AfterShip

Most brands treat post-purchase as a cost center. The best brands turn it into a competitive advantage. Here’s the reality: every unnecessary WISMO ticket, every disjointed tracking page, and every clunky return flow is a hidden tax on your margins. The real problem? Post-purchase inefficiency isn’t just about “bad CX". It’s a structural flaw in how most brands operate. On March 19, we’re breaking down how to re-engineer post-purchase from a liability into an asset: ?? The Post-Purchase Profit Equation – How the right strategy can decrease Total Cost of Ownership (TCO) while increasing retention & LTV. ?? The Automation Flywheel – Why manual post-purchase ops are dead and how top brands are eliminating friction at scale. ?? The Data Edge – How leading ecommerce teams turn post-purchase analytics into predictive customer behavior insights. The biggest DTC players don’t just optimize fulfillment. They weaponize post-purchase to create brand stickiness, reduce churn, and drive profitability. If you’re still thinking of post-purchase as a support function, you’re already behind. Join us on March 19 and learn how to flip the script. ?? Register now: https://lnkd.in/ew3JuJrA #ecommerce #logistics #postpurchase #cx #growth #ecomops

Welcoming?Calendars.com to AfterShip! ?? As a leader in personalized calendars and gifts,?Calendars.com?is committed to delivering exceptional customer experiences. To scale their operations and enhance customer satisfaction, they are leveraging?AfterShip Tracking?to: ?? Reduce WISMO tickets?with real-time tracking data on a centralized dashboard ?? Deliver a branded experience?with proactive communication to drive customer loyalty ?? Make smarter shipping decisions?with insightful supply chain metrics “We chose AfterShip because they offer exceptional value while understanding that their customers are savvy and expect smart solutions. Beyond that, their team has been an absolute pleasure to work with—knowledgeable, proactive, and full of enthusiasm. They not only know their product inside and out but also bring a collaborative, supportive energy that made the entire process smooth and enjoyable.”?–?Director of Digital Operations ?? How does your brand optimize post-purchase tracking??Drop your thoughts below! #eCommerce #AfterShip #CustomerExperience #OrderTracking

Returns typically follow a predictable pattern, starting to rise in November, peaking in December, and continuing at a high level into January. However, according to the latest edition of our annual eCommerce Returns Data Report, returns in 2024 deviated from this trend. Returns increased as early as August, with fluctuations continuing through to December. What does this mean for businesses as the industry ramps up for another busy shopping season? Our report offers analysis on data points like the above, as well as insights on optimizing returns operations, enhancing customer experiences, and maximizing revenue retention. Download for free now: https://lnkd.in/gzWCyq2D #returns #ecommerce

Feeling lucky???? Stack the odds in your favor and go all in with AfterShip! We’ll be in Las Vegas from March 25 to 27 for Shoptalk and trust us when we say that you won’t want to miss our booth (#2244). Pre-book a meeting or swing by and chat with a team on-site for a chance at an Away Carry-On Flex Luggage ?? (valued at $325.00 USD)! Win the post-purchase game with AfterShip: https://lnkd.in/gfT9GN_V

As International Women’s Day comes to close this year, the AfterShip team recognized the need to do more than just acknowledge this important cause. Accelerate Action is theme for #IWD2025, and that is exactly what we did. We are proud to share the launch of the Women of AfterShip employee resource group, recognizing that gender equality requires action from all of us to address the systemic barriers and biases women face.??? This initiative aims to foster the personal and professional advancement of the women on our global team through dedicated resources and opportunities so we can continue to uplift one another and the communities around us. We hit the ground running with a women’s wealth-building webinar ?? with personal finance expert, Rubina Ahmed-Haq, and an employee drive for a local chapter of The Shoebox Project for Women ??. And we’re just getting started! Let’s continue to #AccelerateAction for all women, everywhere! ????

Are you ready to take your post-purchase experience to the next level? Join us on March 19 for an exclusive webinar, during which we’ll discuss strategies for optimizing tracking and returns leading up to the Spring shopping season. Discover best practices from the pros, including: ?? Tips to consolidate your order tracking and returns to decrease your total cost of ownership ?? How to leverage data to reduce customer friction and boost loyalty ?? Actionable strategies from industry experts at AfterShip, ShipBob, Triple Whale, Nosto, SHEIN, and more! Reserve your spot now and get ready to unpack the future of eCommerce: https://lnkd.in/ew3JuJrA Don’t worry if you can’t make it live—register anyway, and we’ll send you the recording after the session. ??

Happy International Women's Day! ?? This year, we invited several talented women across our global regions to reflect on their careers and share their stories. Here's to celebrating and uplifting women everywhere, every day. #IWD2025

????Today is Employee Appreciation Day!???? In 2014, we had a small but mighty team of 20 people. ?? Today, a little over ten years later, we’ve grown to over 400 team members across the world. ?? The tremendous growth AfterShip has witnessed would not have been possible without our team's hard work, drive, and outstanding talent. Thank you to our dedicated staff, we’re so proud of how far we’ve come and the amazing people that make up our team! ??

There is only one way to wrap up a trip to Palm Springs: shopping! ??????? After three amazing days at eTail? West, we hosted a private shopping experience (on us!) to 30 lucky conference attendees at the new Alo Yoga store with our co-sponsors, Klaviyo, Signifyd, and Avex E-commerce. It was so much fun and it was even better connecting with everyone at the dinner afterwards. BIG thank you to the Alo Yoga store—this wouldn’t have been possible without the incredibly kind and organized store staff and retail marketing teams. ??

Just wrapped up an incredible session at eTail West in Palm Springs with Kari Beiswanger from Mejuri, diving into how their team transformed post-purchase experiences through Shopify & AfterShip. Scaling Customer Experience & Operational Efficiency: ??? Re-platforming for Agility – Mejuri moved from a custom-built stack to Shopify, unlocking faster innovation and freeing up engineering resources. ?? Streamlining Returns & Tracking – They cut down from 5 platforms to just 2 (Shopify + AfterShip), reducing inefficiencies and improving team workflows. ?? Proactive Communication Wins – Implementing real-time delivery updates reduced WISMO (“Where is my order?”) inquiries by 2,500 in the first week alone. ?? Omnichannel Returns & POS Integrations – Expanding AfterShip’s POS extension for seamless store exchanges, improving customer satisfaction. ?? Scaling Warranty & Exchanges – Mejuri now offers a fully automated warranty process and online exchanges, making product swaps as easy as a click ?? Rise.ai Integration – Mejuri leveraged Rise.ai for store credits, gift cards, and loyalty rewards, seamlessly integrating with AfterShip to automate store credit issuance for returns—improving both efficiency and customer experience. Hearing how Mejuri is leveraging technology to create a seamless, customer-first experience was inspiring. If you’re tackling similar challenges in post-purchase operations, returns, or warranty management, let’s connect! Big thanks to the Mejuri team & everyone who joined us! If you missed the session, we’d love to continue the conversation. Drop your thoughts in the comments! ?? #eTailWest #Ecommerce #CustomerExperience #PostPurchase #Shopify #AfterShip #RetailInnovation