Aspect’s intuitive, people-first technology fuses trusted enterprise tools with practical design to redefine the way you manage your workforce. Explore our platform. www.aspect.com #Aspect #HappyWorkforceHappyCustomers #AspectWorkforce #AspectWEM
Aspect Software
软件开发
Boulder，Colorado 84,945 位关注者
Aspect is building workforce technology with the human experience in mind.
关于我们
Decades of expertise distilled into innovative workforce tools. Welcome back to Aspect—where our history of innovation turns towards the future of workforce technology. As a brand that has shaped the modern contact center with groundbreaking innovations like the first Automatic Call Distribution (ACD) system and the first Workforce Management Software, Aspect’s legacy is unparalleled. We are returning to our roots as the pioneer of workforce technology, with a commitment to shaping the future of work, reintroducing Aspect. Alvaria’s WEM product suite is now known as Aspect WorkforceOS?. This powerful product suite is a testament of our dedication to creating robust, feature-rich tools that connect every part of your workforce, enhancing productivity, streamlining operations, and elevating employee engagement. But our vision for the future doesn’t stop there. We are thrilled to introduce a new, intuitive employee application designed with the user experience at its core. This new workforce experience is easy to use and feels familiar, like the technology your teams are already comfortable with. We’ve built this application to continue to serve teams of all types by seamlessly integrating with our existing technology, ensuring we’re creating comprehensive solutions that genuinely make a difference in people’s work lives. Join us as we celebrate the next chapter for Aspect — one that promises a brighter future for the workforce.
- 网站
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https://www.aspect.com
Aspect Software的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- Boulder，Colorado
- 类型
- 私人持股
- 领域
- Call Center、Call Center Solutions、Call Center Software、Cloud Call Center、Enterprise Call Center Solutions、Enterprise Call Center Software、Call Center Workforce Management、Workforce Management、Workforce Optimization、Contact Center、IVR Self Service、Quality Management、Performance Management、First Call Resolution、Occupancy Rate、Average Handle Time、Average Call Abandonment Rate、Customer Satisfaction、Back Office、Customer Service、Customer Care、Cloud Solutions、Hosted Solutions、On Premise Solutions、Average After Call Work Time、Average Speed of Answer、Service Level、Average Time in Queue、Percentage of Calls Blocked、Mobile Customer Care、Call Center Metrics、250+ Seats、Omni-Channel Customer Experience Management、Large Call Centers、Call Center Managers和Customer Engagement Platform
地点
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主要
获取路线
2755 Canyon Blvd
#03–101
US，Colorado，Boulder，80302
Aspect Software员工
动态
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“It’s about amplifying talent, not replacing it. It’s about giving teams space to breathe, think, and show up as their best selves. And when that happens? That’s when we unlock the next level of performance.” – Darryl K., CEO, Aspect Our recent White Paper, Amplifying Human Potential with AI, explores how we can harness an integrative relationship between AI and people to drive success. ?? Follow this link to download the White Paper for more insights! https://lnkd.in/gygzUChu #Aspect #WorkforceManagement #EmployeeExperience #WFX #AspectWorkforce #WhitePaper #AI #EX #CX
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First impressions count! However, a Gallup study found that only 12% of employees felt their employer provided a well-structured onboarding experience. A smooth onboarding process sets new employees up for success. Here's how Aspect helps. With Aspect Workforce?, you can: ? Save time with bulk importing & automation tools ? Streamline onboarding for faster setup & scheduling ? Reduce manual tasks so managers & employees can focus on what truly matters Make onboarding seamless, efficient, and frustration-free. Discover how Aspect can transform your process: https://lnkd.in/gEstZMzT #Aspect #WorkforceManagement #EmployeeExperience #WFX #AspectWorkforce #BetterOnboarding #Efficiency #FutureOfWork
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For nearly 70 years, ARA Diagnostic Imaging has been a trusted name in business in Austin and Central Texas. But when it came to workforce optimization, they needed something fresh. Enter Aspect League?. The results speak for themselves. ?? 15% drop in absenteeism and $67,500 saved ? 33% less after-call work ?? 25% shorter hold times ?? 5% boost in productivity & calls per day The bottom line? $1,000 a day in efficiency savings. Find out how Aspect League? transformed ARA’s workforce strategy. Follow the link to read about this transformation in full: https://lnkd.in/g4CTTAT3 #Aspect #WorkforceManagement #EmployeeExperience #WFX #AspectWorkforce #AspectLeague #FutureOfWork #WorkforceOptimization
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Businesses have always faced tough choices. ???? Prioritize relational or transactional customer interactions? ???? Focus on effective or efficient agents? But what if you could do both? As Aspect, we’re prioritizing the human aspect of workforce management, creating solutions that drive both individual and organizational success. From streamlined scheduling to approval predictions, Workforce Experience (WFX) saves time and reduces friction - allowing employees more time to focus on exceptional customer service. Learn more about WFX, how it integrates with Aspect WorkforceOS, and the benefits our technology can have on your organization. https://lnkd.in/eS_zfeGw #Aspect #WorkforceManagement #EmployeeExperience #EX #CX #WFX #AspectWorkforce
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Discover how AI is revolutionizing employee engagement and operational efficiency in our latest newsletter. What's inside: ? The synergy between AI, employee experience, and business goals ?? 5 ways AI amplifies workforce potential ?? Data-driven decision making for smarter operations ?? Enhanced work-life balance through AI-powered scheduling
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Supercharge your workforce with Aspect. ???? From powerful insights to cutting-edge tools, we make workforce transformation seamless and effective. Prioritizing platform integrations and data accuracy ensures you have what you need to make effective data-driven decisions, giving your business a competitive edge. Contact us to chat about how Aspect can elevate your business. https://lnkd.in/gKVDThpW #Aspect #AspectWorkforce #Demo #WFM #WFMTools #WEM #HappyWorkforceHappyCustomers
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Why do we doubt ourselves most when we succeed? In episode 6 of Futureworks, Gabriel Rodriguez unpacks the paradox of imposter syndrome - how self-doubt creeps in at our highest points and why recognizing it is the first step to overcoming it. Tune in for real-talk on navigating success, seeking feedback, and building confidence in a remote work world. ?? Listen to the full episode now! https://lnkd.in/g9FYty46 #Aspect #Futureworks #Podcast#Leadership #ImposterSyndrome #GabrielRodriguez #MichelleHuey #ImposterSyndrome
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Why do we doubt ourselves most when we succeed? In episode 6 of Futureworks, Gabriel Rodriguez unpacks the paradox of imposter syndrome - how self-doubt creeps in at our highest points and why recognizing it is the first step to overcoming it. Tune in for real-talk on navigating success, seeking feedback, and building confidence in a remote work world. ?? Listen to the full episode now! https://lnkd.in/g9FYty46 #Aspect #Futureworks #Podcast#Leadership #ImposterSyndrome #GabrielRodriguez #MichelleHuey #ImposterSyndrome
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It's not too late to visit us at the CCW Executive Exchange. If you're at the conference or if you're in ?? Austin, TX, come and say hi ???? #Aspect #CMPExchangeSeries #CustomerContactWeek #CustomerManagementPractice #CCWExchange?
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