The future of CX improvement is here, and we want you to be part of it. By joining our early access group, you'll get: ? First access to brand new features ? Invitations to exclusive in-person and online events ? Behind-the-scenes insights from our product team Be the first to experience what’s next. Sign up for the AskNicely Project Copilot early access group, and we’ll keep you in the loop with updates, events, and more: https://hubs.li/Q03bqCcr0
AskNicely
软件开发
Portland，Oregon 9,832 位关注者
What if every location delivered 5-star service? Create awesome customer experiences, every time.
关于我们
#1 Rated Customer Experience Platform for Service Businesses Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME. It's not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer. AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will :) The #1 Rated Experience Management Platform - G2Crowd
- 网站
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https://www.asknicely.com
AskNicely的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Portland，Oregon
- 类型
- 私人持股
- 创立
- 2014
- 领域
- Net Promoter Score、NPS surveys、SAAS、Marketing automation、Customer advocacy、Customer Experience、Customer Feedback、Customer Satisfaction、CSAT Surveys和Voice of Customer
产品
![点击此处查看AskNicely]()
AskNicely
客户体验管理软件
Meet AskNicely’s Frontline Success Platform. Built for service businesses to: 1. Improve customer experience 2. Generate new revenue and repeat business 3. Engage customer-facing teams TRACK SHARE AND ACT ON FEEDBACK - Automatically collect real-time feedback from every customer at any point in the customer journey. - Automate workflows to turn feedback into positive reviews. - Catch unhappy customers while you can still make things right and reduce churn. GAIN BUSINESS INSIGHTS - Understand the gaps between your service standard and what is actually being delivered. - See how every business unit, location, team, or employee is performing against the rest. - Know where to spend your time by visualizing what is or isn’t valued by customers. REWARD AND COACH FRONTLINE TEAMS - Get feedback into the hands of the people that deliver your customer experience. - Identify star performers and recognize and reward the right behavior. - Provide personalized coaching and shoutou
地点
AskNicely员工
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Kirsten Newbold-Knipp
CEO @AskNicely | GTM Exec | Global SaaS Startup & Scale-up Leader | Investor, Advisor & Board Member
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Tony Ward
Board Chair, Board member, Investor, Coach,|Go1|Xero|Dropbox|LinkedIn|SurveyMonkey|Microsoft
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David Sickmiller
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Aaron Ward
Co-founder at **Coming Soon**; Ngāti Maru
动态
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In a competitive steel market, customer retention is everything. InfraBuild, Australia’s leading steel manufacturer and distributor, needed a smarter way to capture customer feedback and act fast. Enter AskNicely’s NiceAI. ?? Real-time feedback & AI-powered insights ?? Dynamic Surveys for instant issue resolution ?? Leadership-ready reports for data-driven decisions ?? "NiceAI saves us hours of manual work and ensures we know exactly what needs fixing—before we even pick up the phone." – Rhiannon Lloyd, InfraBuild Customer churn? Not on their watch. Learn more here: https://hubs.li/Q03b7RMz0
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How loyal are your customers? Your Net Promoter Score (NPS) holds the answer. Use our free NPS calculator to measure your score and see how improvements could impact your business. Get started here: https://hubs.li/Q03bhy8k0
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Today is Employee Appreciation Day! Here at AskNicely we believe in the power of recognizing employees for a job well done. That’s why we’ve built tools to help our customers highlight the behaviors that create a positive customer experience. AskNicely users can use our Slack and Microsoft Teams integrations to share and easily recognize great work across their business. Plus, we’re launching a new was to offer praise to your teams. You’ll be able to recognize outstanding contributors with real customer words. AskNicely will flag who’s excelling at delighting customers and makes it easy to share their success, fostering a transformative culture of public celebration and improvement. #EmployeeAppreciationDay
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We had so much fun creating these videos with ?? Rob Comeau and the team at Cinemads.tv. Ask less, no more — just, AskNicely ?? #loveyourfeedback
?? Reducing video agency budgets by 50% while giving you 1000% more creative video ads. ??
