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Text messaging has come a long way from its humble beginnings. What once was as simple as typing a note and hitting send has transformed into a powerful tool with endless possibilities. Are you using text messaging to its full potential? Understanding SMS, MMS, and RCS protocols can mean the difference between missed opportunities and meaningful engagement. Join us for an insightful webinar where experts will demystify these messaging protocols, helping you enhance deliverability, captivate consumers, and boost engagement. Don't let this opportunity slip by—join us and take your communication strategy to the next level! ?? MMS vs. SMS vs. RCS. What You Need to Know? ?? Friday, November 29 @ 1pm ET ?? Meet our speakers: Nick Babinsky, Christopher Beebe, Chris Peppler, and Mark Reinhard ?? Register here: https://lnkd.in/e2NjXEbD #TextMessaging #ConsumerEngagement #Webinar

Every leader has faced it—the moment you must decide whether to build a custom solution or buy an off-the-shelf option. It’s a debate as timeless as coffee vs. tea. Each choice has its perks, but the consequences can ripple across your business. In this webinar, a panel of experts will guide you through the pros and cons of both paths. You'll learn how to evaluate your team's strengths, budget, and timelines to make a decision that drives results and aligns with your vision. Take the guesswork out of this critical decision—reserve your spot today and gain the clarity your team needs! ?? Is the Best Scoring Model Built Internally or Bought?? ?? Tuesday, November 26 @ 1pm ET ?? Meet our speakers: Lucas Brown, Jason Chang, Scott Hamilton and Cody Owens ?? Register here: https://lnkd.in/gYmy93vX #LeadershipDecisions #BuildVsBuy #BusinessStrategy #Webinar

Do you really understand what your consumers are saying? When a consumer says, “I want this to stop,” are they disputing a debt or requesting communications to cease? Misunderstandings can lead to costly compliance errors—or missed chances to resolve the account. This webinar is your chance to learn from industry experts how to differentiate between cease requests and disputes, ensuring your team knows exactly what’s required in every situation. Join us to gain actionable insights that will sharpen your communication strategies and keep your operations compliant. ?? Differentiating Between Cease Requests and Disputes. How to Tell the Difference ?? Wednesday, November 27 @ 1pm ET ?? Meet our speakers: Caren Enloe, Justin Penn, and Brit Suttell ?? Register here: https://lnkd.in/ejaThpZH #DebtCollection #ComplianceMatters #ConsumerCommunication #Webinar

A new hire makes a mistake. A seasoned employee skips a crucial step. The result? Hours lost fixing avoidable errors. Sound familiar? In fast-paced environments, even small missteps can lead to big consequences. But what if you could prevent them with clear, foolproof instructions? In this webinar, a panel of experts will teach you how to create work instructions that eliminate guesswork, empower your team, and ensure tasks are done right the first time. Whether it’s onboarding new hires or managing complex processes, we’ll show you how to make every step simple and effective. Join us and discover the difference great instructions can make—reserve your spot today! ?? What are Work Instructions and How to Use Them ?? Monday, November 25 @ 1pm ET ?? Meet our speakers: LaDonna Bohling, Michael Kane, and Richard Stoltenborg, CCCO ?? Register here: https://lnkd.in/e4YspfJr #TeamSuccess #Productivity #WorkInstructions #Webinar

Before COVID-19, the idea of collectors working remotely would have been laughed off as impossible. The belief was simple: performance thrives in a structured office environment. But then, the pandemic hit, and overnight, the concept of the remote collector wasn’t just considered—it became the new normal. Fast-forward to today. The pandemic is behind us, and many companies now face a critical decision: keep collectors at home, bring them back to the office, or create a hybrid model. But the big question remains: Who collects more effectively? The remote collector, comfortably seated at home, or the in-office collector with the buzz of colleagues around? Join us for an insightful webinar sponsored by Connect International, LLC, where a panel of experts will weigh in on this very topic. Discover the data, debate the pros and cons, and find out which setup truly drives better performance. ?? Which are Better - In-Office or Remote Collectors?? ?? Thursday, November 21 @ 1pm ET ?? Meet our speakers: Mark Boich, MBA and Kimberly Stone ?? Register here: https://lnkd.in/eSbxkedF #RemoteWork #CollectorPerformance #IndustryInsights #webinar

