Africa Federation of GBS Associations

Ghanaian talent being recognised. Global digital and IT Support Services on the rise across the continent.

If you have not yet registered for the Global Insights & Strategies for 2025 webinar, do so today: https://lnkd.in/ebTby4jx The Africa Federation of GBS Associations is a member of the Global Technology & Business Services Council- GT&BSC and is excited to join an exclusive panel of global analysts for what promises to be a thorough and punchy session. Tailored for both buyers and providers across technology and business services the session will address the most pressing topics shaping the future of our sector: ?? Global Geo-Political Shifts: Understanding the impact of changing governments, economic turbulence, and global unrest. ?? State of the Industry: Exclusive insights from leading analysts on current market dynamics. ?? Emerging Trends: AI, service-as-software, economic fluctuations, and disruptive innovations. ?? Key Challenges: Identifying and overcoming industry obstacles. ?? Future-Proofing Strategies: Analyst-driven recommendations for sustainable growth. ?? GT&BSC’s Role: How we are driving innovation and evolution in the global landscape. The forward-focused webinar has been designed to equip industry leaders with the insights and strategies needed to navigate today’s challenges and seize tomorrow’s opportunities. Join the session for a keynote presentations and a live, candid panel discussion between global experts: ? David Rickard, Partner, Everest Group ? Mark Angus, CEO & Chief Strategist, Genesis GBS ? Naresh Lachmandas Senior Partner, Avasant ? Peter Ryan, President & Principal Analyst, Ryan Strategic Advisory ? Todd Hintze, Partner, Wavestone ?? 20 February 2025 : 2:00pm - 4:00pm (GMT) ?? Register Now: https://lnkd.in/ebTby4jx Don't miss this opportunity to gain unparalleled insights from industry leaders and analysts shaping the future of our sector.

A Landmark Moment for Africa’s GBS & BPO Sector! ??? On 5th February 2025, the Africa Federation of GBS Associations hosted its inaugural webinar, marking a pivotal step in positioning Africa as a global powerhouse in Business Process Outsourcing (BPO) and Global Business Services (GBS). Bringing together industry leaders, we explored how Africa’s deep talent pool, multilingual capabilities, expanding digital infrastructure & resources, and investment in outsourcing solutions are shaping the continent’s future in the global services economy. ?? Key insights from the discussion: ?? 520,000+ professionals are currently employed in CX and customer support, with a talent pipeline of 11 million skilled individuals ready to enter the industry. ?? The IT outsourcing (ITO) sector is rapidly growing, creating new & exciting opportunities for global enterprises. ?? Capturing just 1% more of the $1.2 trillion global outsourcing market could unlock 500,000 new jobs in Africa. ?? Governments and investment agencies are strengthening regulatory frameworks, data security, and infrastructure to support sustainable sector growth. ?? Africa’s cost-effectiveness, talent depth, and technology adoption are fueling long-term success in global outsourcing. ?? Missed the webinar? The full recording is now available, packed with insights from regional experts on how to unlock Africa’s full outsourcing potential. ?? Watch the webinar & access key resources: ?? YouTube – https://lnkd.in/d553z4Ma ?? Website – https://lnkd.in/d5BTRVHa This is only the beginning. The Africa Federation of GBS Associations will continue driving collaboration between BPO & GBS operators, policymakers, technology providers, and investors to accelerate Africa’s role in the global services market. The opportunities are clear. The momentum is real. Now is the time to engage. Let’s work together to shape the future of outsourcing in Africa! ?? #AfricaGBS #BPO #Outsourcing #GlobalBusinessServices #TheFutureIsAfrican #Investment #DigitalEconomy Mark Angus Rod Jones Traci Freeman (she / her) Amal Hassan Kayonga Chantal Reshni Singh Rolana Rashwan Wondwesen Zewdie BPESA Information Technology Industry Development Agency, ITIDA Outsource Global Harambee Youth Employment Accelerator Rwanda Ethiopian Outsourcing Association Rinos Mautsa GBS.World Genesis GBS CxOutsourcers

Excited to see Africa gaining the recognition it deserves! Check out Peter Ryan’s latest article on Egypt's thriving BPO sector and its promising growth outlook: https://lnkd.in/dYYVx4XG Also, mark your calendars for the Africa Federation launch webinar happening on Wednesday, February 5th at 15:00 SAST (UTC/GMT +2) on Zoom. Learn more about the Africa Federation of GBS Associations and be part of this exciting journey. Don’t miss out— Register now - https://lnkd.in/duscT4Fv Mark Angus Rod Jones Rolana Rashwan Wondwesen Zewdie Amal Hassan Reshni Singh Kayonga Chantal

Don't miss the launch webinar of the Africa Federation of GBS Associations on 5 Feb.

