Airside FBO, LLC

NATA's redesigned?FBO Success & Management Seminar?is your chance to stay ahead of the curve in the fast-changing world of business aviation. Learn from industry experts about the latest digital solutions, customer service strategies, sustainability practices, and financial management techniques. This interactive seminar features expert-led sessions, workshops, and discussions to help attendees develop cutting-edge strategies, practical tools, and a deep understanding of how company culture and technology can drive success. Register today at https://lnkd.in/eRvyMjWD. #bizav #NATAEvents

That’s a wrap on the NATA FBO Customer Service Manager workshops! It was an honor to have our CEO, James Wiley and VP of Sales & Marketing Monica Sarduy as well as industry leaders like Kyle Eiserer from Airside FBO and our fantastic guest speaker, Alexsandra Camargo from Fontainebleau Aviation. Your insights and expertise truly enriched the experience of our aviation community. We can’t wait to see everyone again next April at the FBO Success Seminar! For those of you that haven’t attended, feel free to reach out to learn more about investing in your staff’s career development by participating in NATA- National Air Transportation Association future #bizav and #safety workshops!

We are getting ready to head to Orlando next week for the NATA- National Air Transportation Association last training seminar for 2024! One of our topics is culture. We hear the word so often these days to describe what is more of less your company's personality. More often than not it's a buzzword that gets lip service more than it is an actual goal that leaders work towards. I can say this with 100% conviction because in my day job we talk to more than a thousand FBO employees a year, dozens and dozens per day. We visit new FBOs each and every week, we see and hear a LOT. I promise you, we as an industry have a lot of work to do! But here’s the good news: when you get culture right, it has the single biggest ROI of anything you can undertake as a leader. A strong, positive culture transforms your workplace into somewhere people love to work—and that has ripple effects far beyond the back office. When employees are happy, supported, and engaged, it shows. It shows in how they greet passengers, how they interact with pilots, and even how they care for the planes on the ramp. That extra effort, the genuine smiles, and the willingness to go above and beyond create an exceptional experience for your customers. It has been proven time and time again, happy customers spend more money! Happy employees mean satisfied customers. And satisfied customers are loyal ones, who return again and again, driving revenue and margins. A strong culture reduces turnover (which can save a fortune in hiring and training costs), fosters teamwork, and positions your FBO as a destination of choice—not just for your customers but for top talent too. Culture isn’t just about perks (someone say pizza?) and slogans; it’s about leadership, communication, and consistency. It’s about creating an environment where people feel valued, respected, and empowered to succeed. And it’s not something you build overnight—but it is something you can start working on today. Join Kyle Eiserer and I in Orlando with our sponsors World Fuel Services and Sonoma Aviation to talk about how to do just that. If you’re not, check out this blog post and find some of the ways you can work to improve culture in your organization.

Building upon the success of our renowned Certified CSR Workshops, the advanced Certified Customer Service Management (CSM) Workshop is designed to equip attendees with the essential tools to: - Build a customer-centric culture that sets you apart - Advance employee engagement and foster a high-performing team - Develop strategic plans for long-term growth and success - Elevate your financial acumen to drive profitability Space is limited, so secure your spot now and we'll see you in Orlando, FL. Register today at www.nata.aero/events. #bizav