Alorica

Alorica ReVoLT just scored its third industry accolade—winning the Silver Stevie? Award for Innovation in Customer Service!?As the first-to-market real-time voice language translation solution, Alorica ReVoLT is redefining global customer experiences with unmatched efficiency, accuracy, and personalization. This latest recognition reinforces Alorica’s commitment to delivering cutting-edge solutions that drive real results for our clients and their customers. Read the press release here: https://bit.ly/425iLqV

Imagine cutting costs, supercharging productivity, and gaining crystal-clear insights into automation opportunities—all in one move. Alorica’s Process Optimization service isn't just a solution; it's a business transformation tool. We're helping companies in every industry optimize to achieve major results like: ? 18% productivity jumps ? $2.5M in overall cost savings? ? 26% increase in workflow automation Let’s work efficiently, together. Learn more: https://bit.ly/3FEKjvH

The energy and utilities sector looks set for a dynamic 2025. As businesses navigate new challenges and opportunities, customer-centric service must remain a top priority. Our PCI-compliant technology, combined with 24/7/365 omnichannel customer care capabilities, helps energy and utility suppliers to drive operational efficiency, adhere to regulatory requirements, and most importantly, improve customer satisfaction. Power-up your CX with digitally-charged solutions personalized to meet your strategic priorities now and into the future: https://bit.ly/4iHAc86 #DigitalFirst #Innovation #CustomerLoyalty #NPSScore

Thank you to Sharang Sharma and Everest Group for the opportunity to discuss the biggest trends shaping customer experience management (CXM)—from scaling AI and automation to optimizing outsourcing strategies for efficiency and cost savings. Check out the interview below to hear insights from our Co-CEOs, Michael Clifton and Max Schwendner, on how organizations can navigate digital transformation effectively and build a smarter, more resilient approach to CX.

With Executive Chairman Andy Lee investing in emerging startups, we gain early insights into cutting-edge technology. Combined with our test lab and venture capital expertise, we’re driving efficiencies and delivering game-changing value to our clients or as Co-CEO Michael Clifton puts it, “changing the world!"

We're embracing the future of CX with a bold Digital First mindset! Our Chief Digital & Technology Officer Harry F. Alorica at the Microsoft AI World Tour, showcasing how Alorica IQ is leading AI-driven transformation while keeping humans at the heart of every interaction. With partners like Microsoft, we're redefining what's possible—enhancing experiences, boosting efficiency, and empowering our people. This is Human + AI in action, and we're just getting started! #CustomerExperience #AI #DigitalTransformation #AloricaIQ #Microsoft #HumanPlusAI #Leadership #MicrosoftAITour

We’re powering next-gen CX with Top-of-the-Stack Performance, a Digital-First Approach, and Talent Enrichment. From real-time voice translation to immersive training at Alorica University, we equip our teams to deliver record-breaking results. The proof? A 30% YoY client portfolio expansion in India. Discover the strategies behind this success with President of India & EMEA, Sanjay Ponnappa: https://bit.ly/4iFc6KL

Co-CEOs Michael Clifton & Max Schwendner sat down with Authority Magazine to discuss their career journeys, leadership philosophies, and Alorica’s bold vision to transform the industry. Our impact starts with empowering our workforce through career development, innovation programs, and our employee-led nonprofit, Making Lives Better with Alorica (MLBA). With a focus on people, technology, performance, and purpose, we’re shaping a more sustainable and impactful future for businesses and communities. Read full article here: https://bit.ly/4l0cUvv

Data isn't just numbers—it’s interconnected stories waiting to be discovered. Alorica IQ experts like Merlyn Kulkarni know how to identify hidden relationships in your CX data, transforming isolated information into actionable insights that move the needle. That’s the power of working with Alorica Advisory Services!

At Alorica, we’re incredibly proud to partner with Truist as we collaborate and unlock the true potential of AI, orchestrating it into the Truist customer experience and ensuring every interaction reflects respect and care. #DigitalFirst #Innovation #WinningTogether #BFSI