Debt validation and debt verification—terms often used interchangeably, but with distinct meanings that can make all the difference in collections. Imagine this: a consumer reaches out, requesting information about their debt. You know the stakes are high. Responding incorrectly could mean risking non-compliance, client trust, or even financial repercussions. So, how do you ensure that your response hits the mark? When faced with a consumer's request, do you automatically send the same documents for validation and verification? Do you pause and question what the consumer is truly asking for? It’s in these nuanced moments that collections professionals can either excel or face costly setbacks. In this webinar, a panel of industry experts will break down the critical differences between debt validation and verification, equipping you with the knowledge to handle requests with precision. Learn practical strategies and best practices to interpret consumer needs and respond correctly—keeping your operations compliant and effective. Don’t miss this chance to elevate your expertise and protect your business from avoidable pitfalls. ?? The Differences between Debt Validation and Debt Verification ?? Friday, November 22 @ 1pm ET ?? Meet our speakers: Loraine Lyons, Issa Moe, and Brent Yarborough ?? Register here: https://lnkd.in/emgSk8Nr #DebtValidation #ComplianceMatters #CollectionsBestPractices

Have you noticed your talk times increasing? Collectors are spending more time on the phone with consumers than ever before—and it’s changing everything. As more consumers choose self-service portals to manage debts and seek opportunities to share their stories amid increasing health insurance complexities, collection operations are seeing an unexpected trend: longer talk times. This shift demands new strategies and adaptations to maintain efficiency and effectiveness. Join us for this Finvi-sponsored webinar where a panel of experts will break down how to best manage talk times for different types of conversations and provide actionable insights that can transform your collection processes. Don’t miss this chance to refine your approach and keep your operations running smoothly—reserve your spot today! ?? Best Practices in Managing Talk Times with Consumers ?? Monday, November 18 @ 1pm ET ?? Meet our speakers: David C. Mitchell, DERRIK GARHART, Shawn Richmond, and Brian Williams ?? Register here: https://lnkd.in/epHtGXhi #DebtCollection #OperationalEfficiency #ConsumerEngagement #Webinar

Digital-only vs. Digital-first in collections: Which strategy can truly transform your operations? The answer isn’t always straightforward, and the stakes are high. In this webinar, sponsored by RevSpring, industry experts will break down the key differences between these two approaches. You’ll gain practical insights into how each strategy impacts consumer engagement and operational efficiency, helping you decide which path is right for your team. Join us to explore which approach best aligns with your goals and discover how to implement it effectively for maximum impact. Don’t miss the chance to equip yourself with the tools to drive superior performance and communication. ?? Digital only vs. Digital first collections? ?? Wednesday, November 20 @ 1pm ET ?? Meet our speakers: Sam Edens, Pran Navanandan, Alec Tilley, and Frank Woodhouse ?? Register here: https://lnkd.in/eUBHTSwm #DigitalStrategy #CollectionsIndustry #ConsumerEngagement

The election may be over, but one of the most debated topics remains: medical debt. Will the new administration dial up the pressure or shift priorities elsewhere? Join us for an insightful webinar sponsored by Simplicated, Inc., where a panel of experts will dissect what lies ahead for medical debt collection, healthcare policy, and revenue cycle management. Between state laws and a growing focus from the Consumer Financial Protection Bureau, the landscape is changing—fast. Reserve your spot today to gain the insights you need to stay prepared! ?? Analyzing the Election Impact on Healthcare and Revenue Cycle Management ?? Wednesday, November 20 @ 2pm ET ?? Meet our speakers: Tim Haag, Jack Brown III, and Michael Frost ?? Register here: https://lnkd.in/e2ay7p4w #MedicalDebt #HealthcarePolicy #RevenueCycleManagement

The world of digital collections is evolving rapidly, but what if the so-called head start of early adopters isn’t as insurmountable as it seems? What if your team could bridge the gap and compete effectively, regardless of where you are now? In this webinar, sponsored by Concepts2Code, LLC, a panel of experts will reveal key strategies to accelerate your team’s digital learning curve. Discover actionable methods for integrating digital collection techniques seamlessly into your operations, empowering your team to achieve proficiency and confidence faster than you might expect. Don’t miss this opportunity to harness digital collections and drive meaningful results—reserve your spot today! ?? How to Gain Digital Collection Experience As Quickly As Possible ?? Tuesday, November 19 @ 1pm ET ?? Meet our speakers: John Erickson, Justin Franklin, Nate Kalnins, Chad Kruse, MBA, and Mark Reinhard ?? Register here: https://lnkd.in/eYTyYCnw #DigitalCollections #CollectionsStrategy #Webinar