Alorica

We're embracing the future of CX with a bold Digital First mindset! Our Chief Digital & Technology Officer Harry F. Alorica at the Microsoft AI World Tour, showcasing how Alorica IQ is leading AI-driven transformation while keeping humans at the heart of every interaction. With partners like Microsoft, we're redefining what's possible—enhancing experiences, boosting efficiency, and empowering our people. This is Human + AI in action, and we're just getting started! #CustomerExperience #AI #DigitalTransformation #AloricaIQ #Microsoft #HumanPlusAI #Leadership #MicrosoftAITour

We’re powering next-gen CX with Top-of-the-Stack Performance, a Digital-First Approach, and Talent Enrichment. From real-time voice translation to immersive training at Alorica University, we equip our teams to deliver record-breaking results. The proof? A 30% YoY client portfolio expansion in India. Discover the strategies behind this success with President of India & EMEA, Sanjay Ponnappa: https://bit.ly/4iFc6KL

Co-CEOs Michael Clifton & Max Schwendner sat down with Authority Magazine to discuss their career journeys, leadership philosophies, and Alorica’s bold vision to transform the industry. Our impact starts with empowering our workforce through career development, innovation programs, and our employee-led nonprofit, Making Lives Better with Alorica (MLBA). With a focus on people, technology, performance, and purpose, we’re shaping a more sustainable and impactful future for businesses and communities. Read full article here: https://bit.ly/4l0cUvv

Data isn't just numbers—it’s interconnected stories waiting to be discovered. Alorica IQ experts like Merlyn Kulkarni know how to identify hidden relationships in your CX data, transforming isolated information into actionable insights that move the needle. That’s the power of working with Alorica Advisory Services!

At Alorica, we’re incredibly proud to partner with Truist as we collaborate and unlock the true potential of AI, orchestrating it into the Truist customer experience and ensuring every interaction reflects respect and care. #DigitalFirst #Innovation #WinningTogether #BFSI

We continue to build a culture of care, driven by accountability and action—which is why we’re excited to introduce the Making Lives Better with Alorica (MLBA) Newsletter! This quarterly update offers a transparent, measurable look at the difference we’re making through our partner nonprofit. From key impact stats to real stories of lives changed, we’re highlighting the employees and donors who make it all possible. Check out the first issue: https://bit.ly/3DwlPUT

Travel and hospitality brands that leverage data, personalization, and conversational AI are redefining CX standards. By embracing these pillars, companies can craft more meaningful, empathetic, and memorable customer journeys—turning challenges into opportunities and making 2025 a landmark year for the industry. For over 25 years we’ve been the go-to partner for brands in hospitality, entertainment, and travel, creating seamless CX journeys that consistently exceed expectations. But don’t just take our word for it… #DigitalFirst #Innovation #CustomerLoyalty #NPSScore

Want CX that sounds great in 75 languages and over 200 regional dialects? Alorica ReVoLT, our award-winning, industry leading real-time voice translation technology makes it happen in seconds! The AI-powered tool delivers 97% accuracy and instant background noise cancellation through an effortlessly scalable, simple, user-friendly desktop application that’s quick and easy to implement. In less than one year since its launch, Alorica ReVoLT is already delivering for our clients, allowing them to expand into new markets with ease while ensuring outstanding CX at every touchpoint. Connect with us to find your best multilingual CX solution: https://bit.ly/43wyCB5

At Shoptalk 2025, the message is clear—redefining customer-centricity is key to the future of retail. Shoppers expect seamless experiences, personalized engagement, and brands that truly understand their needs. Alorica brings this vision to life with retail CX solutions that drive real business outcomes, keeping you ahead of evolving expectations while achieving your goals. Done right, CX strengthens connections, builds loyalty, and creates a powerful competitive advantage. Let’s talk about how we can help you deliver the experiences buyers expect. Meet us at Shoptalk! #ShopTalk2025 #RetailCX #Alorica #CustomerExperience #RetailInnovation

Your customers are talking. We can help you listen. Alorica Analytics turns your CX data into incredible customer experiences. We combine lead tech with decades of expertise to deliver real-time insights, identify emerging customer trends, and guide how agents can provide better service to customers. The result? ??Increased CSAT by identifying and addressing customer pain points ??Decreased AHT achieved through continuous agent guidance and coaching ??2.5% contact reduction through process optimization ??>$1 million in cost savings achieved by smarter resource allocation and channel optimization. Stop only collecting CX data and start using it with Alorica Analytics, learn more: https://bit.ly/41Geji0