Aquant

We’re honored to be included in CRM Magazine's 2025 Top 100 list, recognized for our work advancing agentic AI in service. This isn’t just about accolades. It’s about building AI that truly understands the complexity of equipment service and supports the people behind it – from diagnostics to decision-making. Big thanks to our customers and partners who continue to push the boundaries with us. Check out the details here: https://hubs.la/Q03hPcQZ0 #AgenticAI #FutureOfService #CRMTop100 #AquantAI #ServiceInnovation

AI is revolutionizing the trades, and field service technicians are leading the charge! A recent ZDNET article highlights that 81% of technicians believe AI agents can enhance their efficiency, reducing time spent on admin tasks and allowing them to focus on their core responsibilities. 🔧 Key insights from the report: ✔️ Technicians waste over 7 hours weekly on low-value tasks. ✔️ Scheduling inefficiencies are the top productivity blockers. ✔️ AI agents can handle up to 35% of administrative duties, saving over 2 hours per week per technician. At Aquant, we believe AI for scheduling and administrative tasks is just the beginning. Its true potential lies in transforming the entire service lifecycle -- from accessing expert knowledge whenever you need to accelerating complex troubleshooting. Our AI solutions streamline operations, improve , and raise the bar for service quality at every stage Discover how AI is empowering the skilled trades: https://hubs.la/Q03g_ZdR0 #AI #FieldService #SkilledTrades #Aquant #Innovation #FutureOfWork

🚀 Exciting news for service leaders! 📅 On May 7, 2025, at 11 a.m. ET, Aquant’s putting together a mission-critical briefing alongside Jocko Willink, retired U.S. Navy SEAL officer, podcaster, author, and leadership instructor. This virtual event is designed for service leaders who don’t have time for gimmicks—only what works. During the "Service AI Strategy Bootcamp," we’ll examine AI's real impact on service delivery. This isn’t theory. These are practical tactics from people who’ve been in the trenches—leading teams, solving real problems, and driving real outcomes. 💪🏽 Discover the AI features that truly matter. 💪🏽 Learn how to align AI with your business goals and get your team on board. 💪🏽 Track the right KPIs to prove ROI and achieve quick wins. 💪🏽 Get practical tips for seamlessly integrating AI into your existing tech stack—headache-free! This is your call to lead with discipline, clarity, and extreme ownership. We’ll bring the playbook. You bring the mindset. Let’s elevate our service organizations together! 💡 #ServiceLeadership #AI #Innovation #CustomerExperience #Aquant #Jocko #ExtremeOwnership

80% of AI projects fail to move beyond the pilot phase. It’s not because the tech doesn’t work. It’s because the organization isn’t ready. Successful AI transformation isn’t just a tech rollout. It’s a people-first movement. Here’s how to get it right: ✅ Create a positive first experience ✅ Empower internal change ambassadors ✅ Make the benefits personal ✅ Demystify the AI ✅ Fit it into the flow of work Ateret Levin and Assaf Melochna explain what it really takes to turn AI into impact in this blog post: https://hubs.la/Q03g_z5T0 #AItransformation #FutureOfWork #ChangeLeadership #DigitalTransformation #ServiceLeaders #AquantAI

Leading change isn’t just about rolling out new systems...it’s about bringing people with you. In our latest Mini-MBA masterclass, Prosci's Christopher Flynn shared 5 must-know leadership lessons for driving change that sticks. A few highlights: 🔹 Success = adoption, not just implementation 🔹 Resistance isn’t the enemy -- it’s insight 🔹 Change happens one person at a time Check out the full recap for practical tips you can apply right now: https://hubs.la/Q03fZv2b0 #ChangeLeadership #ServiceExcellence #MiniMBA #Aquant

What separates top-performing service organizations from the rest? Digital maturity. In this webinar, Melanie Abt, VP of EMEA Sales at Aquant breaks down how leading teams use agentic AI tools to resolve issues faster, reduce repeat visits, and cut unnecessary dispatches (like sending a tech just to restart a machine). The contrast is stark: 📉 Bottom performers take 4x longer to resolve issues 🔁 They revisit the same asset up to 3x more per year 💸 And they’re racking up costs while frustrating customers Don’t let outdated processes hold you back. Watch the full session with Joerg Hartmann to learn how your team can catch up: https://hubs.la/Q03fZB-s0..

When critical equipment is expected to be up and running all the time, there’s no room for guesswork in service. That’s why leaders at Comfort Systems USA, Terex Corporation and Hologic, Inc. are turning to Aquant’s agentic AI to empower every tech with expert-level knowledge, so issues get solved faster, downtime gets slashed, and customers stay happy. Hear directly from our customers about how they’re transforming service from a cost center into a strategic advantage.👇 https://hubs.la/Q03fYZVW0 #AI #AgenticAI #FieldService #CustomerExperience #Manufacturing #Aquant

Aquant's 2025 Medical Device Service Benchmark Report is out now— and it was featured in 24x7 Magazine by Alyx Arnett! Based on 9 million+ service interactions across the medical device industry, the report reveals a widening gap between top- and bottom-performing service teams—and what separates them isn’t just AI. It’s when and how you intervene. ✅ Top teams fix issues faster and less often ✅ They reduce costs and downtime ✅ And they do it by supporting techs earlier in the process—with the help of AI The takeaway? AI alone isn’t the silver bullet. It’s AI plus operational strategies like earlier intervention and better technician support that drive measurable impact. Read the full article to see how leaders are using Shift Left strategies and AI to drive real results 👉 https://hubs.la/Q03dVLy50 #MedicalDevices #FieldService #AIinHealthcare #ServiceBenchmark #ShiftLeft #FirstTimeFix #ServiceExcellence #MedTech #Aquant

We’re squeezing in one more spotlight for International Women’s Month! 💙 Shoutout to Talya Deisy Kapon, SW Product & Engineering Manager at HP, for sharing her journey into field service and the powerful advice she has for other women in the industry. From overcoming stereotypes to building credibility in a male-dominated space, Deisy’s story is a reminder of the grit, brilliance, and leadership women bring to technical roles every day. 🚀 “Your unique perspectives and contributions are valuable assets that can drive innovation and success in this evolving environment.” Thanks for inspiring the next generation of service leaders, Deisy! #InternationalWomensMonth #WomenInTech #FieldService #Aquant

The build vs. buy debate is back — and it’s more relevant than ever. With open-weight models like DeepSeek-V2 entering the arena, companies are rethinking their AI strategy. But here’s the truth 👇 🧠 Building your own model sounds powerful. But the hidden costs -data quality issues, hallucinations, massive upkeep - can stall progress before you even get started. In his latest piece for Solutions Review our VP of Prouduct and R&D Oded Sagie Kalchiem breaks down: ✅When it actually makes sense to build your own model ✅ The rising appeal of industry-specific AI solutions ✅ Why ‘buy’ doesn’t mean compromise—it means smarter scale 🔗 Read the full article: https://hubs.ly/Q03d9nwr0 #AI #BuildVsBuy #EnterpriseAI #GenAI #Aquant #FutureOfWork #AIstrategy