Square now holds an average of $35,000 in deposits from mid-market businesses— funds that traditionally resided with community banks. This isn't an isolated trend but part of a systematic strategy by fintechs to capture traditional commercial banking relationships. Jack Dorsey himself highlighted Square's "accelerated adoption among larger sellers" in their latest earnings call, with mid-market businesses now representing their fastest-growing segment. Our collaborative research with 15 banks across the country reveals a concerning pattern: commercial banking customers are increasingly splitting their financial activities between traditional banks and specialized platforms that integrate seamlessly with their business operations. We call this "silent switching"— where customers maintain minimal deposit relationships while shifting transaction volumes and operational accounts to integrated fintech platforms. The central insight? Your commercial customers no longer view banking as a destination but as a component within their business operating systems. This shift fundamentally changes how they evaluate banking relationships— increasingly prioritizing operational efficiency over traditional relationship banking models. During this executive briefing, we'll share: ? Specific examples of mid-sized businesses maintaining minimum balances at their bank while running thousands monthly through alternative providers ? The organizational implications for credit-centric banks and why some institutions are successfully shifting to Treasury-led commercial acquisition ? A practical framework for evaluating the emerging threats and opportunities that address the unique workflows of high-value segments ? Actionable strategies to transform your digital offering from a standalone experience to an embedded component within your customers' daily operations This isn't simply about technology— it's about fundamentally reimagining how your bank creates and delivers value to commercial clients in an ecosystem where banking is becoming an ingredient, not the meal itself. Join fellow bank executives for this data-driven, solution-focused session that moves beyond theoretical discussions of ‘digital transformation’ to practical options for competitive response.
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