Alterna CX

UAE and KSA Digital Shopping oCX Report ?? Learn about the evolving digital shopping landscape in the UAE and Saudi Arabia! ?? Analyzing 245,000+ reviews from 23 top apps like Dream Dubai and noon we’ve uncovered insights into customer satisfaction and experience. ?? Highlights: - Customer Service Accessibility stood out with an 87% positive sentiment, highlighting effective communication and support across many apps. - Service Quality accounted for 21% of reviews, with a strong 77% positive sentiment despite some issues with undelivered or incorrect orders and delayed resolutions. - The last quarter saw a surge in overwhelmingly positive reviews for particular apps, driving the impressive rise in oCX scores. ?? Check out the video to laern more about the trends shaping customer experiences in digital shopping! #Shopping #CustomerExperience #UAE #KSA

We’re thrilled to announce our partnership with Unico Sigorta!? Alterna CX is set to strengthen the Voice-of-the-Customer (VoC) and Customer Experience initiatives at Unico Sigorta, a major force in Turkey's insurance industry with growing market influence.? ?? Unico Sigorta aims to improve its service quality and boost customer loyalty by leveraging Alterna CX’s advanced metrics and insights. A big thank you to the Unico Sigorta CX team for selecting Alterna as their trusted CX partner. We’re excited to collaborate and help deliver outstanding customer experiences throughout their journey.Yeni i? birli?imizi duyurmaktan mutluluk duyuyoruz! *** Alterna CX, Türkiye’nin sigorta sekt?ründe gü?lü bir konuma sahip olan Unico Sigorta’n?n Mü?teri Sesi (VoC) ve Mü?teri Deneyimi y?netimlerini gü?lendirecek. ?? Unico Sigorta, Alterna CX ?l?ümleri ile hizmet kalitelerini ve mü?teri ba?l?l?klar?n? art?rmay? hedefliyor. Unico Sigorta Mü?teri Deneyimi ekibine, CX ??zümü olarak Alterna'y? tercih ettikleri i?in te?ekkür ederiz. Birlikte ?al??arak mü?terilerine en de?erli deneyimleri sunma yolunda katk?da bulunmay? sab?rs?zl?kla bekliyoruz.

KSA Fintech oCX Report ?? Get the inside scoop on Saudi Arabia’s fintech ecosystem! ?? From top-performing apps like Mobily Pay, and Alinma Bank Pay E-Wallet, we’ve analyzed key trends shaping customer experiences over the past year. ?? Highlights: - October was a standout month, achieving an average oCX score of 49, while January saw a steep decline due to widespread app crashes and functionality issues. ?? - Service Continuity was the most discussed topic, receiving a mix of positive and negative feedback. - Updates received the most criticism, with 66% negative sentiment, as users faced frustrations with app reliability and unnecessary changes. ?? Take a look at the video for a closer look at customer experiences, app performance, and stay tuned for more reports from KSA! #Fintech #CustomerExperience #KSA

UAE Fintech oCX Report ?? Take a closer look at the latest insights into the UAE’s fintech landscape! ?? From leading apps like Al Ansari Exchange Send Money and C3Pay by Edenred UAE , we’ve analyzed 25,000+ customer reviews to reveal the trends shaping user experiences over the past year. ?? Highlights: - February emerged as the top month, achieving an oCX score of 60, following the resolution of widespread money transfer issues reported in January. ?? - Money Transfer remain a key challenge, with 32% negative sentiment due to delays, incomplete transactions, and poor international service experiences. - App Speed stands out with 88% positive sentiment, driven by consistent performance in two standout apps. ?? Check out the video for a closer look at customer experiences, app performance, and stay tuned for more reports from UAE! #Fintech #CustomerExperience #UAE

?? How is AI transforming customer experience? ?? Our CEO, Gurol Kurt, recently shared his insights on the game-changing impact of artificial intelligence in CX. From enhancing satisfaction to driving business growth, AI is redefining what's possible in the customer experience space. ?? *** ?? Yapay Zeka Mü?teri Deneyimini Nas?l Etkiliyor? ?? CEO’muz Gürol Kurt, yapay zekan?n mü?teri deneyimi üzerindeki etkilerini de?erlendirdi. Memnuniyeti art?rman?n ?tesine ge?en yapay zeka, i? büyümesini destekleyen yepyeni f?rsatlar sunuyor. ?? De?erlendirmenin tamam? yorumlarda! ?? #AI #GenerativeAI #CustomerExperience

UAE Digital Banking oCX Report ?? Get the latest on the UAE’s digital banking scene! ?? From leading apps like Al Hilal Official, First Abu Dhabi Bank (FAB), and Emirates NBD, we've uncovered key trends shaping customer experiences over the past year. ?? Highlights: - April ’24 was a high point for customer satisfaction, but July ’24 saw a significant decline, with users frustrated by login issues and slow performance after updates. ?? - 67% of reviews were positive, while updates received the most criticism, with 57% negative sentiment. - Google Playstore ratings averaged 3.8/5, while the App Store scored 3/5. ?? Check out the video for a closer look at customer experiences, app performance, and stay tuned for more reports from UAE! #DigitalBanking #CustomerExperience #FintechInsights #AlHilalBank #FAB #ENBD

