Alorica

We’re so proud to see Jose Guillermo Ramirez, Alorica's President of Latin America and the Caribbean, recognized as one of the Most Visionary Leaders of the Region! Starting as a CX agent, Jose now leads nearly 20,000 employees across nine countries, championing professional development and growth. Under his leadership, LATAM boasts an eNPS consistently above 85 and has filled 83% of leadership roles through internal promotions. Way to go, Jose!

Our very own Chief Digital & Technology Officer Harry F. sat down with CMSWire to highlight how composable CCaaS platforms give businesses the ability to customize the unique needs of their customers and employees faster than using on-prem technologies. This agility reduces disruptions, enables 24/7 support, and keeps brands focused on what matters most—delivering exceptional CX—instead of managing tech. Read full article: https://bit.ly/3Or3Lxi

Thank you, Ivan Kotzev and NelsonHall, for hosting the CX Transformation 2025 briefing. It was an honor to share our vision for the future of CX and highlight the critical advantages of choosing the right CX partner. At Alorica, our commitment to digital-first innovations is redefining the customer experience—and delivering solutions that drive success and profitability.

The successful implementation of new innovations requires a thoughtful approach—one that leverages the power of AI without losing sight of the trust and empathy that define meaningful customer interactions. As Graham Brown, Sr. VP Growth EMEA, highlights: “The organisations that succeed will be those that recognise the intricate interplay between technology, safety, and human connections.” Are you ready to embrace the future of CX with a strategy that sets you up for success in 2025 and beyond? Discover expert tips in our latest insight:?https://bit.ly/4fJFVIV #DigitalFirst #Innovation #CustomerLoyalty

According to Global BPO Advisor, Peter Ryan, customers today are expecting greater outcomes, faster resolutions, and service in their native language, which is putting businesses and their agents under increased pressure. It’s time to empower agents with the right technology to be able to satisfy exactly what your customers are looking for, and the good news is we have the answer: https://bit.ly/4dPysYf From noise cancellation, to digital language translation, our innovative solutions ensure peak performance across any industry, with secure and scalable operations available 24/7/365. #DigitalFirst #Innovation #MultilingualCX #CustomerLoyalty

Co-CEOs Michael Clifton and Max Schwendner spoke on The Agile Brand? with Greg Kihlstr?m podcast about how Alorica ReVoLT (Real-time Voice Language Translation) is shaking up the industry and redefining customer engagement. By offering instantaneous translation in 75 languages and 200 dialects with ultra low latency, this tool eliminates language barriers while preserving tone, emotion, and even brand-specific jargon—delivering exceptional customer experiences every single time. The result? Broader audiences, higher satisfaction, and unmatched efficiency for companies worldwide...it’s a win for customers and brands alike. Don’t miss this insightful conversation—listen now: https://bit.ly/3OgqdJk

The countdown is on for this year’s European Contact Centre & Customer Service Awards (ECCCSA)! Not only are we the official #EntertainmentPartner for the event, but we have also been shortlisted for two awards: - Best Use of Data and Insights - Best BPO Partnership > 200 Seats with Aer Lingus Winners will be announced at the awards ceremony in London next week, and we wish all the finalists good luck: https://lnkd.in/eYJhMZS6 #ecccsa?

We’re transforming CX delivery with Accent Harmonization technology—an AI-powered solution designed to amplify the natural talents of Filipino agents, not change their identity. This groundbreaking, patented solution empowers agents to communicate with confidence, delivering exceptional experiences every time. Customers benefit from interactions that are clearer and more engaging, while organizations unlock measurable operational efficiencies. The results speak for themselves: - Up to 20% improvement in AHT and FCR - 70% reduction to transfer rate - 22% boost to CSAT and NPS Check out the demo and connect with us to learn how we can help you elevate your CX strategy! https://lnkd.in/g9ccVnW8 #CXInnovation #AccentHarmonization #AIForGood #CustomerExperience #VoiceTechnology

At Alorica, our success is built on the strong relationships we foster with our clients. But what truly makes a winning partnership? We think it comes down to a few things, including being versatile in overcoming any challenges, agile in seizing opportunities, innovative in finding solutions, and always aligning with our clients’ goals. But don’t just take our word for it! Hear from Helen van Tonder of Aer Lingus on how together we're reaching new heights. #DigitalFirst #Innovation #WinningTogether #ecccsa

Exciting news! Alorica ReVoLT, our real-time voice language translation solution, won a Bronze Stevie? for Technology Breakthrough of the Year at the 2024 Technology Excellence Awards! Developed by our innovation powerhouse, Alorica IQ, this platform is disrupting the CX landscape—empowering businesses to rapidly scale, tap into new markets, and create meaningful interactions that put people first. We’re delivering the next-level tech that solves our clients' toughest challenges and exceeds their expectations by rewriting the rules of what’s possible in customer engagement…and this is just the start! Read full release: https://bit.ly/3Z3Atup. #CXInnovation #StevieAwards #Alorica