AllCloud

On International Women’s Day, we take a moment to come together and celebrate the women who lead the way.??? ? AllCloud is especially proud of all the women who help us shine: thank you for?inspiring us, driving innovation, and taking the lead at AllCloud and beyond. Happy International Women's Day!???

Providing exceptional customer support in retail requires key contact center capabilities, including ??: - A centralized customer data system for seamless interactions - Convenient omni-channel support for a consistent experience across all touchpoints - Efficient case management to resolve issues quickly and effectively - AI-powered automation for faster, more personalized customer service - Advanced analytics and reporting to identify areas for improvement and enhance the overall customer experience With #Salesforce Service Cloud, your retail business can streamline customer service operations, manage every interaction from a single AI-driven workspace, and empower your agents—all while reducing costs and maximizing ROI. Explore our blog to learn how #ServiceCloud is revolutionizing customer experience in the retail industry, with your contact center at the heart of it all. Read here: https://lnkd.in/eG2DSs-V

?? Two-thirds of executives that have an established data and AI strategy are seeing improvements across their business. Learn more from AllCloud’s new research report on the value organizations are seeing from defining their data and AI strategies. Read the report: https://bit.ly/433zlJN #data #AI #customer360 #AWS #Salesforce

The power of AI has established a new era for customer engagement and “customer 360” strategies. In today’s blog. AllCloud CEO, Eran Gil, discusses AllCloud’s latest research report, diving into the possibilities and results organizations are experiencing as they leverage data and AI for customer engagement. Read here: https://bit.ly/4iqOuti #customer360 #AI #Salesforce #AWS #data

Missed today's session? ?? Check out the recording for insights and tips on leveraging data and AI for the future of customer 360. Plus AllCloud's latest research findings including: ? Exactly what benefits executives are seeing from AI technology ? What efficiencies organizations are achieving that have embraced data and AI strategies ? How leaders are aligning data across Salesforce and AWS to make their goals a reality Featuring: Gabriel Romero, Peter Nebel

Join AllCloud next Tuesday, March 4th, for LinkedIn Live as we dive into our latest research report on "How Executives are Using Data & AI for Customer Engagement". We'll share the latest data on: ? Exactly what benefits executives are seeing from AI technology ? What efficiencies organizations are achieving that have embraced data and AI strategies ? How leader are aligning data across cloud platforms to make their goals a reality Register now! ?? ?? : Peter Nebel, Gabriel Romero #customer360 #aws #salesforce #data #AI

Join AllCloud today at 10amEST for the lastest on data, AI and customer 360! Hear the latest research on how executives are using data & AI to reimagine customer engagement strategies. ? ?? Sign up now! ??

Have 20 minutes next Tuesday, March 4th? Listen in to AllCloud on LinkedIn Live at 10am EST for the latest research findings around how data and AI are transforming customer engagement. AllCloud Chief Strategy Offer, Peter Nebel and Chief Marketing Officer, Gabriel Romero, are ready to dive into the results organizations are seeing from connecting their data and defining their AI strategy around customer engagement. Register now! ? : https://bit.ly/3XkPPcG Can't join? Read the report ?? https://bit.ly/433zlJN #data #AIstrategy #salesforce #aws #customer360

In 2024, customer service saw a big boost in personalization and efficiency through the integration of Generative AI. Developments such as Human and #AI collaboration (think Salesforce #Agentforce), Predictive Analytics and Hyper-Personalization paved the way for organizations to build customer journeys that led to trust, loyalty and satisfaction. All these technologies and developments rely on one thing: clean, consolidated and accurate data. With AllCloud's Customer 360 Practice - solutions that harness the power of #AWS and #Salesforce Data cloud - our experts can help you: ??Merge data from all touch points into a single, unified view ??Gain actionable insights based on real-time and historical customer data ??Seamlessly integrate third-party data with CRM and other internal data To get you started, our One-Day Data Assessment will help you identify, understand and prioritize your data for a customer 360 solution, so you can start reimagining your customer engagement strategy with data and AI. Learn more: https://lnkd.in/gPqYfS9C #Customer360?

The AI space is changing fast, and recent developments have made it clear: commoditizing base LLMs is the future. Whether DeepSeek, or something new, the shift is here. So, what does this mean for the industry? Instead of asking "Which model should we use?", the focus is shifting toward, "How do we actually implement this in a way that’s secure, scalable, and effective for business?" Get the answers to this question and more in the latest blog from AllCloud Chief Strategy Officer, Peter Nebel. Read here: https://bit.ly/3EYNHRI #AI #LLMs #AIStrategy #AISecurity