Guest experiences are shaped not just by what you see, but by the creative decisions our property teams make to delight and surprise. This moment at the Sheraton Park Plaza at Disneyland Resort, part of our managed portfolio, showcases how we encourage our people to go above and beyond every day, for every guest, every time.
Keynote Speaker - Leadership, Customer & Employee Experience | Bestselling Author - Thanks for Coming in Today?? | Charlie’s Dad
When you think about a hotel stay, it's easy to picture the comfy beds or breakfast spreads. But shoutout to the back-of-the-house heroes we don’t see much: the maintenance teams! These behind-the-scenes pros work tirelessly to keep things humming smoothly, and their work has a huge impact on our experiences. Case in point: the awesome maintenance engineer at Sheraton Park Plaza at Disneyland Resort. This person was an absolute hero for our stay, stepping in to fix my son’s beloved toy. Seriously, he saved the whole trip, turning potential meltdown into a joyful memory. So hats off to all those unsung rockstars behind the scenes who truly impact the customer experience!