Aquant

Aquant is helping Terex reduce the time to find machine solutions by up to 70% and deliver actionable responses to service questions in 7 seconds or less. Find out more about Aquant's impact on Terex MP's service operations here: https://lnkd.in/d-NvCScd Wallace Mahaffy Marco Piovano Terex Corporation #fieldservice #service #AI #repair #serviceintelligence

Der Field Service steht vor beispiellosen Herausforderungen: Steigende Kundenerwartungen, immer komplexere Technologien, ein zunehmender Fachkräftemangel und der wachsende Druck, erstklassigen Service effizient bereitzustellen, stellen Unternehmen vor große Aufgaben. Gleichzeitig gilt es, Kosten zu senken und die Servicequalität zu maximieren – eine anspruchsvolle Balance, die neue technologische Lösungen erfordert. Erfahren Sie am 27. Februar um 10:00 Uhr MEZ, wie Daten und Künstliche Intelligenz (KI) den Servicebetrieb transformieren! Jetzt anmelden und wertvolle Einblicke in die Zukunft des Field Service gewinnen! Sprecher:  🔹 Joerg Hartmann, President and Managing Director 🔹 Melanie Abt, VP Sales, EMEA, Aquant

Structured knowledge is the foundation of AI-driven efficiency. Ryan M., Senior Director of Global Service at Waters Corporation shares how organizing and tagging data properly accelerates AI learning—ensuring faster, more accurate information retrieval. A well-structured knowledge approach not only improves efficiency but also enables continuous optimization with minimal disruption. Want to hear how Waters Corporation makes it happen? Tune in to the podcast. 🎧 https://hubs.la/Q035Nsv50 #AI #KnowledgeManagement #ServiceExcellence

Last week, Aquant’s 2025 Sales Kickoff brought together our Leadership, Sales, and Customer Success teams in our new and shiny New York City office. More than just a meeting, this was about coming together as ONE team—our theme for the year. And wow, did we feel it. From light bulb moments in our Innovation Lab to hearing firsthand from customers about what makes Aquant such an amazing partner, the energy was unmatched. We sharpened our customer management strategy, got inspired by guest speakers like Michael Galon from The Coca-Cola Company and Wallace Mahaffy from Terex Corporation and Marc Noble from Waters Corporation and aligned on our unified messaging, product roadmap, and strategy for the year ahead. Checkout our recap of the Kickoff here (pics included!): https://lnkd.in/dTDnxzFC It was a powerful two days of learning, celebrating, and setting the stage for 2025. Huge thanks to everyone who made this event unforgettable. Here’s to a year of getting it done right -- together. 💙 #Aquant #OneTeam #SalesKickoff2025 #CustomerFirst

Join us on February 19, 2025, at 10 a.m. ET for a webinar with Ewan Stewart, Region Service Vice President at Comfort Systems USA, and Tim Burge, Director of Product Marketing at Aquant. Discover how personalized #AI and data-driven strategies are transforming service delivery: ✅ Reduce service costs by aligning with AI-driven insights. ✅ Leverage remote solutions to improve First Time Fix Rates and minimize site visits. ✅ Upskill teams and close the skills gap with innovative AI tools. ✅ Attract and retain top talent by simplifying workflows and empowering teams. Register now! https://hubs.la/Q035BJKd0 #FieldService #ServiceOptimization #AIinService #CustomerExperience #Aquant #Webinar #ComfortSystemsUS

🚨 The results are in! 🚨 Aquant’s 2025 Field Service Report reveals a major gap between top-performing service teams and the rest: 🔧 First Time Fix Rate: Leaders hit 86%, while others sit at just 53%—every missed fix erodes trust and inflates costs. ⏳ Resolution Time: The best teams resolve issues in 3 days—compared to 11 days for others. 💰 Cost Per Work Order: If a tech doesn’t fix it on the first visit, costs increase by 47%. Where does your team rank? Find out how to level up and boost service efficiency. 📊 Read the full report: 

❓ Service leaders, what if your field engineers could solve problems faster—without hunting for answers? Ryan M., Senior Director of Global Service at Waters Corporation, shares how AI is transforming field service by democratizing knowledge—making critical insights instantly accessible. The impact? Faster resolutions, improved efficiency, and reduced time to market. Smarter processes mean happier customers and more empowered teams. 🎧 Listen now to learn how Waters in successfully integrating AI into their workflows. https://hubs.la/Q034VhLQ0 #AI #FieldService #Innovation #CustomerSuccess

Every service leader knows the stakes are high: rising costs, burned-out technicians, and frustrated customers. But have you measured the hidden impact of inefficiencies? Let’s break it down: 🔧 1 in 7 truck rolls (14%) is unnecessary, driving up costs and straining your team. 🤔 One-third of service queries could be resolved with self-service, but too often, customers are left waiting. ⏱️ A failed first visit adds two more visits on average, dragging resolution timelines out by 14 days. 💡 Meanwhile, top-performing organizations using AI-powered solutions achieve a 39% faster Resolution Time and a 21% increase in accuracy. As featured in Customer Service Manager Magazine we’re proving how AI can do more than just speed things up — it creates a ripple effect across the entire service experience. By tackling inefficiencies head-on, companies are unlocking new levels of efficiency, saving costs, and retaining happier, more productive teams. 📖 Check out our feature in Customer Service Manager to see how we’re helping organizations move from reactive to proactive service: https://hubs.la/Q034tSs70 #ServiceExcellence #AIInService #CustomerExperience

🎙️ How do you build credibility with your team? Are you solving the real challenges they face? On the latest Service Intel podcast, Service VP Anthony Billups, Jr. reveals strategies for earning trust, understanding team needs, and fostering innovation that delivers real impact. 🎧 Ready to take your leadership to the next level? Listen now and learn how! https://hubs.la/Q034bHSG0

🚨 2025 is the year of AI impact—are you keeping up? 🚨 From agentic AI shake-ups to record-breaking efficiency gains, this week’s edition of #TheFix unpacks the biggest trends shaping service in 2025. 🔹 39% efficiency boost? See how top service orgs are winning with AI. 🔹 Terex MP’s 70% faster fixes—unstoppable uptime in action. 🔹 CFOs, are you ready for AI agents? Assaf Melochna breaks it down. 🔹 The right to repair meets AI—fix smarter, faster, and for less. 📊 New Benchmark Report—see how you compare! Don’t get left behind. Read now: https://lnkd.in/deewm9yB #AIforService #FieldService #RightToRepair #AgenticAI #Benchmark2025 #FutureofWork #ServiceInnovation #AIImpact #FixSmarter #UptimeMatters #EfficiencyBoost #CFOInsights #TechTrends #ServiceExcellence