AMC Technology的封面图片
AMC Technology

AMC Technology

软件开发

Richmond,Virginia 4,201 位关注者

Bringing people together through great interactions

关于我们

AMC Technology has led the Computer Telephony Integration (CTI) world by bringing people together through great interactions since 1995. DaVinci is a dynamic toolkit designed to orchestrate complex use cases for contact centers and enhance customer experiences. Leveraging years of industry expertise, DaVinci offers a flexible and secure solution that simplifies implementation and delivers superior functionality compared to traditional pre-built solutions. Our services combine DaVinci’s toolkit with tailored professional services to support specific use cases, enabling rapid and cost-effective implementations. Additionally, other Services Bundles, shaped by years of experience and hundreds of successful implementations, address common use cases with proven solutions, streamlining deployment and maximizing value for our customers. Visit www.amctechnology.com for more information.

网站
https://www.amctechnology.com
所属行业
软件开发
规模
11-50 人
总部
Richmond,Virginia
类型
私人持股
创立
1995
领域
CRM and CTI Integration、Contact Center Efficiency、Twilio Flex、Salesforce Lightning、DaVinci、DaVinci Creators Studio、Omni-Channel in Salesforce Classic & Lightning、cloud contact center、premise contact center、Picasso、customer service integration platform provider、cloud platform、pure cloud communication、DaVinci App for Twilio Flex、Picasso premise based contact center solution和donations to 1% pledge program

产品

地点

  • 主要

    2000 W Marshall St

    Suite 201

    US,Virginia,Richmond,23220

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AMC Technology员工

动态

  • 查看AMC Technology的组织主页

    4,201 位关注者

    Is your tech delivering the results you expected? Without a clear strategy, businesses often face misalignment, wasted investments, and slow adoption. Blueprinting gives you a step-by-step roadmap to align technology with business goals—so your AI, automation, and CRM work seamlessly and efficiently. A tech upgrade isn’t just about software—it’s about strategy. Let’s build smarter! #DigitalTransformation #AICustomerService #ContactCenterAutomation

  • 查看AMC Technology的组织主页

    4,201 位关注者

    UPCOMING EVENT: AI Automation for Your Contact Center—No Overhaul Needed Struggling with where to start? You don’t have to rip and replace your systems to see results. Join our DaVinci Engage Workshop 3/26 @ 11 AM ET to see: ?? Live Demo: DaVinci’s App for Copilot in action—real-time transcription that cuts manual tasks. ?? Success Story: CAA Club Group shaved 40 seconds per call! ?? Release Updates: New AI, automation, and workflow enhancements Find out more: https://lnkd.in/eHYjU26F

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  • 查看AMC Technology的组织主页

    4,201 位关注者

    Automate with AI—No Overhaul, No Disruption Join us to learn how to streamline your contact center operations with AI—without a complete overhaul! What you'll discover: CAA Club Group Success: David Grant, CSM at AMC Technology, and Kevin Mak, Membership Supervisor from CAA Club Group will be chatting about how they created a custom DaVinci App, D3, saving 40 seconds per call and improving agent efficiency and customer satisfaction. Make AI Work for You: See DaVinci’s App for Copilot in action, turning real-time transcription into real agent support (goodbye, manual busywork!). Latest DaVinci Updates: Our Development Manager, Rajbans Joshi, will share the newest AI, automation, and workflow tips to help you get more done with less effort. Don’t miss out—discover how AI and automation can boost your operations! Register today: https://lnkd.in/eHYjU26F

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  • 查看AMC Technology的组织主页

    4,201 位关注者

    AI-powered agents are changing customer service. But is building one worth it? Customer expectations are higher than ever. Slow response times frustrate users. Manual tasks drain your team’s time. Agentforce automates workflows, speeds up support, and reduces workload. It’s fast, scalable, and easy to set up. Our CSM, David Grant, and SE, Ahmed Mahmoud, recently broke it all down in a quick 1-hour workshop, and now we've simplified it even more. Get the full step-by-step guide: https://lnkd.in/erRKBebj #AI #CustomerService #Automation #AgentForce #CustomerExperience #DaVinciToolkit

  • 查看AMC Technology的组织主页

    4,201 位关注者

    Real-time transcription isn’t just for cloud-based systems! With DaVinci, businesses using premise phone systems can now harness AI-driven insights—without changing their infrastructure. ?? Customizable & Scalable: Deploy at the server level or directly on agent PCs to fit your needs. Let’s talk about bringing real-time transcription to your customer interactions - without disrupting your existing systems!

  • 查看AMC Technology的组织主页

    4,201 位关注者

    We recently came across a fascinating Forbes article discussing a major shift—moving from Software-as-a-Service (SaaS) to Service-as-Software, all thanks to the rapid evolution of AI. [https://lnkd.in/gRcMeUBQ] This shift opens huge opportunities to improve productivity, efficiency, and service delivery. We’re excited about how AI can shift worker responsibilities—allowing people to focus on strategic, creative, and complex problem-solving instead of repetitive tasks. But with innovation comes responsibility. As AI takes on more operational roles, we believe in a ‘human-in-the-loop’ approach—where AI empowers, rather than replaces us. Upskilling and reskilling will be key to ensuring a smooth transition, and we’re committed to helping our teams thrive in this evolving landscape. What excites us about Service-as-Software? ? Boosting efficiency – Automating repetitive tasks so people can focus on higher-value work. ? Enhancing service delivery – AI-powered, personalized, and accessible customer experiences. ? Empowering teams – Shifting focus to human creativity and strategic thinking. How do you see Service-as-Software shaping your industry?

  • 查看AMC Technology的组织主页

    4,201 位关注者

    Microsoft Copilot vs. Agentforce — Which AI solution is right for your contact center? Both improve agent productivity, but their strengths differ: ? Agentforce → Autonomous agents that automate tasks ? Microsoft Copilot → AI-powered assistant to enhance agent performance Discover the key differences and learn how AMC Technology's DaVinci can seamlessly integrate both for maximum impact.

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  • AMC Technology转发了

    查看Anthony Uliano的档案

    Your Roadmap. Your Rules. Your Data. With DaVinci.

    I'll be attending Salesforce World Tour DC in two weeks, where I'd love to catch up with any of our partners or customers that will be there. We've been investing heavily in real-time transcription and Agentforce, two critical areas when AI-enabling your contact centers. I'd love to share our learnings and see if we could help you with your projects. https://lnkd.in/ekf32cAX

  • 查看AMC Technology的组织主页

    4,201 位关注者

    You don't have to imagine your AI and automation use cases - Our Sandboxing service provides a functional prototype to test and refine your solution before going live. ? Real-time demonstration ? Iterative testing & feedback ? Proceed to deployment with confidence Let’s build smarter together. Start your Sandboxing journey today ?? https://lnkd.in/eutsyDqz

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