AskNicely

Team Purple is growing! ?? We are thrilled to welcome Elie Hiller as our new Senior Account Executive, and Yesenia Jimenez as our AP Specialist. We're so glad you're both here! #livinginthepurple

We've got something we know you'll want to see ?? Our new frontline manager dashboard. We're rolling out updates to help your frontline managers quickly and easily take action on customer feedback. Part of Project Copilot, this new dashboard is a step in the direction of more targeted actions and insights. The dashboard highlights: ?Key CX insights ?Real-time feedback visibility ?Team performance by location and individual ?And more! Check out all the details of the new dashboard in our product blog. https://hubs.li/Q03dpyg00

Which CX metric matters most? CSAT, CES, NPS, or 5-star ratings? Customer experience success isn’t just about collecting feedback, it’s about measuring the right metrics and taking action. But with so many options, how do you know which one to prioritize? Find out more in our latest blog ?? https://lnkd.in/gqXVwW2Y #cxmetrics #loveyourfeedback

Want to start measuring NPS? We've got you covered! Download our free NPS survey template to start measuring customer loyalty and uncovering insights. ? Ready-to-use questions ? Customizable for your business ? Free to download Get your template now: https://hubs.li/Q03d8jKt0 #customerexperience #NPS #loveyourfeedback

It's an exciting time here at AskNicely. You might have already heard, but we're leaning into a new era of CX improvement and we want to bring you along with us. To be one of the first to learn about new features, events, and to get insights from our product team, follow along at the link below! You won't want to miss out on being a part of what comes next. https://hubs.li/Q03cPVFT0

Natalie Brookes has joined Team Purple and we couldn't be happier! With an impressive background in customer success, marketing and sales, Natalie brings a wealth of experience and a passion for helping businesses grow through exceptional customer experiences.?Welcome Natalie – we’re so glad to have you with us! ??

Want to deliver consistently great customer service? Start with clear, measurable standards. Define what awesome looks like—response times, service quality, and how to handle customer issues—so your team knows exactly what’s expected. But don’t overcomplicate it. As AskNicely CEO Kirsten Newbold-Knipp puts it: ?? "It’s all about getting 1% better every day and doing the simple things that create an amazing customer experience, one step at a time." Keep it simple. Set the bar. Make it happen. Learn more: https://hubs.li/Q03cv8Kz0

Want to turn customer feedback into real business growth? ?? Our Ultimate Guide to Net Promoter Score (NPS) breaks down everything you need to measure, analyze, and improve customer loyalty. Whether you're new to NPS or looking to level up your strategy, this short ebook has you covered. Download it for free today: https://hubs.li/Q03cjblH0

What is the future of great customer experiences? They're still driven by human interactions, but they'll be augmented by AI to move at the speed of customer expectations. It's hard to contain my excitement about the work our team at AskNicely is doing to release even more great capabilities that deliver results. If you want to be the first to know, sign up for early access!

It’s easy to feel too busy to step away from the day-to-day. But as our NZ team were reminded in their team volunteer day, taking time to gain new perspectives can be a game-changer ?? A big purple thanks to BirdCare Aotearoa for having us!