AMC Technology

In contact centers, hoping for a four-leaf clover won’t improve agent productivity or streamline operations. Real-time transcription does. With DaVinci’s transcription services, AI functionality becomes more than a buzzword—it becomes actionable intelligence. https://lnkd.in/ecdPrxFX

Automate with AI—No Overhaul, No Disruption Join us to learn how to streamline your contact center operations with AI—without a complete overhaul! What you'll discover: CAA Club Group Success: David Grant, CSM at AMC Technology, and Kevin Mak, Membership Supervisor from CAA Club Group will be chatting about how they created a custom DaVinci App, D3, saving 40 seconds per call and improving agent efficiency and customer satisfaction. Make AI Work for You: See DaVinci’s App for Copilot in action, turning real-time transcription into real agent support (goodbye, manual busywork!). Latest DaVinci Updates: Our Development Manager, Rajbans Joshi, will share the newest AI, automation, and workflow tips to help you get more done with less effort. Don’t miss out—discover how AI and automation can boost your operations! Register today: https://lnkd.in/eHYjU26F

AI-powered agents are changing customer service. But is building one worth it? Customer expectations are higher than ever. Slow response times frustrate users. Manual tasks drain your team’s time. Agentforce automates workflows, speeds up support, and reduces workload. It’s fast, scalable, and easy to set up. Our CSM, David Grant, and SE, Ahmed Mahmoud, recently broke it all down in a quick 1-hour workshop, and now we've simplified it even more. Get the full step-by-step guide: https://lnkd.in/erRKBebj #AI #CustomerService #Automation #AgentForce #CustomerExperience #DaVinciToolkit

Real-time transcription isn’t just for cloud-based systems! With DaVinci, businesses using premise phone systems can now harness AI-driven insights—without changing their infrastructure. ?? Customizable & Scalable: Deploy at the server level or directly on agent PCs to fit your needs. Let’s talk about bringing real-time transcription to your customer interactions - without disrupting your existing systems!

We recently came across a fascinating Forbes article discussing a major shift—moving from Software-as-a-Service (SaaS) to Service-as-Software, all thanks to the rapid evolution of AI. [https://lnkd.in/gRcMeUBQ] This shift opens huge opportunities to improve productivity, efficiency, and service delivery. We’re excited about how AI can shift worker responsibilities—allowing people to focus on strategic, creative, and complex problem-solving instead of repetitive tasks. But with innovation comes responsibility. As AI takes on more operational roles, we believe in a ‘human-in-the-loop’ approach—where AI empowers, rather than replaces us. Upskilling and reskilling will be key to ensuring a smooth transition, and we’re committed to helping our teams thrive in this evolving landscape. What excites us about Service-as-Software? ? Boosting efficiency – Automating repetitive tasks so people can focus on higher-value work. ? Enhancing service delivery – AI-powered, personalized, and accessible customer experiences. ? Empowering teams – Shifting focus to human creativity and strategic thinking. How do you see Service-as-Software shaping your industry?

Microsoft Copilot vs. Agentforce — Which AI solution is right for your contact center? Both improve agent productivity, but their strengths differ: ? Agentforce → Autonomous agents that automate tasks ? Microsoft Copilot → AI-powered assistant to enhance agent performance Discover the key differences and learn how AMC Technology's DaVinci can seamlessly integrate both for maximum impact.

I'll be attending Salesforce World Tour DC in two weeks, where I'd love to catch up with any of our partners or customers that will be there. We've been investing heavily in real-time transcription and Agentforce, two critical areas when AI-enabling your contact centers. I'd love to share our learnings and see if we could help you with your projects. https://lnkd.in/ekf32cAX

You don't have to imagine your AI and automation use cases - Our Sandboxing service provides a functional prototype to test and refine your solution before going live. ? Real-time demonstration ? Iterative testing & feedback ? Proceed to deployment with confidence Let’s build smarter together. Start your Sandboxing journey today ?? https://lnkd.in/eutsyDqz

Why gamble with your AI and automation projects? With AMC Technology's Sandboxing service, you can test functionality, refine use cases, and optimize performance — all before going live. Test. Learn. Optimize. Deploy. Let’s build something that works https://lnkd.in/eutsyDqz

One major retailer came to us after moving to the cloud, struggling with disconnected CRMs, workflow inefficiencies, and rigid systems that didn’t fit their needs. With DaVinci, they got more than just integration—they gained a flexible toolkit to: ? Seamlessly connect multiple CRMs ? Customize and adapt without limits ? Automate workflows & optimize customer interactions Whether you’re adding new functionalities or orchestrating complex experiences, DaVinci gives you the tools to make it happen—your way. See how others improved. https://lnkd.in/eyHzWjHg #Automation #CRM #CloudSolutions #CustomerExperience #AI