If your business is #BPO, #GBS or #Outsourcing then joining us for the launch webinar of @Africa Federation of GBS Associations is a must. See below. See below. PLEASE REPOST

?? It’s Happening! Join the Inaugural Webinar of the Africa Federation of GBS Associations ?? Date: 5th February 2025 ? Time: 15h00 SAST (UTC/GMT +2) ?? Location: Online (Zoom) ?? Register here: https://lnkd.in/dt_NJE9B ?? Webinar Topic: Introducing the Africa Federation of GBS Associations Africa is on the rise in the BPO and GBS sectors! The webinar will unveil the Africa Federation, highlighting its collaborative approach to fostering growth, supporting job creation, and attracting investment across the continent. ?? What’s in store: Gain insights into the Federation’s vision, strategic goals, and upcoming initiatives. Hear firsthand from our passionate SteerCo about unlocking Africa’s global potential. ??? Speakers include: Chair: Mark Angus Co-Chair: Rod Jones ?? Regional Steering Committee Members: Amal Hassan – West Africa Rolana Rashwan – North Africa Kayonga Chantal Kayonga – Central Africa Reshni Singh – Southern Africa Wondwesen Zewdie – East Africa Don’t miss this opportunity to engage with industry leaders and explore how Africa is positioning itself as a powerhouse in the global GBS market! ?? Register today: https://lnkd.in/dt_NJE9B #GBS, #BPO, #AfricaGBS, #CustomerExperience, #GlobalBusinessServices, #Outsourcing, #AfricaRising, #BusinessGrowth, #InvestmentOpportunities,? #CX, #ContactCentres, #sourcing, #itoutsourcing, #F&A, #outsourcingservices, #outsource, #globalbusinessservices CxOutsourcers GBS.World Genesis GBS David Rumble Peter Ryan Pratap Rao Gary Bennett Pumela Salela Jon Yarlett Jonathan Beardsley Traci Freeman (she / her)

Looking forward to learning more about the potential of Africa in the GBS realm.

?? Join Us for the Inaugural Webinar! "Introducing the Africa Federation of GBS Associations" ??? 5th February 2025 Discover the bold vision, strategic objectives, and transformative initiatives driving growth and investment in Africa’s GBS and BPO sectors. This session offers a unique opportunity to explore how the Federation is uniting the continent to unlock its global potential. ?? Don’t miss out! Learn how you can play a role in shaping the future of Africa’s GBS landscape. ?? Follow us for more updates and details about this groundbreaking event!

Is it data? Somewhat. Is it knowledge? Partly. Is it passion? Definitely! This is what defined the dynamic presentations and voices heard at the Bridging Markets: German-African IT & BPO Summit, held yesterday at the Radisson Blu Hotel in Nairobi, Kenya. I was truly honored to deliver a keynote address on the Opportunities and Challenges of the African Market for the GBS/BPO Sector. My presentation delved into: - A Global Overview of the GBS/BPO Market, contextualizing Africa's position. - Insights into Africa’s GBS/BPO Market Share and Size, highlighting growth and potential. - Country GBS/BPO highlights on C?te d’Ivoire, Ethiopia, Ghana, Kenya, Nigeria, and Rwanda. - Projections on Future Growth Potential within the sector. You can download a copy here: https://lnkd.in/d4DnBnXn. The event also featured: - Volker Maiborn, Chairman of the Advisory Board of MaibornWolff GmbH, who shared strategies for German IT companies entering and thriving in Africa. - Rita N. Soni, Principal Analyst at Everest Group, who spoke passionately about Impact Sourcing and creating value with purpose. A thought-provoking panel discussion, wonderfully moderated by Sharmi Surianarain, Chief Impact Officer of Harambee, unpacked What Makes Africa Special for the ITO/BPO Sector leaders. Panelists included: - Martin Roe, CEO of CCI Global - Ethel Cofie, CEO of EDEL Technology Consulting - Christian Ruckteschler, COO of AmaliTech - Stefanie Simon, Founder of Dartex Solutions - Alaa Aridhi, Global Head of Fundraising, Tunisia, Westerwelle Foundation. Passionate and heartfelt country presentations showcasing C?te d’Ivoire, Ghana, Kenya, Rwanda and Tunisia and their unique value propositions were delivered at the close of the proceedings. The discussions throughout the day, expertly moderated by Loise Mboo, emphasized Africa’s growing stature as a global outsourcing hub, driven by a vibrant talent pool, cost advantages, and technological advancements. Yet, challenges remain that require collaborative effort to overcome. It was inspiring to be among key stakeholders, from German investors to industry leaders, who are shaping the future of Africa’s digital economy. Thank you to the organizers, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH (GIZ) (including Belinda Awumee, J?rg U. and Lars Wannemacher) for creating such a meaningful platform. #GBS #BPO #Africa #ITOutsourcing #DigitalTransformation #Leadership #GlobalMarkets #C?ted’Ivoire #Ghana #Kenya #Ethiopia #Nigeria #Rwanda Rod Jones, Amal Hassan, Kayonga Chantal, Wondwesen Zewdie, Traci Freeman (she / her), Annabell Marie Kreuzer, Jonathan Beardsley, Elvis Melia, Rishi Jatania, Kojo Hayford, Matthew Darkwa, Sabine Klasen, Naomi Lwanyaga, Fabrice Zapfack, Rahul Srivatsa, GBS.World, Genesis Analytics, Genesis GBS, CxOutsourcers, Africa Federation of GBS Associations, Ashley Malan, Thando Mcunu