Lilac Labs (YC S24)

We’re pumped to be at FSTEC this year! ?? Restaurant operators, swing by and chat with Tony Kam and Shelden Shi about how Lilac Voice AI can upgrade your drive-thru. Our AI handles orders so your team can focus on delivering great service. Come try our solution and see how we can help you run smoother, boost upsells, and keep your customers happy! #FSTEC2024 #QSR #RestaurantTech #DriveThruAutomation

Hamming AI (YC S24) automatically tests your LLM voice agent. An AI drive-through startup uses Hamming to simulate 1000s of simultaneous phone calls to get to 99.99% agent order accuracy. Try out their free voice demo: https://lnkd.in/gbwY2jzm. LLM voice agents currently require a lot of iteration and tuning. Most teams spend hours calling their voice agent to find bugs, change the prompt or function definitions, and then call their voice agent again to ensure they fixed the problem and didn't create regressions. This is slow and ad hoc. Built by Sumanyu Sharma and Marius Buleandra, Hamming's solution is 1000x faster than manual testing: (1) It creates diverse user personas and scenarios that mimic how real customers interact with your voice agent. (2) 1000s of its agents call your agent in minutes. It adds background noise, long silences, and interruptions for extra challenge. (3) It score the outputs for each conversation on metrics that matter to you (e.g., order accuracy, tone, friendliness). If you're struggling to make your voice agents reliable, Hamming will create personalized characters and make ~100 calls to your system for free. Just reach out to [email protected]. Congrats to the team on the launch! ?? https://lnkd.in/gevt--n5

Lilac Labs (YC S24) is automating drive-thru order-taking with a voice AI. Designed specifically for the Quick Service Restaurant (QSR) industry, Lilac Voice addresses the challenges of rising wages, high staff turnover, and an unprecedented labor shortage. In the U.S., 200,000 drive-thrus handle 6 billion orders annually, contributing 70% of QSR revenue. It's a multilingual AI team member that takes customer orders through the drive-thru speaker post and sends them directly to the kitchen. It’s trained to your company’s standards, understands the menu, and can answer questions about ingredients and allergies. With Lilac Voice, restaurants can reduce labor costs, increase revenue through consistent upselling, improve staff retention, and enhance the customer experience with faster, more accurate service. Congrats on the launch, Tony Kam and Shelden Shi! ?? https://lnkd.in/gB5-HhJh