Ascendo AI

AI for Service: Build or Buy? As AI becomes essential for service organizations, the decision to build or buy AI solutions is crucial. Should you leverage general LLMs, or partner with a specialized AI provider like Ascendo AI? Take our poll and share your thoughts! ?? Want to learn more? Check out our blog post for a deeper dive into the pros and cons of each approach: https://lnkd.in/guJh2HgJ #AI #Service #Technology #BuildvsBuy #DigitalTransformation #AIforService #AscendoAI

?? Happy #CustomerServiceWeek! ?? To all the amazing customer service professionals out there, your dedication and hard work make a huge difference. Thank you for going above and beyond to ensure exceptional customer experiences. From resolving #complex #issues with a #smile to going above and beyond to ensure #customer #satisfaction, you are the backbone of organizations. Your efforts not only enhance customers’ experiences but also drive #success. Let's take a moment to appreciate the incredible #service #community. Ascendo AI salutes your commitment to providing support and assistance, which is invaluable. ?? Let’s take a moment to appreciate the hard work, passion, and dedication that goes into every interaction. Share your appreciation for a standout customer service #experience, or tag a #colleague who embodies the spirit of service in the comments below! #CustomerServiceWeek2024 #CustomerExperience #Gratitude #Teamwork

Ever felt like you’re playing a guessing game with your customers? Trying to figure out what they really want, need, and think about your product or service? -Have you tried using AI-powered tools to understand your customers better? What has been your experience? -Have you ever felt overwhelmed by the volume of customer feedback? -What are the biggest challenges you face when trying to improve your customer experience? -Would you be interested in trying AI-powered tools to help you better understand your customers? Share your thoughts below! ?? In today's competitive business landscape, understanding your customers is key to success.?Ascendo AI offers a suite of AI-powered tools that can help you gain valuable insights from your customer data. ?? Explore More: https://lnkd.in/gZ_FfVh6

Customer Support and Service: More than Just Post-Sale Support? ?? We often think of customer service as a post-purchase function, but what if it’s about creating a seamless customer experience throughout the entire journey? Imagine viewing customer service from the end customer’s perspective—from the initial inquiry to the post-sale support. How can we ensure every interaction contributes to a positive and lasting relationship? Questions to ponder: -How can we shift our mindset to view customer service as a holistic experience? -What strategies can we implement to ensure customer service aligns with this broader perspective? -How can we measure the impact of a holistic approach on customer satisfaction and loyalty? Watch the full video to discover how we can revolutionize customer experience by rethinking our traditional approach to customer service: https://lnkd.in/g7PkG6Xm Volker Hildebrand Karpagam Narayanan Ascendo AI #customerservice #customerjourney #custexp #holisticapproach #customerloyalty

A humbling reminder: Even the most familiar customers can surprise you. Our Co-founder Ramki Pitchuiyer talks about the #Customer #Centric approach in his article featured on Forbes. He mentioned, "I had a recent experience that completely changed my perspective on customer understanding. A customer who I thought knew our software inside and out surprised me with a question. It turns out, they were using our tool in ways we never imagined! This encounter taught me the importance of deep empathy and active listening. We need to go beyond surface-level knowledge and truly understand how our customers are using our products." Explore more: https://lnkd.in/eierxX-p Have you ever had a similar experience that challenged your assumptions about your #customers? Let's discuss how we can all foster deeper connections and deliver more impactful solutions. #customercentricity, #customerfeedback, #innovation, #techsupport

#AI in #Customer #Support: Game-Changer or Just Hype? ?? AI CRM copilots are becoming increasingly popular in customer support. Can they truly enhance service quality or do they fall short? Vote and share your insights in the comments! Your feedback is invaluable as we shape the future of customer support. #AI #CRM #CustomerSupport #Poll

Are you tired of missing #SLAs and scrambling to find critical #parts? Enterprises invest heavily in after-sales service, but unexpected breakdowns and emergencies can disrupt operations. How can we make service logistics more proactive? Ascendo AI's PredictGPT module is the answer! Analyzing your enterprise service data can accurately predict component demand and help you avoid costly disruptions. Our #Cognitive #Parts #Planning solution leverages #AI and #machine #learning to optimize part management, ensuring you have the right parts in the right place at the right time. Ready to take control of your service #logistics? Let's discuss how Ascendo can help you improve efficiency and customer satisfaction. Explore More: https://lnkd.in/egC-q8eJ #FieldService #Logistics #AI #MachineLearning #PredictiveAnalytics #Ascendo

Wondering how to navigate the wild world of beta software support? At Ascendo AI, we're all about providing a stellar experience for both customers and support teams. Here's what we're curious about: -How do you set expectations for beta users? Is transparency key? -Private vs. public beta: Which approach works best for your goals? -Streamlining the process: How do you manage beta feedback and support requests? We shared some of our strategies, but we're hungry to learn more! -Do you have a specific system for handling beta interactions? -How do you empower your support teams to handle beta challenges? -What's your approach to prioritizing engineering efforts based on beta feedback? Let's spark a conversation! Share your best practices and see if we can all level up our beta support game. https://lnkd.in/gQxQQD34 #betasoftware #customersupport #softwaredevelopment #communitylearning

Curious about how to transform your customer support with AI? Traditional knowledge management systems are falling short in today's fast-paced business environment. ?? Have you heard of Knowledge Intelligence (KI)? This innovative approach leverages AI to turn your KM into a dynamic assistant for your customer support teams. Here are 3 questions to ponder: -How can KI help your team learn and create knowledge more efficiently? -Are you struggling to identify knowledge gaps within your organization? -Would you like to optimize your self-service options for customers? Discover the answers and more in this white paper: https://lnkd.in/dkAHx6zd Let's discuss how KI can revolutionize your customer support strategy! #KnowledgeIntelligence #AI #CustomerService #KnowledgeManagement #Innovation

Tired of #field #service #operations that feel more like a maze than a mission? We've got a solution that can turn your team into a well-oiled machine. Introducing the Ascendo AI FSM Copilot! Imagine this: -Smart dispatching that sends the right tech to the right job, every time. -Customizable game plans that guide techs through repairs, step-by-step. -Instant access to parts lists and troubleshooting tips, straight from your phone. We're talking about faster service, happier customers, and a whole lot less stress for everyone involved. Want to see it in action? Explore More: https://lnkd.in/getGngxV #FieldService #AI #Efficiency #CustomerSatisfaction #FSM #Copilot