Your donors make your mission possible – and we're here to make sure every interaction with your non-profit is a good one. Schedule a demo to discover how ACD can help your non-profit meet your donors' needs – and your financial goals: https://bit.ly/3AX5HKz #Donor #DonorRetention #Nonprofit
ACD Direct - Contact Center Solutions
电信业
Centerville，Utah 4,205 位关注者
Offering turn-key contact center solutions connecting people and data – because every customer interaction matters.
关于我们
ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support. Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data. – Technology – Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve. Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs. Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement. – People – US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore. At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover. Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line. Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality. How can we help you? Get in touch: We're here to get you where you want to go. https://acddirect.com/
- 网站
-
https://acddirect.com/
ACD Direct - Contact Center Solutions的外部链接
- 所属行业
- 电信业
- 规模
- 11-50 人
- 总部
- Centerville，Utah
- 类型
- 私人持股
- 创立
- 2003
- 领域
- Customer Service、Inbound/Outbound Call volume、Not for profit clientele、1099 Contract Positions、call center、fundraising solutions、Live technical support、call-based services、Donation capture、ecommerce、member aquisition、Nonprofit、Fundraising、Charity Fundraising和Contact Center
地点
-
主要
获取路线
520 N Market Place Dr
300
US，Utah，Centerville，84014
ACD Direct - Contact Center Solutions员工
动态
-
Are you a helper at heart? Come join our team! ?? We’re a veteran-owned company looking for talented US-based remote contact center agents to help support our clients' customers and donors! Apply now: https://bit.ly/4cykrMQ #Hiring #JobSeeker #Remote #WFH
-
-
ACD Direct - Contact Center Solutions转发了
Pssstttt we're hiring! Are you a parent or caregiver looking for a flexible work opportunity? Check out the perks of being an ACD agent contractor: https://bit.ly/3PRDPeT #WorkingMoms #Remote #Hiring #CustomerService
-
-
You're racing forward – but is your customer service falling behind? With ACD as your dedicated partner, you gain a listening ear, an empathetic guide, and a helpful hand to propel your customer experience at any scale. We have tested the waters and pushed the limits; we know what it takes to ensure that your brand delivers a quality, frictionless CX experience: https://bit.ly/3AX5HKz #CustomerRetention #CX #CXStrategy
-
Anyone who runs a food bank knows the sleepless nights, broken trucks, tight budgets, and constant demand with limited staff and resources. But who says it has to stay that way? If you're missing calls, dropping the ball, or struggling to manage outreach and local organization support, it’s time to partner with a call center. ACD's team of professionals is here to help you manage your communications, engage with more donors and volunteers, and ensure that nothing slips through the cracks. Discover what you can do for your community: https://bit.ly/4kSCV01 ?? ???? ?? #FoodBank #LocalFoodBank #FoodBankSupport
-
-
You've worked hard to hook that customer–don't let them get away! ?? From long wait times to software slowdowns, avoid these 6 losing customer service moves: https://bit.ly/3PUsFFV #CustomerRetention #CXStrategy #CustomerExperience
-
-
So you're pretty sure you're delivering great customer experiences – but how do you really know? ?? ?? ?? ?? ?? Here’s how to conduct an audit that will help you pinpoint areas for improvement: https://bit.ly/3EphAKB #CustomerRetention #CX #CXStrategy
-
-
Are you a passionate servant leader? We're hiring contract contact center agents to help donors support the non-profits they love. If you have customer service experience and are US-based, let's talk! https://bit.ly/4cykrMQ #Hiring #JobSeeker #Remote #WFH
-
-
Day 3 ? of Qualtrics' X4 Experience Management Summit was one for the books! Peep our Chief Barketing Officer, Jett the Dog, practicing his morning yoga poses. Fun fact: our CEO, Noah Rosales, and Jett walked 20,000+ steps in just one day! Thank you, Qualtrics, for hosting this summit. We can't wait until next year! P.S. Who wants to break the news to Jett that he's supposed to wear suits to these types of events? ?? #QUALTRICSX4 #X4Summit #CustomerExperience
-
-
80% of customers say the experience a company provides is as important as its product or services, with nearly 90% saying a good customer service makes them more likely to purchase again. Here's how to deliver an experience that keeps customers coming back: https://bit.ly/4cErog9
-