We are rocking and rolling at the ICMA - International City/County Management Association conference in Pittsburgh! We’re at Booth # 635–stop by for some banter about customer service in your jurisdiction! (and the Steelers)
Acta Solutions
政府管ç†
Chapel Hill，NC 343 ä½å…³æ³¨è€…
SaaS platform streamlining customer service workflows for governments to improve quality of life for staff and citizens
关于我们
Acta Solutions is a GovTech startup powering better customer service for governments. Our mission is to make government more accessible to everyday constituents who don’t have the time or resources to deal with bloated bureaucracies. Acta makes it faster and easier for local governments to respond to inquiries and resolve repetitive customer service requests. Acta’s software-as-a-solution enhances the email workflow within an agency with tools to auto-compose responses, develop an internal knowledge base, and streamline coordination between staff. The solution has proven effective at dramatically increasing productivity and response times within support-oriented agencies such as permitting and licensing departments. By streamlining often-neglected back office workflows, we aim to ensure an easier process and better outcomes for people accessing public services.
- 网站
-
https://actasolutions.io/
Acta Solutions的外部链接
- 所属行业
- 政府管ç†
- 规模
- 2-10 人
- 总部
- Chapel Hill，NC
- 类型
- ç§äººæŒè‚¡
- 创立
- 2020
- 领域
- Civic Engagementã€Local Governmentã€Digital Servicesã€Government Servicesã€Public Utilitiesã€Permitting and Licensingã€Building Permitsã€Public Servicesã€Customer Serviceå’ŒConstituent Services
地点
-
主è¦
获å–路线
306 West Franklin Street
Suite F
US，NC，Chapel Hill，27516
Acta Solutions员工
动æ€
-
What's better than being a Silicon Valley startup? Selling to cities in and very close to Silicon Valley :-) Coming in hot with 2 stories: a new customer announcement about Foster City, CA and a brief case study about how Mill Valley, CA uses both of our solutions to unify their previously scattered communications using Acta's Knowledge Center that deploys into their email, phone, and permit portal conversations. https://lnkd.in/e26ckz78 https://lnkd.in/eewRw45n
-
We're so stoked that the City of Orlando, FL is enjoying Acta! Read a little more about how the City's Permitting Team uses Acta to deliver smooth customer service. Speaking of Orlando, we'll be attending the Building Officials Association of Florida (BOAF) Annual Conference in Orlando this year in a little over a week! Please stop by our booth to have a laugh with Tai Huynh or Pavani Peri https://lnkd.in/eHpbNu9M
-
Front counters are so important to Development Services Departments! If you want to stay up-to-date on best practices for building and retaining an effective front counter operation in your department, please register for this class through ICC (and get credit while doing so)! https://lnkd.in/eaViYGvn