AskNicely brought us on to produce 10 video ads (CinemAds). We came up with the big idea, wrote multiple scripts (mostly consisting of questions we can ask people at the park), and then cast this hilarious Host ?? From creative development, to shooting, and editing, we handle everything so you can run some CinemAds in your funnel ???? ?????? #video #ad #marketing
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Looking to measure customer satisfaction but not sure where to start? Our free CSAT survey template is a great first step. It’s designed to help you collect clear, actionable feedback so you can improve customer experience with confidence. Check it out: https://hubs.ly/Q039DGf-0 #customerexperience #CSAT #customersatisfaction #loveyourfeedback
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Not all customer experience metrics are created equal! Knowing which ones to track can make or break your CX strategy. Here’s a sneak peek at three key metrics: ?? NPS – Measures customer loyalty and the likelihood of recommendations. ?? CSAT – Captures customer happiness after an interaction. ? CES – Evaluates how easy it is for customers to resolve issues. Want to see the full list? Head to the AskNicely Resource Hub to learn more! https://lnkd.in/gmT_Aqxc
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The team at Big Blue Bug was struggling to scale up their feedback collection and use it for meaningful change. After implementing AskNicely they’ve seen improvements in response rate and have been able to incentivize their teams to continue to provide top-notch service even through an aggressive expansion. "We're proud of how far we've come, and AskNicely has been instrumental in helping us drive customer impact and operational alignment. Exceptional customer experience is the glue that holds everything together for us," said Luis Marulanda, Chief Strategy Officer of Big Blue Bug Solutions. https://hubs.li/Q038HF8H0
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The team at Rently are delivering world class experiences to their clients thanks to real-time, actionable feedback using AskNicely! "After integrating AskNicely into the org in 2023, 2024 became the year of enabling teams to leverage feedback data and drive meaningful improvements for our clients." - Willie Lundy Thanks for the shoutout, Willie! We love seeing our customers—and their customers—shine! ?? #customerlove
Product Leader | B2B SaaS | Customer Lifecycle & Retention | System & Process Automation | PLG Strategy | A-CSPO
2024 was wild! I haven’t shared much lately, so here’s a quick recap to catch everyone up: This past year was full of growth, challenges, and accomplishments. Some launches were scrappy, some milestones hard-won—but every success was built through incredible team collaboration! Here are a few highlights worth mentioning: ?? Speaking at the Rently Summit: I had the honor of sharing the stage with our Senior Director of Ops in Newport Beach. We talked about operational efficiency and how we’re improving the Rently experience to help our clients work smarter. ?? Launching Rently Care Center: We rolled out a portal that centralizes client support—combining invoices, orders, support cases, and knowledge articles (with more to come!) into one place. ?????? Being Product-led: In October, we launched Rently’s self-sign-up and onboarding flow. It was a fast-paced, scrappy launch to put it mildly, but the teams made it happen! We’re already iterating to enhance security, prevent fraud, and improve the user experience. Huge shoutout to everyone involved and all the hard work to hit our target date! ?? NPS and CSAT improvements: After integrating AskNicely into the org in 2023, 2024 became the year of enabling teams to leverage feedback data and drive meaningful improvements for our clients. ?? Etsy milestone: Outside of Rently, my Etsy business had its best year yet! With nearly 4900 sales, we closed 2024 with right at $96k gross. What started as a creative experiment has become a rewarding side hustle and a valuable learning experience. Check it out here: https://lnkd.in/epRnJT6e 2024 was a whirlwind of collaboration and progress. I’m truly grateful to everyone who had a hand in making it all possible. Consider this my big shoutout and thank-you to all the amazing people I’ve had the privilege to work with to make it all happen! Here’s to whatever 2025 has in store—I’m ready for it! Happy New Year everyone! ?????? #rently #productmanagement #operationalefficiency #etsy
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Fireside Chat Happening TODAY at 12pm PST! Don’t miss this exclusive conversation with 2x CSAT Branch of the Year winner, Adam Whitmore from Moxie Pest Control! He’ll be sitting down with Reagan Nickl to share how Moxie uses @AskNicely to drive frontline success, boost CSAT, and create an award-winning customer experience. Even if you can’t make it live, register now to get the recording: https://hubs.li/Q038rs5m0