KSA Digital Banking oCX Report ?? Explore the latest trends shaping Saudi Arabia’s digital banking experience! ?? From top performers like SNB Capital, alrajhi bank, and Alinma Bank, we've analyzed over a year of public reviews to bring you actionable insights. ?? Key Highlights: - February '24 marked the highest oCX scores, showcasing stellar customer satisfaction! ?? - A significant dip followed in March '24, driven by customer frustrations with app updates and usability. - Service continuity stood out as a top-reviewed topic, with most users appreciating reliability despite challenges. ?? Dive into the video to uncover more about the customer journey, app performance, and stay tuned for more reports from KSA! #DigitalBanking #CustomerExperience #SNBMobile #AlrajhiMobile #AlinmaApp

?? Coming This Week! ?? We’re excited to announce that we’ll be releasing 6 exclusive video insights featuring oCX analysis of Digital Banking, Fintech, and Shopping Apps across Saudi Arabia and the United Arab Emirates! ???? Stay tuned for expert analysis on: Digital Banking Apps in Saudi Arabia ???? Digital Banking Apps in the UAE ???? Fintech Apps in Saudi Arabia ???? Fintech Apps in the UAE ???? Shopping Apps in Saudi Arabia ???? Shopping Apps in the UAE ???? Whether you're interested in regional trends, user feedback, or competitive insights, these oCX analysis videos will deliver key takeaways to keep you ahead of the curve! ?? Follow us to be the first to see these insights, and get ready to explore what’s driving the digital experience in one of the most dynamic markets in the world! #DigitalBanking #Fintech #ShoppingApps #SaudiArabia #KSA #UAE #CustomerExperience #CX #oCX

Our founders, Gurol Kurt and Poyraz Ozkan, recently attended a special event organized by Türkiye ?? Bankas?, where key AI startups gathered to connect and share insights. ?? It was a valuable experience for us to discuss our recent achievements and engage with other leading companies in the AI sector. At Alterna CX, we’re proud to be part of the AI Startup Factory network. We extend our sincere gratitude to Türkiye ?? Bankas? leaders Hakan Aran, Baris Karakullukcu, Sezgin Lule, Mehmet Abaci, and Dr. Cansel Nuray Aksoy, PMP for their continued support on our journey.??? *** Kurucular?m?z Gürol Kurt ve Poyraz ?zkan, ge?ti?imiz hafta Türkiye ?? Bankas?’n?n düzenledi?i, yapay zeka dünyas?n?n ?nde gelen giri?imlerini bir araya getiren ?zel bir etkinlikte yer ald?.??? K?sa sürede ula?t???m?z hedeflerimizi payla?mak ve sekt?rdeki di?er ?nemli AI giri?imleriyle bulu?mak bizler i?in de?erli bir f?rsatt?. Alterna CX olarak AI Startup Factory’nin bir par?as? olmaktan mutluluk duyuyoruz. Bu süre?te bize desteklerini esirgemeyen Türkiye ?? Bankas? liderleri Hakan Aran, Bar?? Karakulluk?u, Sezgin Lüle, Mehmet Abac? ve Dr. Cansel Nuray Aksoy’a te?ekkür ediyoruz.??? #AI #ArtificialIntelligence

Proud to announce that Enquire AI has chosen to work with Alterna CX in advancing next-level customer experience solutions. ?? With Enquire AI’s expertise in delivering real-time market intelligence and connecting businesses to a global network of subject-matter experts, we’re excited to support their journey in elevating customer experience. Thank you to the Enquire AI team for trusting Alterna CX as your customer experience partner. We look forward to empowering your team with insights that enhance every interaction, fueled by data-driven CX innovation. *** Yeni bir ortakl?k duyurman?n heyecan?n? ya??yoruz! ?? Enquire AI, Alterna CX ailesine kat?ld?! Ger?ek zamanl? pazar istihbarat? sa?lama ve i?letmeleri küresel uzman a??yla bulu?turma konusundaki uzmanl???yla ?ne ??kan Enquire AI'?n mü?teri deneyimi yolculu?unu destekleyecek olmaktan mutluluk duyuyoruz. Alterna CX’i mü?teri deneyimi orta?? olarak tercih ettikleri i?in Enquire AI ekibine te?ekkür ederiz. Her etkile?imi daha de?erli k?lacak, veriye dayal? CX ??zümleriyle i? birli?imizi gü?lendirmeyi d?rt g?zle bekliyoruz. #CX #AI #Partnership