Ascensos

??Beyond the Calls: Leading the Way in #Motherwell?? What started as a temporary role in 2015 to make some extra money has turned into a fulfilling career for Daniel. From Customer Service Advisor to Operations Manager, his journey is proof of what’s possible at Ascensos! ??♂?Today, Daniel leads the DFS campaign, grateful for the growth opportunities, supportive team, and engaging work environment that have kept him inspired. ?? “?? ?????????? ?????????????? ??’?? ???????? ???? ???????????????? ???? ????????, ?????? ?????? ???????????????? ?????????????????????????? ???? ???????????????? ?????? ?????? ???????? ?????????????????????? ???????? ???? ??????????????????.”– Daniel, Operations Manager ?? Daniel’s journey is just one of many inspiring stories in our Beyond the Calls series, showing that dedication and the right opportunities can lead to incredible growth. https://bit.ly/4ekCtmK ?? #BeyondTheCalls #CareerJourney #Inspiration #CustomerService

Fantastic evening with our partner Wickes raising money for such a great cause in The Brain Tumour Charity. Great venue, food and more importantly company at Tobacco Dock London hosted by Jeff Brazier. We are delighted at Ascensos we have been able to contribute this year with various initiatives to raise money to support such a meaningful cause. Bernard McPhee John Devlin Ann Guiheen #partnership #charity #retail

??#HiringNow ??Join #theAteam in #CapeTown! ??Looking for an exciting new career in customer service? ???We're hiring Customer Service Advisors for two dynamic campaigns in Telecoms and UK Energy! These roles give you the opportunity to provide exceptional service, solve customer queries, and make a real impact while working with some of the UK’s leading brands. ?? Telecoms – As a Telecoms Customer Service Advisor, you’ll be the first point of contact for customers, providing expert assistance with TV, broadband, and phone services. From troubleshooting technical issues to managing account queries, you’ll keep customers connected and satisfied every step of the way. ? UK Energy – In the UK Energy Customer Service Advisor role, you’ll help customers with their energy accounts, offering guidance on billing, usage, and services. Whether it’s resolving account queries or advising on energy-saving options, you’ll deliver service with care and expertise. ?? If you’re passionate about helping people, thrive in fast-paced environments, and are ready to kickstart your next adventure, we want to hear from you! ?? Apply today: https://buff.ly/3lOjP0O #CapeTownJobs #CustomerService #WorkWithUs

Anticipation really building for the 2024 European Contact Centre & Customer Service Awards (ECCCSA) in only 1 weeks time. I’m looking forward to joining Ascensos friends, colleagues, clients and even sporting rivals as we celebrate all that’s great and good within our incredible industry. Hope to see you there. Here’s a throwback to the first ECCCSA gold win for #theAteam in 2018. Not sure that particular dinner jacket still fits 6 years later however… #ecccsa2024 #business

??Ascensos South Africa Wins Big at the BPESA GBS Alchemy Awards 2024!?? We are proud to announce that Ascensos Cape Town won two incredible awards last night: ?? Top Non-Technical Innovation Award ?? Top GBS Operator Award These awards reflect the hard work, creativity, and dedication of #theAteam, especially our South African leadership team — Tanya Phillips, Lyle McLean, Rudi Jansen, Vancyon Van Zyl —and our talented A-players, whose inspiring commitment to excellence drives our success. ???? We’re also deeply grateful to Kyra Gould and her team of dedicated wellbeing counsellors for their compassion, expertise, and unwavering commitment to impact counselling. They make a huge difference at Ascensos every single day. ?? Thank you to the BPESA Awards for this recognition, and congratulations to all winners and nominees who continue to elevate our industry. ?? #BPESAawards #CustomerService #Teamwork #Wellbeing #theAteam #CapeTown

Joining our Top 50 Women Shaping CX is Liz Millington – Head of Digital Transformation at Ascensos.?? With nearly a decade advancing technology in contact centres and customer care - particularly in retail, Liz is recognised for her leadership in the field. As Head of Digital Transformation, she has driven the shift from traditional call handling to multichannel engagement, boosting customer satisfaction and loyalty. Liz specialises in solutions that address current demands and anticipate future trends. She fosters a culture of agility and continuous improvement, empowering her teams to deliver exceptional results. ?? Her expertise has positioned her as a thought leader and influential voice in the evolving world of customer care technology.?? #WomeninCX #Top50 #customerexperience

??Beyond the Calls: Leading the Way in #CapeTown?? Starting as a Customer Service Advisor, Mark’s dedication and ambition saw him rise through the ranks. After considering a role as a Real-Time Analyst, he jumped at the opportunity to achieve his dream role as Team Manager on our John Lewis campaign. ??♂? With eight years of customer service experience, Mark now leads his team with enthusiasm and inspires them to reach new heights. “?? ???? ?????? ?????????????? ???? ????????????, ??????????????????????????, ?????? ??????????????????????????. ???? ?? ??????, ???????? ?????? ?????? ???? ????????.” – Mark, Team Manager ?? Mark’s story is just one example from our Beyond the Calls series, highlighting how a commitment to growth and the right support can turn ambition into achievement. https://bit.ly/3Z3zRFd #BeyondTheCalls #CareerJourney #Ascensos #Inspiration #CustomerService

We are proud to welcome William Carson to the stage at the Annual BPESA GBS | BPO Conference and GBS Alchemy Awards 2024. William is Director of Market Engagement at Ascensos, a UK headquartered customer management BPO and a Firstsource group company, supporting international retail and ecommerce brands and their customers around the world. William has worked with the world’s leading contact centre outsourcers including Concentrix, Foundever and Teleperformance, as consultant and board member, is a regular industry speaker and panellist, and has chaired industry panels and councils. Away from customer contact management, William is an active investor in digital start-ups, and is a non-exec director of UK welfare and development charity, New Ways for Africa, which operates predominantly in Turkana, Northern Kenya, Sudan and Malawi. To view a list of our dedicated sponsors, visit https://lnkd.in/gGyFK2MV. #BPESA #StrongerTogether #GBS #BPO

?????????????????? ???? - ???????? ?????????? ?????????? ???????? ????????????!?? We are delighted to announce that Ascensos has been crowned ???????? ???????????? at The UK Contact Centre Forum Awards 2024! ?????????????????????? ???????????????????? ???????? ???? ?????? ???????? with Pizza Hut. This recognition highlights the unstinting dedication and teamwork of #theAteam, who deliver exceptional service and innovative solutions to pizza-loving customers for our wonderful client partner. Congratulations to all the award winners who were presented with their trophies at yet another fantastic (and bigger than ever) The UK Contact Centre Forum Awards night! ?? #ukccfa2024 #CustomerService #Awards #ContactCentre #Teamwork

?? With Respect and Remembrance ?? Today and on Monday, we stand together to honour and remember the brave men and women who served and sacrificed for our freedom. At Ascensos, we will be joining the nation in observing the 2-minute silence to reflect on their courage, dedication, and the lasting impact they have left on all of us. We will remember them. #RemembranceSunday #ArmisticeDay #LestWeForget