???Exciting news!?Astound Digital?is sponsoring?Field Service Palm Springs 2025!????? Join us at this premier event where?industry leaders?come together to?shape the future of field service.?Let’s connect, collaborate, and drive innovation! ???Don’t miss out—secure your spot today! ????Use the code below to receive 20% off your registration! ???Register now:?https://lnkd.in/eTiYwWJA #FieldService #FSPS

Welcome back to Coffee & Commerce brought to you this week by Astound Digital. Thank you Jesse Sage who sourced these beans from one of their office locations in Medellin, Columbia! ? ?? ???? On this episode I discuss the new era of ecommerce... the Agentic Commerce Era. In this era every merchant will be embedding agents into their ecommerce operations to make their digital experiences better for everyone. Need an example? Checkout Vans who just launched a personal shopper agent to help shoppers find the right product based on natural language prompts. Vans is powering their personal shopper agent using Bloomreach and Salesforce Commerce Cloud, built by our friends at Accenture Song. In the Agentic Commerce Era, everybody wins... the shopper, the merchant, and the technology powering the digital experience. Let's go people. Let's make commerce better for everyone.

Introducing Astound Digital's Bespoke Global Delivery Framework Achieving digital transformation on a global scale requires more than just technology—it demands a proven, agile framework. A recent Gartner survey found that organizations with proprietary delivery frameworks see up to a 40% improvement in project outcomes and a 35% reduction in time-to-market. This is why Astound Digital developed our bespoke Global Delivery Framework. Tailored for large multinational brands, our framework ensures consistency, quality, and risk management across every region. Refined through our 20+ years of successful global deployments, our approach delivers measurable business outcomes while maintaining a 95% client satisfaction rate. With our framework, you’re not just implementing a CRM—you’re setting the stage for sustained global success. For more depth insights on our framework, visit our blog https://lnkd.in/ev9eS-BJ Engage with our team of Industry Experts to learn how our innovative strategies can help you overcome your challenges. #GlobalDelivery #DigitalTransformation #ProprietaryFramework #MultinationalSuccess #AstoundDigital

What a brilliant day hosting and collaborating with the UK & Global #Digital and #Commerce team from Salesforce today! It was a privilege to be invited by Marcus Fanshawe & Caleb Bryant to host the session with Emma Sahota and the #AstoundDigital team - bringing together brilliant minds to share insights, spark innovation, and explore the future of digital commerce. A huge thank you to the Salesforce team for an inspiring day - Nitin Mangtani Viktoria Austin Jon Christopher amongst many others! I’m excited for the year ahead. #AstoundDigital #Salesforce #Commerce #Innovation #Collaboration